Hudson Chrysler Dodge Jeep Ram - Service Center

service I needed a part ordered for my vehicle and it was ordered in June. I followed up 3 times and was told that it was on a back order. I finally contacte I needed a part ordered for my vehicle and it was ordered in June. I followed up 3 times and was told that it was on a back order. I finally contacted another dealership and got my vehicle repaired. On my most recent visit I was shown a dirty air filter that did not belong to my vehicle and was told it needed to be changed. I was never notified as to the status of the part I needed. More

Front Brakes Pads / Rotors First time bringing our Toyota to this dealership. Very happy with the service, maintenance time and costs. No cost adders to the quoted price. Extrem First time bringing our Toyota to this dealership. Very happy with the service, maintenance time and costs. No cost adders to the quoted price. Extremely great service department to work with. More

Loyalty should work both ways. Asked why my door lock wouldn't work with power lock, told 30-60 min diagnostic but not told I'd be charged. $53 to tell me they would have to order n Asked why my door lock wouldn't work with power lock, told 30-60 min diagnostic but not told I'd be charged. $53 to tell me they would have to order new door handle. I'm a loyal customer, or was. I'll never ask to inspect another problem. Do you want my business or not? Doesn't seem like you do. More

Check engine light on my Dodge Ram Great service! I had a trip to Canada planned when the engine light came on. The service rep let me in early and expedited my visit and arrange for th Great service! I had a trip to Canada planned when the engine light came on. The service rep let me in early and expedited my visit and arrange for the repairs and quickly sent me on my way. More

Positive Experience Everyone was polite, friendly, and helpful. We had our oil changed, the door and mirrors were given a computer update, tires rotated, and the car was Everyone was polite, friendly, and helpful. We had our oil changed, the door and mirrors were given a computer update, tires rotated, and the car was washed. We were made to feel right at home while we waited in a comfortable surrounding. We were offered popcorn and drinks and were updated on the progress of the car. It takes just over an hour for us to get there, but it was worth it to have such good service! More

Great job! Thanks for taking such good care of my car. I loved that my car was washed after its oil change and tire rotation. The waiting lounge was comfortable Thanks for taking such good care of my car. I loved that my car was washed after its oil change and tire rotation. The waiting lounge was comfortable and the soda and popcorn were a real treat! Thanks everyone! More

Warranty Repair First of all I would like to say that this dealership is phenomenal. They go out of their way to make you feel like your included in on whats going on First of all I would like to say that this dealership is phenomenal. They go out of their way to make you feel like your included in on whats going on. The review below mine was actually on the same day as my service appointment. I was parked behind this gentleman in line and when he exited his car it wasn't in park and he almost rolled into the front end of my car. The service tech Troy saved my car and that man a very expensive deductible. He was unpleasant and rude before he even got into the waiting room. (some people don't have any respect for the service industry) The service department was short staffed and yet remained positive and friendly. I was kept informed of what was going on with my car throughout the process. Troy made sure that everything that needed to be done was covered by my warranty before it was fixed. Added bonus ... my car was sparkling clean when I picked it up! =) I wont go anywhere else, and I recommend Hudson Chrysler to anyone looking for a service appointment. More

Oil change experience Made an appointment for an oil change at 9:30 A.M. - arrived at the appointed time and had a very satisfactory check in. Nearly 2 1/2 hours later I wa Made an appointment for an oil change at 9:30 A.M. - arrived at the appointed time and had a very satisfactory check in. Nearly 2 1/2 hours later I was notified the car was ready and I could pay my bill. After an hour I had started to wonder what was going on - after two hours I was loosing my cool ! I'm afraid I wasn't very polite as I paid my bill. I feel they were very uncourteous in not advising me that they were short handed or of some other problem - Why make an appointment? The complementary car was laughable in the back of the car was missed completely. I don't' think I should recommend that kind of service to anyone. More

Wow, really This was my first time here. I wasn't even out of my car before I was being greeted and welcomed. Troy was my service advisor and he was amazing. When This was my first time here. I wasn't even out of my car before I was being greeted and welcomed. Troy was my service advisor and he was amazing. When I described the symbols and lights that were coming on in my vehicle he knew exactly what I was talking about. He explained exactly what the diagnostic costs would be and at the end of the day it was less as the mechanic was able to diagnose two problems with one price. These guys are fantastic!! We will definitely be back! More

Another great experience with Hudson Chrysler I was able to get an appt quickly and my "serious" problem with blue tooth was analyzed quickly and determined to have a simple fix - and no charge fo I was able to get an appt quickly and my "serious" problem with blue tooth was analyzed quickly and determined to have a simple fix - and no charge for their efforts. Great service from Troy Brown! More