Hudson Chrysler Dodge Jeep Ram - Service Center

Everything was great until I went to pick up my vehicle.. This was my first visit to this service center and you know what they say, one bad apple... and that is what this review is about. Check in was fine, This was my first visit to this service center and you know what they say, one bad apple... and that is what this review is about. Check in was fine, the service performed was good. Five stars up to this point. My issue came when I went to pick up. Turns out the service center closed at 6pm but I was not informed of that when I dropped off in the morning, even though I said I would be picking up around 7. I pulled up at 7:00pm to the service center and two employees were inside just looking at me. the one man threw his arms up directed at me and then waved at me in a mocking way like I was some sort of idiot... Finally the female employee opened the door and said to me, "can I help you"? When I said I was here for my vehicle, she said service is closed (in spite of the express oil change signs outside saying they were open) and you have to go in the front. (was never told that prior). The mocking hand gesturing and waving at me from the male really left a sour taste in my mouth... You know what they say about first impressions! More

outstanding service Your service department bent over backwards to resolve my problem. Bill Bush and Mackenzie Martin were outstanding and extremely friendly to work with Your service department bent over backwards to resolve my problem. Bill Bush and Mackenzie Martin were outstanding and extremely friendly to work with. I will definitely use your service dept in the future. More

Dodge Durango Service Taillight panel Durango has water in taillight panel, 45k miles, and I expect Dodge to stand behind their vehicles and work quality. This light panel should last 10 Durango has water in taillight panel, 45k miles, and I expect Dodge to stand behind their vehicles and work quality. This light panel should last 10 - 20 years in normal service! Not 2 years and done! More

Great service Hudson Jeep is our go to Service center. Easy appointment scheduling, great service, dependable and professional. What’s more to like. whether it’s re Hudson Jeep is our go to Service center. Easy appointment scheduling, great service, dependable and professional. What’s more to like. whether it’s remedial or preventative maintenance they do the job. More

Fantastic treatment Came in for oil change and tire rotation. All done, including truck wash, in 30 minutes! Staff were very friendly and attentive. I will be back. Came in for oil change and tire rotation. All done, including truck wash, in 30 minutes! Staff were very friendly and attentive. I will be back. More

Once again, 5 Star service We switched to bringing our Town & Country minivan because our service writer, Summer, started working here. Since then, we have been impressed with We switched to bringing our Town & Country minivan because our service writer, Summer, started working here. Since then, we have been impressed with the service, the communication, and definitely the price. Much less expensive than Metro dealers. We are very happy we changed. More

Quick response for unscheduled service visit My wife was driving her Cherokee to Hudson when it began erratically losing acceleration and power. She pulled in to Hudson Chrysler and had a rental My wife was driving her Cherokee to Hudson when it began erratically losing acceleration and power. She pulled in to Hudson Chrysler and had a rental car in 15 minutes. The service technician was unable to find a problem. She then drove the vehicle with Tyler and was not able to reproduce the issue. We appreciate the quick and thorough response. More

Great Customer Service I believe this is a great dealership. Easy to make appointments and great service. They call and explain the work that needs to be done. Offer options I believe this is a great dealership. Easy to make appointments and great service. They call and explain the work that needs to be done. Offer options. More

Great experience with professional and courteous staff Spectacular experience. Knowledgeable staff, that made the experience extremely enjoyable. Waiting room was great. Refreshments, comfortable seating, Spectacular experience. Knowledgeable staff, that made the experience extremely enjoyable. Waiting room was great. Refreshments, comfortable seating, and a children’s playroom we’re all made available. More

Continued repairs We brought the car in because it was overheating . It was repaired . Picked up the car , two days later it overheated again. Apparently , the issues w We brought the car in because it was overheating . It was repaired . Picked up the car , two days later it overheated again. Apparently , the issues were non related so we were charged another $100 dollars . This time is was a thermostat , the first time they replaced the radiator . We spoke to an adjuster and said these two repairs could have been rolled into one claim. We purchased this car at this dealer and have most of our repairs there. So Disappointed in the service here as of recent , we will not be back . I would not recommend it to anyone as well . More