Hudson Chrysler Dodge Jeep Ram

Scheduled for a 7:15 oil change and a tire rotation. Normally about an hour and half appt. at any dealership. I phone in at 12:30 asking if my car was done. Jeff's response was "no, we had a lube tech c Normally about an hour and half appt. at any dealership. I phone in at 12:30 asking if my car was done. Jeff's response was "no, we had a lube tech call in sick today so we are behind. We'll get to it shortly". I called again at 2:45 asking if the car was done. Again Jeff says, "we had 2 lube techs call in sick and another guy did not show, we'll get to it as soon as we can". At 3:15 he calls and says it's ready for pick up. 7 hours and 45 minutes later it's done. His story got worse with each phone call. Not once did he or anyone else for that matter call to say we are short handed today and it may take longer than expected, would like to leave it anyway or do you need the vehicle sooner today. Very poor customer service. This dealership is notorious for long waits and finding everything under the hood that needs to be worked on when you bring your car in. Had I not bought the extended warranty at this dealership when we bought our van, I would not use this place. Lived here 13 years and the reputation continues to be terrible among people here in Hudson. More

The service staff is always very friendly. Even the ones not waiting on me called me by name and helped yo get me out of there as fast as they can. Mackenzie is always very nice to work with. not waiting on me called me by name and helped yo get me out of there as fast as they can. Mackenzie is always very nice to work with. More

I have now bought two vehicles from Luther Hudson Chrysler Dodge Jeep RAM and each experience has been nothing short of great. Wonderful sales staff, always willing to help and give you the best deal Chrysler Dodge Jeep RAM and each experience has been nothing short of great. Wonderful sales staff, always willing to help and give you the best deal they can. In addition to the two purchases we have had our vehicles serviced at Luther Hudson Chrysler Dodge Jeep RAM for the past several years. The service staff is remarkable, never a bad experience. They go out of their to assist you in any way they can, vehicle pickup, dropoff, etc. This dealership comes highly recommended by me and you will not be disappointed. More

It was by far the easiest car buy I have ever done. I was able to get evrything I needed to get done in a few hours and drove home in my (almost) new van. was able to get evrything I needed to get done in a few hours and drove home in my (almost) new van. More

I was able to get an appointment with one day notice, they had the parts on hand for the complete 60,000 mile service and they were able to get me in and out very quickly. they had the parts on hand for the complete 60,000 mile service and they were able to get me in and out very quickly. More

Easy to make an appt with them. Email confirmation of the appt and then a reminder email the day prior to the appt. Allana was courteus, concerned about the problem I was having, got my Jeep in with a m the appt and then a reminder email the day prior to the appt. Allana was courteus, concerned about the problem I was having, got my Jeep in with a mechanic and promptly told me what the issue was. She estimated both cost and timing to fix it, confirmed the part needed was already in-house. I waited in their service area - very comfortable, free coffee/soda, free Wi-Fi, desks to work on. The work was completed quickly and my Jeep is running great again! More

I really enjoyed my buying experience. They were honest, nice people and didn't try to push me to buy extra things I didn't need. I would definately buy another vehicle from them and recommend them to anyo nice people and didn't try to push me to buy extra things I didn't need. I would definately buy another vehicle from them and recommend them to anyone. More

They get the job done. The service techs are friendly and make you feel welcome. Keep up the awesome service. They always go the extra step to make sure they get it right. make you feel welcome. Keep up the awesome service. They always go the extra step to make sure they get it right. More

My experience with the team at Luther Hudson was wonderful! Very personable and not pushy at all. I had the time I needed to think about my decision and I truly value their non-salesy approach. I wonderful! Very personable and not pushy at all. I had the time I needed to think about my decision and I truly value their non-salesy approach. I would highly recommend working with the team at Luther Hudson! More

These guys are great. The check-in process is a breeze and they remember who you are. The mechanics are knowledgeable and will take time to explain things to you. They are not out to gouge you just becau and they remember who you are. The mechanics are knowledgeable and will take time to explain things to you. They are not out to gouge you just because the owners manual says A part should be replaced. They tell you what is wrong , what is going to need to be repaired in the future, and let you make the decision. They don't use underhanded shady sales techniques to perform service on your vehicle it does not need. I have all my service work done with these guys and appreciate the relationships we have developed . More