Hudson Chrysler Dodge Jeep Ram

New vehicle leasing experience Joe Ard did a very good job explaining many different leasing options. He was very knowledgable of the vehicle that we were interested in. Our overal Joe Ard did a very good job explaining many different leasing options. He was very knowledgable of the vehicle that we were interested in. Our overall experience with Hudson Chrysler was excellent and we would highly recommend anyone looking at a vehicle to ask for Joe Ard (salesman). More

Impressive I've always been impressed by the service given me at Hudson Chrysler. Their friendly and courteous staff is first class. My adviser, Mackenzie, was I've always been impressed by the service given me at Hudson Chrysler. Their friendly and courteous staff is first class. My adviser, Mackenzie, was great and, Mitch, the mechanic who serviced my vehicle took time to stop by the customer lounge to shack my hand. More

Recall Great service people were very friendly and helpful, I would recommend Luther to anyone. This store was very clean and organized, definitely five star Great service people were very friendly and helpful, I would recommend Luther to anyone. This store was very clean and organized, definitely five stars all day long!!!! More

Satisfactory A bit disappointed that my 2006 Durango with under 100,00 miles should have both sides exhaust manifolds needing replacement, but the dealership itsel A bit disappointed that my 2006 Durango with under 100,00 miles should have both sides exhaust manifolds needing replacement, but the dealership itself was very courteous and professional. More

Mgt Team Non-Existent and Worthless...Joe Ard Saved the Deal This dealer is a typical numbers game dealer, and it epitomizes why people hate car dealers...sell high/buy low, process takes too long, etc. We stil This dealer is a typical numbers game dealer, and it epitomizes why people hate car dealers...sell high/buy low, process takes too long, etc. We still bought a vehicle from this dealer as they had the car we were looking for and I negotiated a price ahead of time...they essentially had to price-match on a lower price I found elsewhere...and I wanted to keep my money in Wisconsin if at all possible. If you just buy a vehicle, don't have a trade-in, and have an agreed upon price ahead of time, then give Joe a call. I will give Joe credit...he came in on his off day to complete the sale. It is a good thing he didn't let his Sales Mgr do it in his absence...the sale would have ben lost. Both he and he General Manager were nowhere to be found...and we were one of two customers in the dealer at the time. Sure, there were a few customers waiting for their vehicles to be worked on in Service, but we were one of two car-buying customers. Zach...or Zack...was too busy eating his "hash rounds" and cheese, or some other condiment...or getting something to drink...too busy to come introduce himself or discuss the trade-in value he set for our vehicle...trust me, I saw this myself. The guy who looked like the General Manager was just walking around...didn't introduce himself either. Again, this dealership was dead...no people needing attention, so I don't get why these two wouldn't introduce themselves and pitch the so-called Luther Advantage, or simply thank us for coming in and giving them our business. Maybe they were upset they had to lower the price on our vehicle purchase. As for a trade-in value, Joe (salesman) indicated they only give "Good Condition" values on trade-ins...so essentially wholesale value...Everyone needs to be aware of this. The value given us was an insult, and I asked them to reconcile their number...Joe said they had to detail the car (I just had it detailed inside and out a day prior), pay for a vehcle inspection (why, if they are wholesaling the vehicle at auction...is the next seller's cost, not their's). I agreed it needed tires, but their $800 estimate was too much to justify being thousands of dollars apart. In the end, I told them to forget it...we would just keep the car. Not many people can afford that, so people need to be aware of how this dealer operates. Also, in typical dealer fashion, and after I told them I am keeping my trade, they come to me and said they "spoke to one of their wholesalers"...they could give me an extra $500. Sometimes people don't listen...they knew where they needed to be on trade-in value and essentially insulted me twice. So in the end, their "reconciliation" for me on trade-in value was they just give people whole-sale price. Bridget, the Finance Mgr, is very friendly to work with...so make sure you deal with her. If dealers want to make more money, then make it easy for people to want to come in, buy a vehicle and get out. Dealers, and this one in particular, need to reinvent the experience...get creative and figure out a way to speed up the process. Example: I filled out the financing information a day ahead of time, and yet nothing was submitted until after we were there for well over an hour...after the trade-in fiasco. figure out some process improvements...again, it's not like they were busy. I will give Joe a pass on not remembering who I was when I returned his phone call two hours after he called me the day before I showed up at his dealership. Joe is a good guy and very appreciative of people's business...his dealer's management looks like it does a disservice to his and his colleagues customers...but his appreciation kept the deal alive...thanks Joe! More

I have so many complaints, I don't know where to begin. A couple of years ago I bought a used vehicle from this dealership. During my second winter with the vehicle, during and icestorm, the driver side win A couple of years ago I bought a used vehicle from this dealership. During my second winter with the vehicle, during and icestorm, the driver side windshield wiper and arm flew off of the truck and forced me to drive back to river falls from hudson with my head hanging out the window to see where I was going. I called around to get quotes on replacement arm and wiper. I called the dodge dealer in New Richmond, WI who quoted me approx. $69 for parts, and maybe $10 to $20 dollars labor because the arm just had to be "Popped on the Pivot" and that would take approx. 5 minutes to do. However, it would be 3 days to get the parts. I then called my dealer in Hudson. They quoted me the same price for parts, $69, but said that labor would be $180+ dollars. I asked for an explanation for the high quote since it just needed to be "Popped onto the Pivot", and I was told, " If it is so easy to do, why don't you just buy the part from us and put it on yourself." Plus they wouldn't have the part until the next day. I took it to a mechanic in River Falls, who not only replaced it the same day, but did so for only $53. They didn't charge me anything for labor because it took them only 1 minute to "Pop it on the Pivot". I could write a book about the nonsense I put up with this service department over the past 2 1/2 years. There are a couple of good people who work there, but the rest????? More

Friendly and accommodating! Had them check ball joints as a tire place told us they were bad and needed replacing! Confirmed what we expected that they were fine and were attempt Had them check ball joints as a tire place told us they were bad and needed replacing! Confirmed what we expected that they were fine and were attempting to up charge our bill! I will continue to use their service so I know I am not being ripped off! Trust is everything! More

Service Department As. Always the service was excellent. Friendly. Great communication and fast service. Have been servicing my Jeep there for several years. Waiting roo As. Always the service was excellent. Friendly. Great communication and fast service. Have been servicing my Jeep there for several years. Waiting room very clean and have coffee and drinks. More

Rob Hudson did an excellent job for us Loved working with Rob. He was straight with the facts, didn't try to pressure us. The dealership was VERY busy and rob had a million customers at o Loved working with Rob. He was straight with the facts, didn't try to pressure us. The dealership was VERY busy and rob had a million customers at once (okay maybe just 3). But he worked with us carefully, made sure we understood the options and sold us a great Van. When we showed up later that night to pick it up, the van was clean, had gas in the tank and he spent a good 20 minutes in the van going over all the options with my wife. The kids even had fun. More

Excellent service. The service department staff is terrific. We've been taking our cars there for years, and have always been treated very well. The guys and/or gals w The service department staff is terrific. We've been taking our cars there for years, and have always been treated very well. The guys and/or gals who do the service work, know their stuff, and I so appreciate their shuttle service and drivers. More