Hubert Vester Toyota - Service Center

Satisfied Customer Dropped off vehicle for maintenance & service repr. checked me in promptly. I was offered shuttle service, but a friend picked me up. Shuttle servic Dropped off vehicle for maintenance & service repr. checked me in promptly. I was offered shuttle service, but a friend picked me up. Shuttle service is a nice service when needed. My vehicle was serviced and ready for pickup when I returned. Service repr. checked me out promptly and I was on my way. Very Satisfied. More

Problem with the Bluetooth. Every time I used the phone on my 5 mo old car, the person I spoke with heard loud sounds. Took car in Nov to ROcky Mount Toyota. They did not find th Every time I used the phone on my 5 mo old car, the person I spoke with heard loud sounds. Took car in Nov to ROcky Mount Toyota. They did not find the problem. Yesterday the guy at Hubert Vester did...with my help and insistence that we try calling, using my phone (other phones at both places found no problem.) Turns out the Voice transmit volume was turned too loud. The employee, however, was not able to help me figure out how to add Waze to the apps on my car. More

I went in for an oil change and dropped my vehicle off. I received a call that my vehicle was ready with 20 minutes to go until they closed. The man who called suggested a bunch of different expensive servic received a call that my vehicle was ready with 20 minutes to go until they closed. The man who called suggested a bunch of different expensive services that I should have done. Then said they were about to close and I could pick up my vehicle tomorrow after they open. I needed my vehicle and never discussed leaving my vehicle overnight. This bothered me. I was able to get there to retrieve my keys but I didn’t like who that was handled and don’t like how there is ALWAYS a list of things that I’m needing to have done to my vehicle that aren’t necessary and expensive. More

They usually get me in and out quickly. They always have an available time to fit me in for oil changes. The staff is super friendly and helpful an available time to fit me in for oil changes. The staff is super friendly and helpful More

I came for an inspection and passed but it wasn’t submitted to dmv can’t renew tags. Please submit and let me know. Thank you submitted to dmv can’t renew tags. Please submit and let me know. Thank you More

Service rep very helpful. Service was quick and thorough. Waiting room spacious and comfortable. Having the vehicle cleaned would be a very nice additional service Waiting room spacious and comfortable. Having the vehicle cleaned would be a very nice additional service More

Great job! I have owned my car for over 15 years and have always brought it to you for servicing. Always done quickly and everyone very friendly and courteous. L I have owned my car for over 15 years and have always brought it to you for servicing. Always done quickly and everyone very friendly and courteous. Love you guys! More

It was a pleasure to receive patience and wonderful assistance from my salesman and his team. I entered the store not knowing them and left feeling like I had known them for years! assistance from my salesman and his team. I entered the store not knowing them and left feeling like I had known them for years! More

Received unnecessary service that was costly and it did not take of the problem. The problem only occurred after service done previous. Therefore I will not uterlize Toyota again. not take of the problem. The problem only occurred after service done previous. Therefore I will not uterlize Toyota again. More

I had Bonnie as a representative. I presented a coupon for oil change upon checking in. Upon checkout - she told me my charge was $57. I questioned it - she said she forgot the coupon when she ran it the for oil change upon checking in. Upon checkout - she told me my charge was $57. I questioned it - she said she forgot the coupon when she ran it the first time which gave me a $67 charge. She said she is was $57 with my discount. I was very confused with her explanation. I really thought $57 was too much with my coupon. - but paid with a credit card and left. After examining my bill, I saw that the original charge was $57, and the amount charged to me was actually $40. While I am pleased with my total, I am totally displeased with Bonnie. She obviously was more confused than I was. My question is - what would have happened to the $17 extra she was charging me had I paid cash? I used a credit card - so I actually paid the correct amount. How many other customers has this happened to? Needless to say, her service affect d my overall score as she was the only Toyota face I dealt with. More