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Hubert Vester Toyota - Service Center

Wilson, NC

4.4
589 Reviews

589 Reviews of Hubert Vester Toyota - Service Center

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October 26, 2024

Attentive,courteous and knowledgeable…. .service dept is reasonably quick and quite efficient…..will return in the future More

by Jdc319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bonnie Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 25, 2024

Courteous service department. Quickly found a piece of metal in a tire with a slow leak and repaired it. More

by WHITEHEADS4
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Colby Reason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby Webb
October 23, 2024

The finance department was top notch! Our salesperson didn't seem knowledgeable and couldn't answer questions that were important about the vehicle and never followed up with calls that h More

by COBBCALLIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernard Jacobs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Donaldo Ortiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Hubert Vester Toyota responded

Thank you for taking the time to share your feedback with us. I am so glad to hear that Bernard jumped in to help you get the answers you needed and that our Finance team also extended excellent customer service to you. We appreciate your candid feedback about your interactions with your Sales Associate and your concerns have been addressed. Thank you again for allowing us the opportunity to take care of you and we hope to see you again. Lisa Owens Customer Relations Manager

October 22, 2024

She was very helpful, professional, through, kept me informed, addressed my concerns, very pleased with the service More

by RGALLOWAY229
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Melissa Hough
October 22, 2024

Phil was extremely helpful and accommodating. Give that guy a promotion and a big raise. More

by JOEYSOGLUIZZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Seamster
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 19, 2024

Colby was very professional and through. He represents Hubert Vester Toyota well. He kept me well informed throughout the process. More

by HYDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Reason
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2024

Melissa was extremely helpful in scheduling and getting all of my vehicles serviced in a timely manner. I will be using Hubert Vester in the future rather than the other Toyota dealerships that I purchase More

by ANDYNICHOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Hough
October 17, 2024

Carly is very professional and very helpful. She is also very knowledgeable and passionate about her work. I am thankful I have her to call when I need anything! Hubert Vester is lucky to have s More

by ashleysquires430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Lippert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carly Fulghum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Hough
October 16, 2024

Bonnie, was very professional. Service was top notch and very timely. I called in and was serviced the very same Day. More

by REATMON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bonnie Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colby Reason
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2024

Needs better customer service. Very argumentative and doesn’t listen to the customer. My experience on Thursday, October 10 was unbelievable. Your service manager did nothing but More

by ASHTONSMOM2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cameron Page
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Hubert Vester Toyota responded

Thank you for your honest feedback about your recent visit. Communication with our customers is fundamental to a business's success. We apologize for making you feel unheard/unappreciated and causing any confusion and negative feelings during your interactions with our Service members. We would like the opportunity to resolve your concerns. Our General Manager, Adam Beasley, will reach out to speak with you. Lisa Owens Customer Relations Manager

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