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Hubert Vester Toyota - Service Center

Wilson, NC

4.4
589 Reviews
Call Service Center (252) 677-5607

589 Reviews of Hubert Vester Toyota - Service Center

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August 22, 2023

people are fantastic. Prices on parts and service are not competitive. Not sure problem diagnosis is accurate either. More

by rlawter22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I thought the young lady who assisted me was April.
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August 21, 2023

Oil change was $40 more than the estimate given from the app, and was previously confirmed. More

by MIKEREILLY1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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August 18, 2023

9:15 appointment, arrived at 8:30 and vehicle taken for oil change and tire rotation. Why even make an appointment? I can't fault Mr. Fields for this one, he did offer an apology. More

by BRADBURY2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob Fields
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Aug 18, 2023 -

Hubert Vester Toyota responded

Mr. Bradbury, I understand your frustration. Thank you for your honest feedback and for recognizing Jacob. We did not demonstrate that we valued your time. I believe you are referring to your visit on 7/31. More recently, our Service team has implemented changes in our scheduling process that has helped alleviate such incidents. Our Service Manager, Ryan Lippert, would like to discuss your concerns with you and will be reaching out to do so. Lisa Owens Customer Relations Manager

August 17, 2023

Serviced car much faster this time, 1st time took 3 hrs. Great improvement, guys! Had to change my appt a couple times, it was never a problem. 👍 More

by carlakeen28
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kinequa Blanchard
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Aug 18, 2023 -

Hubert Vester Toyota responded

We value your business and appreciate your patience while we strive to continue making your visits better. Thank you so much for recognizing our recent changes to improve our Service customer experiences. Your feedback is truly appreciated. Lisa Owens Customer Relations Manager

August 12, 2023

Ok but they never resolved my Android auto issue on my 2020 Corolla. Disappointed yep. More

by SPINTHOMAS69
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oladepo Williams
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Aug 18, 2023 -

Hubert Vester Toyota responded

I did not understand the issue to which you were referring, so I spoke with Ola. His understanding (and now mine) is that you were disappointed that only Apple CarPlay and not Android Auto was available for your Corolla. If that is the issue, I understand your disappointment, especially when Toyota added the option the next model year. Is there something you had been told we would provide you, that we have not? If so, please reach out and give us the chance to rectify it. Lisa Owens Customer Relations Manager

August 11, 2023

As usual the experience was great. Staff are very helpful and pleasant, Angel is always on top of things, and the techs are just super. I really like that they suggest things you might More

by Addisonwig3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Holland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 04, 2023

They are always helpful & courteous . service is always good.?wait time isn’t bad. They always explain if something is different than they thought. More

by LADYBUG7881
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Fields
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August 03, 2023

It was real quick and efficient. This is where I take my car to every time anything needs to be done to it. More

by ANTHONYCHESTNUTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Holland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 03, 2023

One of the best places to buy a car. The people that I dealt with were great!!! More

by Pholland2356
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jacob Fields
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July 29, 2023

Very Professional and keeps us informed and try to get us the best possible price. Keep up the good work More

by sfcjudd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio
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