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Hubert Vester Toyota - Service Center

Wilson, NC

4.4
588 Reviews
Call Service Center (252) 677-5607

588 Reviews of Hubert Vester Toyota - Service Center

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December 12, 2024

Service dept technicians need some serious training. Also need to be truthful with customers about issue with vehicles More

by RWPHELPS
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Lippert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phillip Seamster
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2024 -

Hubert Vester Toyota responded

Ms. Phelps, we strive to deliver an exceptional experience for our customers and I apologize for your recent visit being anything less. It is my understanding that you and our Service Manager, Ryan Lippert, have already had a conversation and your concerns have been addressed to your satisfaction. If I am mistaken, please feel free to contact me at (252)-401-3008 or lowens@hvautogroup.com. Thank you for your business and patience. Lisa Owens Customer Relations Manager

December 11, 2024

Took almost 3 hours. Oil change and 42-point inspection. Didn’t top off any fluids. More

by el
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Seamster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2024 -

Hubert Vester Toyota responded

I am glad to see that your interactions with Phillip Seamster were such a positive aspect of your Service experience. However, the timing and any other concern need to be addressed by our Service Manager, Ryan Lippert. Since your username makes calling you directly somewhat difficult, please reach out to him at your earliest convenience at (252) 291-5300, ext. 2210. We appreciate you bringing this matter to our attention and Ryan looks forward to your call. Lisa Owens Customer Relations Manager

December 11, 2024

Service was fine, but a little slow and bit pricy. other than that service was fine More

by jkerby27896
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Holland
Report | Print
Dec 12, 2024 -

Hubert Vester Toyota responded

Mr. Kerby, we try to stay competitive in our pricing and I am sorry for any delay in completing the work performed during your recent Service visit. We appreciate your honest feedback and your business. Lisa Owens Customer Relations Manager

December 01, 2024

I don’t trust my vehicle since purchasing it from this location with anyone else! Always been fast and getting the work that’s asked of them. More

by VSTACEI2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Holland
Report | Print
Dec 03, 2024 -

Hubert Vester Toyota responded

We cannot thank you enough for your loyalty and strong recommendation of our services. It means the world to us. Angel and our Service team look forward to taking care of you in the future. Lisa Owens Customer Relations Manager

November 21, 2024

Thank you for the service and care. Bonnie was very nice and communicated well. In and out. More

by RENEE32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bonnie Richardson
Report | Print
Nov 22, 2024 -

Hubert Vester Toyota responded

Thank you for your recognition of Bonnie Richardson and her excellent customer service skills. We are happy to hear that your Service visit was completed so quickly and to your satisfaction. We hope to see you again. Lisa Owens Customer Relations Manager

November 14, 2024

Did excellent service on our car. When there was an additional problem found after checking out, it was quickly corrected and we were on our way. The service staff were excellent an More

by STEPHEN.FAIRCHILD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bonnie Richardson
Report | Print
Nov 22, 2024 -

Hubert Vester Toyota responded

Mr. Fairchild, I am so pleased to hear that the late issue was swiftly responded to and corrected before you left the dealership. We understand that choosing us for your Service needs is exactly that: a choice. We are thrilled that you choose us to meet your automotive needs and certainly hope you continue to do so. Thank you for taking the time to give us your feedback. Lisa Owens Customer Relations Manager

November 09, 2024

Good recall work, attentive and supportive service staff and good communications. will use again, thank you all! More

by VESTERTOYOTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bonnie Richardson, Angel Holland
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Nov 22, 2024 -

Hubert Vester Toyota responded

Effective communication is a key to success in any business and ours is no different. Angel and Bonnie, as strong members of our Service team, strive to keep our customers informed on the performance and safety of their vehicle and any recommendations related to elevating those areas. I am pleased to hear how attentive they were to you and helpful in taking care of you during your recent visit. Thank you for your business and feedback. Lisa Owens Customer Relations Manager

November 07, 2024

The service was professional, timely, courteous, and I would recommend this dealership to all my friends and any who need work on their vehicle. More

by Khssi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Lippert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Hough, Angel Holland, Cameron Page, Jordan Poythress
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Nov 22, 2024 -

Hubert Vester Toyota responded

Thank you for recognizing several of our Service team members that made your experience a positive one. We do not take such recommendations lightly and we appreciate your trust in us. Thank you again for your feedback. Lisa Owens Customer Relations Manager

November 02, 2024

Angel provided excellent communication, follow up and was very pro-active on our recall issue. Great service...thank you! More

by VESTERTOYOTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Lippert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carly Fulghum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ellington Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Hough, Angel Holland, Brianne Davis, Jessica Lassiter
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Nov 22, 2024 -

Hubert Vester Toyota responded

Thank you for your positive review of your recent visit. Angel and our Service team are devoted to keeping our customers updated on any notices/bulletins that pertain to your vehicle to maintain the highest level of safety and performance. We appreciate your recommendation and hope to take care of you again. Lisa Owens Customer Relations Manager

October 30, 2024

I had a great service experience. All I can say is that I am pleased with the service that I received. More

by RES9779
Recommend Dealer
Yes
Employees Worked With
Julio Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2024 -

Hubert Vester Toyota responded

We are glad to hear that about your great experience and the customer service Julio provided. Thank you for taking the time to let us know how we did. We appreciate your business. Lisa Owens Customer Relations Manager

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