Hubert Vester Honda

Used car run around! Purchased a used vehicle from Hubert. 1 week into owning it I noticed the rear window didn't roll down. Contacted the sale associate that sold me the Purchased a used vehicle from Hubert. 1 week into owning it I noticed the rear window didn't roll down. Contacted the sale associate that sold me the car and I brought it back for repair. I was told by the service manager he would cover the cost and for me to take it to a dealer closer to me! I figured great that would work fine. Please note I purchased the extended warranty and I was well within the 30 day /1000 mile Hubert Vester warranty. After dropping it off and fighting with warranty Hubert Vester only would cover under $150 dollars on the total bill I received after I had to pay $250 of the warranty deductible.I asked them why I should pay when the service manager said I wouldn't have too and I have text messages saying so. I also asked about the 30 day 1000 mile turns out it only covers "power train" best they could do was offer to take the car back and help find another "after" I pay for it to get out of the shop. No thanks I won't be referring people to Hubert. More

Worst Customer Service From Mr. Trevor, Mr. Ashley(who does not return phone calls), nor does Mr. Trailbridge, and Mr. Heath. I have tried calling since noon to find out wha From Mr. Trevor, Mr. Ashley(who does not return phone calls), nor does Mr. Trailbridge, and Mr. Heath. I have tried calling since noon to find out what to do about my “new” pilot that has been in the shop 5 times in less than a year for the same thing. Mr. Heath finally calls back after 5p to tell me I have to miss a 5th day of work to get my car to them and can’t do nothing about it. Have no customer service. I KNOW WHERE THERE IS CUSTOMER SERVICE AT A HONDA DEALER DEACON JONES. Jose and Mrs. April have bent over backwards to help me and my wife to get this crap car fix the Hubert Vester sold me was the second car we bought from them and the last one we will buy. I know who will get our business Deacon Jones of Goldsboro thanks to Jose and Mrs. April. Thank you Deacon Jones of Goldsboro. More

Bait and switch Bait and Switch! To accommodate our growing family, my wife and I decided that it is finally time to get a minivan and we picked the Honda Odyssey. Bait and Switch! To accommodate our growing family, my wife and I decided that it is finally time to get a minivan and we picked the Honda Odyssey. One of the main reasons we wanted the Honda over other brands was their reliability and the fantastic Honda Care coverage. We searched dealerships, pricing out different options, and finally settled on Vester Honda. The salesman was nice and helpful, but then we went in to work with the finance person. Once we reviewed and finalizing the loan numbers, he immediately started to sell us on Honda Care services. He shared there was a big competition between dealerships and he was trying to win a trip for his family. As the conversation went on, it started to feel rather pushy. But, I wanted the coverage, so we included it in the deal. This week I took my car to a Honda dealership in Raleigh to have the oil changed and tires rotated. To my surprise there was a balance due when I got ready to check out; $110 for services that should be covered. I told the technician that I had Honda Care and it should be covered, but she said, "no, you do not have Honda Care." I immediately called Vester Honda. They told me that I have "Honda Care through Fidelity." Fidelity is a third-party company not affiliated with Honda at all and it has a bad reputation online. At this point I was furious because I was sold on Honda Care, but was signed up for Fidelity. At no time during my conversation with the finance person did he share that the product was Fidelity and not Honda Care. This is a BAIT and SWITCH!!! To top it all off, the Honda dealership in Raleigh doesn't accept Fidelity and I was referred to a Toyota dealership for my future service. This is unacceptable, I own a Honda, not a Toyota. When I called the dealer back and requested a refund for the Fidelity warranty, that I had no idea I was getting, he told me that I could not get a refund. The warranty would have to be turned in and the cost of the warranty would be taken off the back end of my loan. I told him that I wanted a check for the amount of the warranty so that I could call Honda directly and pay for Honda Care like I was supposed to get in the first place. Of course he said he could not do that. Unfortunately, this is not the only issue I've had with this dealer. We also recently discovered that, after several months of ownership, the car was never registered with the DMV. This is something that the dealer is supposed to take care of at the time of sale but it never happened so the car in my driveway is currently not registered. I have no idea yet what implications this will have, but it may involve fines with the DMV and potentially court costs if not corrected. This is inexcusable. I cannot recommend this dealer to anyone. Even if they have a lower price on the car, it is not worth the savings when in the end you can't trust them. More

Wow what a Great Experience How do I start. I came in for a simple oil change and did need a few more things done with my vehicle. I was going on a trip to Wilmington so I needed How do I start. I came in for a simple oil change and did need a few more things done with my vehicle. I was going on a trip to Wilmington so I needed it done quickly. The work was done in a couple hours and I was off on to my trip. Thank you Hubert Vester Honda. More