Hubert Vester Chevrolet

The service this time was extremely poor. I had scheduled my service via the website which allowed me to type in exactly what it was that I needed. When I arrived early for my appointment the I had scheduled my service via the website which allowed me to type in exactly what it was that I needed. When I arrived early for my appointment they had no idea why I was there they thought I was there for an oil change which was not the reason for my visit. My reason for my visit as described in what I typed into the online system was to check the battery and the reasons for the auto start to have lights flash on the dash including the service parking brake and ESC on the dash info center along with inspect the brakes. I was then informed I would need to leave my car for 2 to 3 days for this to be diagnosed which was not possible due to my job and the potential for the severe weather coming in. As a compromise I was to drop it off then next morning to be evaluated. When I dropped it off I actually informed them it most likely needed a new battery as I work in transportation and used my companies diagnostic reader to see what codes I had in my car, all which pointed to a new battery. The service advisor had advised me that he would work diligently in getting my car looked at. However at 12:48 when I texted I did not get any response around 3:30 PM I stopped by the dealership to check on the status of my car and was informed they just pulled it in to look at it. At 4:48 I again texted to check on the status to see if I would have my car back that evening or if I was going to have to arrange a ride home and a ride to work in the morning. At 4:53 I get a response that I would be getting a phone call shortly. At 5:25 I get a phone call letting me know it was in fact the battery and did I want it fixed, I asked how long as I had someone bringing me into the dealership to check on the status. I was told it would be about 5 minutes to install and that I would have it back that evening. I arrived and waited about 25 minute before my car was completed and paperwork done. I was then given this big story about how the info on the website for scheduling isn't relayed to the dealership and that I shouldn't of been able to schedule that type of service and that it is clearly posted on the dealership doors that it is 3 to 5 days to diagnose a car. I explained I did it online but apparently that doesn't work or doesn't share the info with the advisors. At the end of the day I got a new battery but my brakes were never looked at or even evaluated and I am going to have to take my car back to another dealership to have it serviced to inspect the brakes. Overall very unhappy I feel the Service Advisor I had was incompetent and had no clue on what he was doing and just saying things just to try and make me happy. If you all didn't have time I would of rather you tell me we do not have time to wait on you Mr. Beck or have time to look at your car instead of playing this game. Unfortunately I was in the market to buy a new vehicle and your one salesman was trying to get me to come in and look but if this is how you treat customers why would I want to buy a new car from your dealership. My suggestion is to fix the website so customers can't schedule this type of service online and actually call the customer prior to service to see what they need if it is not something standard which I suggested to my service advisor but he said you were all to busy to call customers. Which if is the case you need additional staff or need to limit the amount of customers you service. More

Brian was great and extremely helpful but the tech that did diagnostic on my truck just cleared the codes for them to come back a day later. I paid $400 for nothing. Ended up buying my own code reader for did diagnostic on my truck just cleared the codes for them to come back a day later. I paid $400 for nothing. Ended up buying my own code reader for $30 and troubleshot the problem and fixed it myself. I would not bring a diesel truck back to this dealership More