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Huber Auto Group

Ephrata, PA

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15 Reviews

398 North Reading rd

Ephrata, PA

17522

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October 20, 2013

Huber's Auto Group is a local Lancaster County dealership that offers service, car rentals and car sales. I have used all three services and only have positive things to say about them. Most rec More

by lorinewcar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Huber, Ryan Huber
June 26, 2012

By far the most unprofessional dealership I have ever dealt with. I sent them DETAILED pictures of my truck on a trade in for a 2004 Hummer H2. I had to send the email 7 times to one email and 2 times to More

by 8hnpSS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric Huber
Jul 12, 2012 -

Huber Auto Group responded

We are sorry that this situation happened. We are disappointed with this review as it could have been avoided, and does not fairly represent how we do business. Our commitment to making sure no one wastes their time coming to look at our vehicles is very high. Maximus, I understand your frustration with not being able to buy the Hummer. I know this because when you arrived here you described our vehicle as the nicest he had seen yet. In short your trade was not in the condition you described. It had imperfections, and or damage on almost every panel. The problem started with us never receiving your pictures as your email was not working properly. We had given you a ball park figure assuming your description of "nice" was accurate. If I had seen pictures, or know about all scratches and dents, I would have been up front with my offer for the condition that it was in. Showing up with out calling when we still had not received the pictures would have eliminated this whole situation. I am sure that if my vehicle had been in as poor condition as yours, you would not have purchased it or would have also offered me less money for it. Again I am sorry you ever made the trip. We treated you with the utmost respect and wasted no time while you were here. I feel your bad review towards a problem that was beyond our contol is unfair, and hope you can find it in your heart to remove it. We wish you the best Maximus.

October 23, 2011

I recently bought a Volkswagen Passat at Huber's Auto Group; this is the second vehicle that I've purchased from them. Both of my car buying experiences have been excellent and I will certainly be checki More

by Mike1B24
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Huber
May 09, 2011

I was selling my used mazda and was refered to this dealership. Eric sat down with me and offered me a fair price. I had gone to many other dealers to get quotes as well, but the other sales men all ta More

by liz.franze
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric Huber
October 30, 2007

I just bought my 5th VW / Audi from the Huber's. We love that their service center specializes in VW and Audi. They have saved us $1,000's on the purchase of the car and the service after the sale. Every ca More

by TurboJeff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan & Eric Huber
2