House of Imports - Service Center

Yes, I know the price kind of higher than somewhere else but believe me it worthed. but believe me it worthed. More

Great Service at HOI Mercedes. Service team excellent all around and provided great experience. In and out in leas than 10 min. Fast and efficient! Service team excellent all around and provided great experience. In and out in leas than 10 min. Fast and efficient! More

Perfect service with very nice attitude. Their service is also very efficient. Even though it is same day service, they still provide me a courtesy vehicle. Would come back again Their service is also very efficient. Even though it is same day service, they still provide me a courtesy vehicle. Would come back again More

House of imports is one of the best dealerships out! From buying my car to service the team is awesome! From buying my car to service the team is awesome! More

Service advisor, Sabrina helped me well and finish work done earlier. No waiting during drop off my car and provided loaner car as promised. done earlier. No waiting during drop off my car and provided loaner car as promised. More

The dealership is very clean. It's very nice to have free coffee available. I really appreciate the car wash. It's very nice to have free coffee available. I really appreciate the car wash. More

Excellent! !! Very kind and thoughtful. I appreciate dealer who was so faster than I expect. !! Very kind and thoughtful. I appreciate dealer who was so faster than I expect. More

I brought my car in to have the front brake pads replaced. My new service advisor, Daisy Pacheco did an outstanding job answering all my questions and providing great customer service. She was also replaced. My new service advisor, Daisy Pacheco did an outstanding job answering all my questions and providing great customer service. She was also able to secure a loaner car and kept my informed during the entire process. I’ve been servicing my car at House of Imports for over 15 years. My last service advisor, Allison Enciso provided terrible service. She was rude and unprofessional. That’s why I switched service advisors and I am so happy I did. I had asked Allison for a survey to provide feedback on the poor customer service and she told me that surveys were sent out randomly. I asked her if that was a new procedure because I’ve been servicing my car there for many years and always received a survey to complete after the work was done. Needless to say I never received a survey to provide feedback for Allison’s horrible customer service. I had to call her supervisor and report her. Again, I am happy that I switched to Daisy Pacheco. She was a breath of fresh air and displayed the Mercedes Benz customer service that I have been accustomed to for over 20 years. More

I was VERY disappointed to hear that a "collision avoidance" function on my car was not working because a "software update" was required, and would cost me $250, as it was not covered under the warra avoidance" function on my car was not working because a "software update" was required, and would cost me $250, as it was not covered under the warranty. THIS IS A SAFETY FEATURE THAT I PURCHASED WITH THE CAR!!! More

My vehicle was properly serviced on time. The service advisor was knowledgeable of the issues with my vehicle. The service advisor was knowledgeable of the issues with my vehicle. More