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House of Imports - Service Center

Buena Park, CA

4.8
465 Reviews

465 Reviews of House of Imports - Service Center

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November 27, 2023

I was VERY disappointed to hear that a "collision avoidance" function on my car was not working because a "software update" was required, and would cost me $250, as it was not covered under the warra More

by heyvan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Torres
Report | Print
Nov 30, 2023 -

House of Imports responded

Hello, we appreciate you taking the time to leave us this feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (714) 627-5553 -- we hope to hear from you soon.

November 21, 2023

My vehicle was properly serviced on time. The service advisor was knowledgeable of the issues with my vehicle. More

by christian_igwe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Report | Print
Nov 24, 2023 -

House of Imports responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

November 16, 2023

I recently took my car to be serviced at Mercedes House of Imports, they truly went above and beyond to give me the best service for my vehicle. Melissa my service consultant was professional, efficient a More

by Lphoumavongsa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa, Ryan
Report | Print
Nov 19, 2023 -

House of Imports responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 14, 2023

Taking care of my car with care and details. Reporting on every process and situation by phone and email, Considering the car in clients' shoes and providing suggestions. More

by branigan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
Report | Print
Nov 16, 2023 -

House of Imports responded

Hi, we are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

November 13, 2023

Easy check in very nice customer service and I love love love Miguel he’s great More

by teneshia_williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Nigro
Report | Print
Nov 16, 2023 -

House of Imports responded

Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

November 11, 2023

Aram service advisor is great helping Nice person to work with, get the car ready in an hour More

by brentcao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aram
Report | Print
Nov 13, 2023 -

House of Imports responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 09, 2023

The dealership waiting area is very clean, interaction with staff were positive and scheduled maintenance cost or price is reasonable. Again as stated from my other survey, Mr Chow is an excellent employe More

by gmcare_90638
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Bill Chow
Report | Print
Nov 11, 2023 -

House of Imports responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

November 03, 2023

Service is very good,but the repair speed is a little slowly ,I am satisfied More

by Jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
Report | Print
Nov 06, 2023 -

House of Imports responded

Hi Jason, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

October 31, 2023

Allan Halina (Service Advisor) provides exceptional and honest services. He takes good care of my cars. More

by Boomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allan Halina
Report | Print
Nov 02, 2023 -

House of Imports responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

October 30, 2023

Luis Cardenas is the consultant that has helped me here at House of Imports and always treats me the best! Great customer service and always takes into consideration my time. Having a 3 yr old and having t More

by alvarado_nidia08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Cardenas
Report | Print
Nov 02, 2023 -

House of Imports responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

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