House of Imports - Service Center

Service was great I just would like to say how awesome and courteous our service person was. Colby was exceptional in service and his professionalism. I appreciated hi I just would like to say how awesome and courteous our service person was. Colby was exceptional in service and his professionalism. I appreciated his patience and friendliness. I will definitely be sending friends here to get their cars serviced. More

I took my car in for service A maintenance. I brought in a coupon printed out from their website ($100 off the regular price. Pretty good huh). Asked them to look at brake, too. After all, they did my rear a coupon printed out from their website ($100 off the regular price. Pretty good huh). Asked them to look at brake, too. After all, they did my rear brake, service A, and replace struts. In the end, after 1 day of work, they ended up with bad service: the coupon was not honored, the hood could not be closed properly (anyone can open the hood from outside and take out battery if he wants), chip on back door handle, scratchs on body, and they did not even bother to fill up water for windshield. I wonder if they did a inspection all fluids as stated in the service A description. When I brought the car back to correct these problems, I did not receive even an apology. The service advisor was nice, though. More

Brought my CLS to House of Imports after the horrible experiences @ Fletcher. Never any issues after getting the car back. Great service and always willing to help take care of any issues. Cost is very c experiences @ Fletcher. Never any issues after getting the car back. Great service and always willing to help take care of any issues. Cost is very competitive with all local dealers for standard service. Willing to price match other dealers. Brake job on the ML500 was $1600 at Fletcher, Steven brought it down to $1100. =D More

Matt Lerop (Service Advisor) was great in finding all the issues with my 2002 C230k, when I took it in for oil change. My car still have one month left on the Mercedes extended warantee, therefore, I didn't issues with my 2002 C230k, when I took it in for oil change. My car still have one month left on the Mercedes extended warantee, therefore, I didn't have to pay anthing for fixing the gas pan leak and etc...... I was afraid I only have one month left on my exended warrantee,and Memo Leon (Finance Manager) helped me with puchasing a Total Care from Easy Care Service Contract company for the peace of mind, at a great savings. Thank you both for the great customer service experience. More

Watch these guys like a hawk. Took my car there for a oil change service and they found about 4 things wrong with my car totaling $3,200. Told me it would be dangerous for me to drive the car off their lot. change service and they found about 4 things wrong with my car totaling $3,200. Told me it would be dangerous for me to drive the car off their lot. I took it to another dealer and told them what these guys said was wrong, they checked it out and not one thing was wrong with the car. I would never, ever do any business with these people ever again. More