House of Imports - Service Center

This was definitely not the experience I was expecting at a Mercedes dealership. First of all i told them I really need my car, I have been taking Ubers to work everyday costing $90 a day. Not only did they a Mercedes dealership. First of all i told them I really need my car, I have been taking Ubers to work everyday costing $90 a day. Not only did they throw me on the back burner they didn't even start on my car for 4 weeks!! My car was in there over a month for a simple EIS replacement. When I go to pay they gave me a price of $1000 more than what we agreed on. So I go to pick up my car and it's FILTHY!!! They didn't even wash it. I couldn't believe they let a car they fixed go off the lot looking like that, unacceptable! Their excuse was because they didn't want to move it because the battery was low. HELLO! Why wouldn't they change it?! So I drive the car off the lot and pop into the store, I go to turn my car on and it's DEAD!! I'm so bummed and shocked, I'm at a loss for words.... More

This dealership didn't provide a loaner car.Just a Lyft This dealership didn't provide a loaner car. Just a Lyft service, which I feel uncomfortable at this Covid pandemic. As Lyft service is not provided This dealership didn't provide a loaner car. Just a Lyft service, which I feel uncomfortable at this Covid pandemic. As Lyft service is not provided to come to pick up the car, I had to arrange pick up. Also, they didn't do car wash, either. This is not the service I expect from a luxury car's service. More

Great service. Very good employee such as Bryan. Very good job. Reliable and honest work. good job. Reliable and honest work. More

Service was prompt and professional. I was met immediately by a team member who informed my service advisor of my arrival. My service advisor (Adam T) kept me informed throughout the day of their immediately by a team member who informed my service advisor of my arrival. My service advisor (Adam T) kept me informed throughout the day of their findings and plan. My service advisor worked with my insurance company in getting my repair issue taken care of. Everything proceeded smoothly and efficiently More

Great service in a timely manner! They respond to questions with lighting speed! Highly recommend them!! questions with lighting speed! Highly recommend them!! More

House of Imports is a top class dealership. From the moment you get there you are taken care of by friendly service people right on time. The service rep works with you on your pricing to give you a bit moment you get there you are taken care of by friendly service people right on time. The service rep works with you on your pricing to give you a bit of a break and you get the quality and know how of trained mechanics. More

We have purchased 5 vehicles from this location and continue to get our cars serviced here. The customer service at the dealership service center is the best I have ever experienced and I have been to continue to get our cars serviced here. The customer service at the dealership service center is the best I have ever experienced and I have been to other ones. We live 35 miles away and still drive here just because we are always treated here well. I highly recommend this dealership and Mercedes ownership. Our car had issues, we used Roadside Assistance for tow free of charge and they called an Uber to take us to the dealership. Be sure to ask for Ryan A. / Andrew T. They are awesome and will take care of you! More

Been with House of imports for 15 years and 4 cars. Bill Chow really take care of all my service needs Chow really take care of all my service needs More

Want to thank you for being open during this trying time that put all of your employees at risk of being exposed to the Omicron Virus. I hope you all stay Safe! I took my car in for service and your staf that put all of your employees at risk of being exposed to the Omicron Virus. I hope you all stay Safe! I took my car in for service and your staff could not be more attentive to my car and me. More

I haven’t had any negative experiences except during my last visit. Car was returned in a very dirty condition last visit. Car was returned in a very dirty condition More