House of Imports - Service Center

This is a 8 times i bring this car back for services . No on seen to care due to the on going problem ......... Please take care of this correctly .... ( Every time more money Added ) No on seen to care due to the on going problem ......... Please take care of this correctly .... ( Every time more money Added ) Thanks More

Allen Halina made the first service of vehicle very easy, but initially, I had trouble with service dept. receptionists. Trying to contact a Service Consultant to set an appointment was very impersonal and but initially, I had trouble with service dept. receptionists. Trying to contact a Service Consultant to set an appointment was very impersonal and actually became difficult. More

Helpful, good service, clean place ,greeting when pulled in, less time waiting and offer loaner car .Overall it's a pleasant visited. in, less time waiting and offer loaner car .Overall it's a pleasant visited. More

Took my car to House of Imports for Service, the staff were all friendly, courteous and helpful. I was early for my appointment, instead of having me wait, they assigned a Service Consultant to assist me were all friendly, courteous and helpful. I was early for my appointment, instead of having me wait, they assigned a Service Consultant to assist me so I don't have to wait. Allan Halina, Service Consultant, explained what services will be performed for my car in detailed. Allan also kept me informed (called me quite a bit) while my car was being serviced, he was great! Thank You! More

Kris Sharma, Excellent and very professional service advisor. Very happy with the work on my S560. advisor. Very happy with the work on my S560. More

Great Service by my advisor Adam, he answered all my questions and took care of my service needs. 5 star service! questions and took care of my service needs. 5 star service! More

Good customer service grom AndrewBesides that, this place doesnt offer a loaner or shuttle. Disappointed about the dealer doesnt offer a loaner or shuttle. Disappointed about the dealer More

I have received the best service ever from Michael (service person). He is friendly, courteous, knowledgeable, and professional exceeding what one can expect. Thank you very much, Michael! (service person). He is friendly, courteous, knowledgeable, and professional exceeding what one can expect. Thank you very much, Michael! More

excellent service, Vincente, my service manager, was helpful and friendly. will come back again soon helpful and friendly. will come back again soon More

I brought my SUV for recall service. I ensured that it was clean before leaving it to Allison (service advisor at House of Imports Buena Park) and her technicians. I expected it to be re I ensured that it was clean before leaving it to Allison (service advisor at House of Imports Buena Park) and her technicians. I expected it to be returned it the same manner. I am rating the overall experience with heavy emphasis on Allison’s performance as a 3. I would still recommend the dealership/service department, because Allison may not necessarily reflect all of their employees. 1 star deducted for returning my car dirty. 1 star deducted for not leaving an email or text follow up on at least a weekly basis. I recommend emphasizing service experience and improving it, namely returning cars clean and at least weekly follow ups prn. More