House of Imports - Service Center

The appointment system they use makes it efficient to drop off car for service. Something similar to collect the car after service is complete would be preferred. Suspension of complimentary car wash as drop off car for service. Something similar to collect the car after service is complete would be preferred. Suspension of complimentary car wash as well as ongoing construction is a bit of a negative. Service advisor communicated well and met all my requests. More

First, they kidnip my vehicle for months. When call to check on the progress, I was told nothing has been done; next, they are not returning calls. They charge for work not required or autho When call to check on the progress, I was told nothing has been done; next, they are not returning calls. They charge for work not required or authorized, then lies about it in final billing. I know my Mercedes is very old, like me.. I requested 3 things: 1) charge the battery and 2) replace the ignition switch 3) if they could put the windows in the up position to protect the interior. Because that was the problem I needed them to repair.. I was already aware of other problems because the car has sat inactive a long while. I didn't authorize a complete inspection costing $600.oo. Taking advantage and abusing a woman almost 70 years old is not a nice or good business sense. Better yet, they put a lein on my car. Before, I could scrape up the money again. The last week of February, I notified him a date of the 16th. I could have the money on March 7th; I got the lien notice. So now I have no transportation. You wonder what happened to the money to pay in the first place.. I had to pay Uber, Lyft, and taxi services to and from everywhere for months. I told the service rep.. he was costing me the transportation cost, way over what I budget for. This should have taken 2 weeks at most, not months to return to me. My advice is that... if you don't have a new or pretty looking vehicle, don't go there. If you do expect to be treated like crap and have deep pockets, More

great, fast service. I didn't even have an appointment...Thanks you Kris Sharma always service my MBZ's at The House I didn't even have an appointment...Thanks you Kris Sharma always service my MBZ's at The House More

Quick and easy. The people here are great and very helpful. There are construction near by but the area still clean . The people here are great and very helpful. There are construction near by but the area still clean . More

I came for service. Great! Experience with the representative. I would recommend House of imports. Great! Experience with the representative. I would recommend House of imports. More

I came to House of imports for 10,000miles service. I don’t know any particular service advisor. The dealer picked any available advisor. Vicente Rodriguez Jr. provided me the full inspection. He was a I don’t know any particular service advisor. The dealer picked any available advisor. Vicente Rodriguez Jr. provided me the full inspection. He was attentive, communicative, and professional. Sending me a video was helpful, too. I highly recommend anyone who goes to House of Import, look for Vicente. More

Very great experience with this service rep! I would recommend and would definitely return in the future. I would recommend and would definitely return in the future. More

It is very nice to be there, and get very good service, thank you very much! thank you very much! More

Came in to do scheduled service. very easy to just go in and get out. excellent job done. very easy to just go in and get out. excellent job done. More

Good customer service! Pretty quick service. Good service advisors. Porters were friendly. Visiting was not bad. Pretty quick service. Good service advisors. Porters were friendly. Visiting was not bad. More