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House of Imports - Service Center

Buena Park, CA

4.7
474 Reviews

474 Reviews of House of Imports - Service Center

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July 04, 2022

Came in for 10k service. Was completed quickly in about an hour. Kris was friendly, courteous, and accurate in his time estimate. Would recommend. More

by Hamsta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris
Jul 06, 2022 -

House of Imports responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of House of Imports and we hope to be of service again in the future.

July 04, 2022

Dropping off my Mercedes was quick and pleasant with Adam, my service advisor. He wisked me off with a loner car and I was on my way in less than 20 minutes. More

by rkagawa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam
Jul 06, 2022 -

House of Imports responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

July 01, 2022

I love HOI. I trust Bryan and Jeff Chung! They're the best. They get the work done correctly, they are kind, and I appreciate their customer service. I honestly More

by CC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Hoffrichter, Jeff Chung
Jul 04, 2022 -

House of Imports responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

June 30, 2022

It’s always a pleasure working with Alison and her team. She’s friendly and informative. More

by Victor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alison
Jul 04, 2022 -

House of Imports responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 30, 2022

Got the GLE 450 today WOW AMAZING JOB , car suspension-ride it’s working amazing , for a while wasn’t adjusting to road conditions properly THANKS to Bill and his Mechanics they did an outsta More

by TRChris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill
Jul 02, 2022 -

House of Imports responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

June 28, 2022

House of Imports is the best place to take your Mercedes for service or if you want to buy a Mercedes House of Imports is the place to go!!! The Best Mercedes dealership in SoCal! More

by Ivan Monroy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Enciso
Jun 29, 2022 -

House of Imports responded

Hi Ivan, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 27, 2022

Great experience fast service staff Vicente and Felipe went the extra mile to make sure I left happy and vehicle at Mercedes standard best service I’ve had in comparison to other Mercedes dealer service More

by saulsegurajr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vicente and Felipe
Jun 29, 2022 -

House of Imports responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 27, 2022

Received an appointment very quickly and representative was very friendly. The waiting are was nice and clean. More

by rosetheteach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vicente
Jun 29, 2022 -

House of Imports responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 25, 2022

Brian was great and my GLE was ready for pickup sooner than I had expected. Also, since there wasn’t a loaner vehicle available I appreciate the Lyft option! Thank you More

by Donya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian H
Jun 28, 2022 -

House of Imports responded

Hi Donya, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 22, 2022

Customer for more than 22 years, Professional service and always satisfied, shoutout to Bill Chow! More

by MaxO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Chow
Jun 23, 2022 -

House of Imports responded

Hi Maxo, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at House of Imports. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

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