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House of Imports - Service Center

Buena Park, CA

4.8
470 Reviews

470 Reviews of House of Imports - Service Center

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June 30, 2022

Got the GLE 450 today WOW AMAZING JOB , car suspension-ride it’s working amazing , for a while wasn’t adjusting to road conditions properly THANKS to Bill and his Mechanics they did an outsta More

by TRChris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill
Jul 02, 2022 -

House of Imports responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

June 28, 2022

House of Imports is the best place to take your Mercedes for service or if you want to buy a Mercedes House of Imports is the place to go!!! The Best Mercedes dealership in SoCal! More

by Ivan Monroy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Enciso
Jun 29, 2022 -

House of Imports responded

Hi Ivan, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 27, 2022

Great experience fast service staff Vicente and Felipe went the extra mile to make sure I left happy and vehicle at Mercedes standard best service I’ve had in comparison to other Mercedes dealer service More

by saulsegurajr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vicente and Felipe
Jun 29, 2022 -

House of Imports responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 27, 2022

Received an appointment very quickly and representative was very friendly. The waiting are was nice and clean. More

by rosetheteach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vicente
Jun 29, 2022 -

House of Imports responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 25, 2022

Brian was great and my GLE was ready for pickup sooner than I had expected. Also, since there wasn’t a loaner vehicle available I appreciate the Lyft option! Thank you More

by Donya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian H
Jun 28, 2022 -

House of Imports responded

Hi Donya, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 22, 2022

Customer for more than 22 years, Professional service and always satisfied, shoutout to Bill Chow! More

by MaxO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Chow
Jun 23, 2022 -

House of Imports responded

Hi Maxo, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at House of Imports. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

June 21, 2022

They completed my service but weren't honest when asked if a part needed to be replaced, and this job, mind you wound up being 1k plus Dollars on the first of the month, also they didn't wash my car which More

by None Ya business
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan
Jun 22, 2022 -

House of Imports responded

Hi, we appreciate you taking the time to respond. The staff at House of Imports take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (714) 627-5553 to discuss what we can do to help.

June 20, 2022

I love talking my car to House of Imports. They are always ready and Allison spends time explaining what needs to be done. I feel that I receive personal service when I’m there. More

by Yvonne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison
Jun 22, 2022 -

House of Imports responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

June 16, 2022

Dealership is very nice I a plweased with Jim my service advisor he is awesome More

by Ssalon146
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim
Jun 17, 2022 -

House of Imports responded

Hi, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!

June 10, 2022

My maintenance tech (Allison) was excellent. Best service one might expect. Extremely helpful and knowledgeable. More

by alexsot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Encaso House if Imports.
Jun 12, 2022 -

House of Imports responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

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