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House of Imports - Service Center

Buena Park, CA

4.7
474 Reviews

474 Reviews of House of Imports - Service Center

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August 29, 2022

It took a while to wait, but Ms. Melissa was kind and helpful. It's always a good to keep the service area clean. More

by Yeon joo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa
Sep 03, 2022 -

House of Imports responded

Hello Yeon, we're happy you found our staff to be so supportive during your experience here at House of Imports. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 26, 2022

They were all very nice, friendly, experienced & efficient. We were very pleased with the turnaround time. Our service manager Bryan was great! He kept us posted throughout the repair process. We wi More

by Bradley P.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan & his assistant
Aug 30, 2022 -

House of Imports responded

Hi Bradley, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 24, 2022

Good service and nice tech people. I’m satisfied with the service they have done for me. More

by Linda988
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill
Aug 27, 2022 -

House of Imports responded

Hello, it means so much to us that you chose our dealership! Drive safe, and we'll see you on the road.

August 23, 2022

Very professional and always accommodating. Kris Shamar has always been extremely helpful with us. We are very pleased with your dealership. More

by ernielizmunozht
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Shamar
Aug 27, 2022 -

House of Imports responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at House of Imports. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

August 22, 2022

The dealership is undercontruction so it is a littler hard to rate this at this time. Service was great and was the car wash is back up I am sure it will be even better. More

by carlandalesia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allan Halina
Aug 27, 2022 -

House of Imports responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

August 22, 2022

Allison was very courteous and called me on time to retrieve my vehicle. The waiting area needs cold water and snacks for waiting customers like the Soutubay location I used to go to. More

by Debbie Kim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison
Aug 27, 2022 -

House of Imports responded

Hello Debbie, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

August 21, 2022

It was an excellent and very friendly experience I had at House of Import. I will definitely go back for my next one. More

by ckjung69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Aug 25, 2022 -

House of Imports responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

August 17, 2022

Highly appreciative that my service advisor, Melissa, was able to explain the steps needed to complete my required maintenance, demonstrating her thorough understanding and knowledge of Mercedes service proc More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa N.
Aug 20, 2022 -

House of Imports responded

Hi Paul, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

August 05, 2022

Excellent dealership in insuring that its customers are taken care of to the best of their ability and very helpful in taking care of its customers vehicles. More

by karenaray7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam
Aug 07, 2022 -

House of Imports responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 05, 2022

This was my first visit and I was impressed with good and timely service. The staff was courteous and helpful. More

by btorresgil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
adam
Aug 07, 2022 -

House of Imports responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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