House of Imports - Service Center

It’s has been 5 years since I received the service from the House Of Import, and Bill Chow (staff) who always solves car problems with a friendly and responsible attitude every time I visit. So I feel comf the House Of Import, and Bill Chow (staff) who always solves car problems with a friendly and responsible attitude every time I visit. So I feel comfortable and thank you to Bill Chow and House of Imports. More

Very poor service and communication. After making an appointment. Didn't get anything done .wasted time and money. After making an appointment. Didn't get anything done .wasted time and money. More

Made an appointment on 8/24/22 for diagnostic service for 2016 G-550. Didn't receive an update from the service advisor for 2 days. I called the service advisor and service manager on 8/26/22. car was just p 2016 G-550. Didn't receive an update from the service advisor for 2 days. I called the service advisor and service manager on 8/26/22. car was just parked untouched. I picked up the car on Saturday morning. It was waste of my time, Gas and money. More

The dealership has gone down over the last two years. The sales and service people are very nice. However, it is difficult to get a loaner car when having warrantee work done. They did pay for a lift bu The sales and service people are very nice. However, it is difficult to get a loaner car when having warrantee work done. They did pay for a lift but I went without a car for 2 days. They used to wash your car before returning it. My car was dirty when I picked it up than when I dropped it off. In fact, I had the car washed 3 days before I dropped it off and when I picked it up, covered in dirt. It was very dusty and dirty as though they left it in a dirt parking lot. I guess all the new construction, they have to safe where they can. Very sad. I don’t want to go to Fletcher Jones but I’ll need to reconsider my options. I probably won’t be going back after going there for 12 years More

It took a while to wait, but Ms. Melissa was kind and helpful. It's always a good to keep the service area clean. Melissa was kind and helpful. It's always a good to keep the service area clean. More

They were all very nice, friendly, experienced & efficient. We were very pleased with the turnaround time. Our service manager Bryan was great! He kept us posted throughout the repair process. We wi efficient. We were very pleased with the turnaround time. Our service manager Bryan was great! He kept us posted throughout the repair process. We will take our car back for the next vehicle service. Bradley P. More

Good service and nice tech people. I’m satisfied with the service they have done for me. I’m satisfied with the service they have done for me. More

Very professional and always accommodating. Kris Shamar has always been extremely helpful with us. We are very pleased with your dealership. Kris Shamar has always been extremely helpful with us. We are very pleased with your dealership. More

The dealership is undercontruction so it is a littler hard to rate this at this time. Service was great and was the car wash is back up I am sure it will be even better. hard to rate this at this time. Service was great and was the car wash is back up I am sure it will be even better. More

Allison was very courteous and called me on time to retrieve my vehicle. The waiting area needs cold water and snacks for waiting customers like the Soutubay location I used to go to. retrieve my vehicle. The waiting area needs cold water and snacks for waiting customers like the Soutubay location I used to go to. More