House of Imports - Service Center

Friendly honest service rep. Professional but would be great if they washed vehicle. I will continue to bring in car. Professional but would be great if they washed vehicle. I will continue to bring in car. More

Scheduled service via phone call because site keep freezing, but still was pretty easy. Jag, service advisor, was quick and efficient. A loaner car was available so I didn’t have to wait, I made a req freezing, but still was pretty easy. Jag, service advisor, was quick and efficient. A loaner car was available so I didn’t have to wait, I made a request when scheduling my appointment. Service was completed within a few hours and communication between myself and Jag was easy with the text option. More

It’s has been 5 years since I received the service from the House Of Import, and Bill Chow (staff) who always solves car problems with a friendly and responsible attitude every time I visit. So I feel comf the House Of Import, and Bill Chow (staff) who always solves car problems with a friendly and responsible attitude every time I visit. So I feel comfortable and thank you to Bill Chow and House of Imports. More

Very poor service and communication. After making an appointment. Didn't get anything done .wasted time and money. After making an appointment. Didn't get anything done .wasted time and money. More

Made an appointment on 8/24/22 for diagnostic service for 2016 G-550. Didn't receive an update from the service advisor for 2 days. I called the service advisor and service manager on 8/26/22. car was just p 2016 G-550. Didn't receive an update from the service advisor for 2 days. I called the service advisor and service manager on 8/26/22. car was just parked untouched. I picked up the car on Saturday morning. It was waste of my time, Gas and money. More

The dealership has gone down over the last two years. The sales and service people are very nice. However, it is difficult to get a loaner car when having warrantee work done. They did pay for a lift bu The sales and service people are very nice. However, it is difficult to get a loaner car when having warrantee work done. They did pay for a lift but I went without a car for 2 days. They used to wash your car before returning it. My car was dirty when I picked it up than when I dropped it off. In fact, I had the car washed 3 days before I dropped it off and when I picked it up, covered in dirt. It was very dusty and dirty as though they left it in a dirt parking lot. I guess all the new construction, they have to safe where they can. Very sad. I don’t want to go to Fletcher Jones but I’ll need to reconsider my options. I probably won’t be going back after going there for 12 years More

It took a while to wait, but Ms. Melissa was kind and helpful. It's always a good to keep the service area clean. Melissa was kind and helpful. It's always a good to keep the service area clean. More

They were all very nice, friendly, experienced & efficient. We were very pleased with the turnaround time. Our service manager Bryan was great! He kept us posted throughout the repair process. We wi efficient. We were very pleased with the turnaround time. Our service manager Bryan was great! He kept us posted throughout the repair process. We will take our car back for the next vehicle service. Bradley P. More

Good service and nice tech people. I’m satisfied with the service they have done for me. I’m satisfied with the service they have done for me. More

Very professional and always accommodating. Kris Shamar has always been extremely helpful with us. We are very pleased with your dealership. Kris Shamar has always been extremely helpful with us. We are very pleased with your dealership. More