House of Imports - Service Center

I have been a customer of the House of Imports service department since 1998. I have never had a problem. Reliable work at competitive prices. Ryan Anderson and Bill Chow are always very helpful. department since 1998. I have never had a problem. Reliable work at competitive prices. Ryan Anderson and Bill Chow are always very helpful. More

Buena Park Mercedes has been the best service we have received since owning a Mercedes. I think the difference was our Service Rep Kris. He was great. I would go back to him and purchase my next Mercedes received since owning a Mercedes. I think the difference was our Service Rep Kris. He was great. I would go back to him and purchase my next Mercedes through Buena Park. More

Service was fast and courteous And a couple of service consultants have a long term relationship with my whole family and I felt really comfortable in discussing service options. consultants have a long term relationship with my whole family and I felt really comfortable in discussing service options. More

Came into service center due to having issues with apple car play; and Bluetooth system. There were no loaners available until 2 day, and when I received my car back there were no complimentary car wash tha car play; and Bluetooth system. There were no loaners available until 2 day, and when I received my car back there were no complimentary car wash that’s usually provided. Customer service could’ve been better. More

Friendly honest service rep. Professional but would be great if they washed vehicle. I will continue to bring in car. Professional but would be great if they washed vehicle. I will continue to bring in car. More

Scheduled service via phone call because site keep freezing, but still was pretty easy. Jag, service advisor, was quick and efficient. A loaner car was available so I didn’t have to wait, I made a req freezing, but still was pretty easy. Jag, service advisor, was quick and efficient. A loaner car was available so I didn’t have to wait, I made a request when scheduling my appointment. Service was completed within a few hours and communication between myself and Jag was easy with the text option. More

It’s has been 5 years since I received the service from the House Of Import, and Bill Chow (staff) who always solves car problems with a friendly and responsible attitude every time I visit. So I feel comf the House Of Import, and Bill Chow (staff) who always solves car problems with a friendly and responsible attitude every time I visit. So I feel comfortable and thank you to Bill Chow and House of Imports. More

Very poor service and communication. After making an appointment. Didn't get anything done .wasted time and money. After making an appointment. Didn't get anything done .wasted time and money. More

Made an appointment on 8/24/22 for diagnostic service for 2016 G-550. Didn't receive an update from the service advisor for 2 days. I called the service advisor and service manager on 8/26/22. car was just p 2016 G-550. Didn't receive an update from the service advisor for 2 days. I called the service advisor and service manager on 8/26/22. car was just parked untouched. I picked up the car on Saturday morning. It was waste of my time, Gas and money. More

The dealership has gone down over the last two years. The sales and service people are very nice. However, it is difficult to get a loaner car when having warrantee work done. They did pay for a lift bu The sales and service people are very nice. However, it is difficult to get a loaner car when having warrantee work done. They did pay for a lift but I went without a car for 2 days. They used to wash your car before returning it. My car was dirty when I picked it up than when I dropped it off. In fact, I had the car washed 3 days before I dropped it off and when I picked it up, covered in dirt. It was very dusty and dirty as though they left it in a dirt parking lot. I guess all the new construction, they have to safe where they can. Very sad. I don’t want to go to Fletcher Jones but I’ll need to reconsider my options. I probably won’t be going back after going there for 12 years More