House of Imports - Service Center

Excellent Service - Quality of service was excellent - Communication between service department was excellent - Service advisor worked with me to ensure I had transportation while my vehicle was being ser Communication between service department was excellent - Service advisor worked with me to ensure I had transportation while my vehicle was being serviced - Service advisor advised me of all vehicle matters and what to expect for next visit More

Adam did an excellent job. He was caring and knowledgeable of my account. He made sure that my vehicle was taken care in record time He was caring and knowledgeable of my account. He made sure that my vehicle was taken care in record time More

I am very satisfied with the work of the company's employees, especially Mr Bill Zhou. employees, especially Mr Bill Zhou. More

I have been a customer of Buena Park Mercedes service dept. since 1999. I have never had s problem.I think the difference was my service consultant Adam was very helpful. dept. since 1999. I have never had s problem.I think the difference was my service consultant Adam was very helpful. More

I have been a customer of the House of Imports service department since 1998. I have never had a problem. Reliable work at competitive prices. Ryan Anderson and Bill Chow are always very helpful. department since 1998. I have never had a problem. Reliable work at competitive prices. Ryan Anderson and Bill Chow are always very helpful. More

Buena Park Mercedes has been the best service we have received since owning a Mercedes. I think the difference was our Service Rep Kris. He was great. I would go back to him and purchase my next Mercedes received since owning a Mercedes. I think the difference was our Service Rep Kris. He was great. I would go back to him and purchase my next Mercedes through Buena Park. More

Service was fast and courteous And a couple of service consultants have a long term relationship with my whole family and I felt really comfortable in discussing service options. consultants have a long term relationship with my whole family and I felt really comfortable in discussing service options. More

Came into service center due to having issues with apple car play; and Bluetooth system. There were no loaners available until 2 day, and when I received my car back there were no complimentary car wash tha car play; and Bluetooth system. There were no loaners available until 2 day, and when I received my car back there were no complimentary car wash that’s usually provided. Customer service could’ve been better. More

Friendly honest service rep. Professional but would be great if they washed vehicle. I will continue to bring in car. Professional but would be great if they washed vehicle. I will continue to bring in car. More

Scheduled service via phone call because site keep freezing, but still was pretty easy. Jag, service advisor, was quick and efficient. A loaner car was available so I didn’t have to wait, I made a req freezing, but still was pretty easy. Jag, service advisor, was quick and efficient. A loaner car was available so I didn’t have to wait, I made a request when scheduling my appointment. Service was completed within a few hours and communication between myself and Jag was easy with the text option. More