Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

House of Imports - Service Center

Buena Park, CA

4.8
467 Reviews

467 Reviews of House of Imports - Service Center

Sort by
May 15, 2024

The dealership did not meet my expectation of customer centered service. They returned my car with a quarter tank less than when I dropped it off for service and when I got in the car, it smelled like foo More

by cervantesalberto26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
Report | Print
May 16, 2024 -

House of Imports responded

Hi, we are deeply disappointed by your experience at House of Imports. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (714) 627-5553 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

May 11, 2024

It was hard to receive accurate information and cost of the repairs needed. I felt I was being discouraged from doing business at 1st. I walked away without an accurate bill for my repairs. The nonchalant More

by kirkwol56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sabrina
Report | Print
May 14, 2024 -

House of Imports responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (714) 627-5553 to discuss what we can do to help.

May 01, 2024

Great service. Polite and efficient service advisors. Prompt service. Car was delivered washed and cleaned. Olivia More

by ovalibby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Velasquez
Report | Print
May 03, 2024 -

House of Imports responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

April 28, 2024

I am very satisfied with my service agent, Sabrina Matus. Awesome work. Had wonderful experience with all the staff. More

by emilyteves
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabrina Matus
Report | Print
Apr 30, 2024 -

House of Imports responded

Hi Emilyteves, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 25, 2024

Great service. Professional work. And washed car after service. Very satisfied with my service check there. Thank you. More

by Clin207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew T.
Report | Print
Apr 28, 2024 -

House of Imports responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 03, 2024

Expeditios service and the facilities are nice and clean and good selection of vehicles keep up the good work More

by juanlopezug42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison
Report | Print
Mar 07, 2024 -

House of Imports responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

March 02, 2024

Always have the time slot available for me to bring my car for service same day when I need it. I give 5star to this place. More

by bijal79_in
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabrina
Report | Print
Mar 05, 2024 -

House of Imports responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

February 29, 2024

I had to service my vehicle. They did a great job and fast. I'm happy with the service provided. More

by Unitedsemi09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daisy Pacheco
Report | Print
Mar 05, 2024 -

House of Imports responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 19, 2024

Arrived at the dealer early before they open at 0700 am and somebody was already there to help us. Happy and satisfied with the service More

by cb_elpa913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know his name and my service advisor is Dominique
Report | Print
Feb 23, 2024 -

House of Imports responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at House of Imports. If you ever need help, just give us a call. Happy motoring!

February 16, 2024

I have been in this dealership for the services of my car for years and very happy with the service they provide. Definitely I will come back here. More

by newen9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Report | Print
Feb 23, 2024 -

House of Imports responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

1
2
3
4
...
47