House of Imports - Service Center

Best customer service from Dominic. She's really helpful and knows customers needs. That's She's really helpful and knows customers needs. That's More

Came in to check on my dead radio/lcd screen on my 2014 GL450. Paid $280 for full diagnostic which took 2 days so had to leave my vehicle there. Was told that my Command Center unit is faulty and would cos GL450. Paid $280 for full diagnostic which took 2 days so had to leave my vehicle there. Was told that my Command Center unit is faulty and would cost almost $5700 to have it replaced. And even if the unit is replaced, they said they can't guarantee that the LCD screen would work and could cost even more to replace that. $5.7k is probably 1/2 of what the car is worth so makes no sense for me to have it done just for some music. I saw some used unit on eBay for $300-400 but need to have it reprogram by the dealer due to the Anti-Theft Protection on these things. Called them and ask how much they'd charge to reprogram and they said they won't do it if the part didn't come from them. I don't expect cheap services on a Benz but unless you're willing to give this dealer an arm and a leg, you're left in the cold. The service rep was nice but that didn't really resolve my issue. More

My service has always been good there. When there have been a bit of concerns they have made it Great right away. When there have been a bit of concerns they have made it Great right away. More

Exceptional service and my advisor Brian Hoffrichter (sp? ) very professional and knowledgeable - was a pleasant experience and all staff are very friendly and helpful. ) very professional and knowledgeable - was a pleasant experience and all staff are very friendly and helpful. More

i am going to this dealership for last 22 years. i never had any problems.it is the best.thank you jag.. i never had any problems.it is the best.thank you jag.. More

service representative Melissa was so kind and accurate. And service for wash is always good. And service for wash is always good. More

Melissa Nguyen was very helpful. She made sure to get my car serviced in a timely manner and answered all of the questions I had. Thank you for the amazing service. She made sure to get my car serviced in a timely manner and answered all of the questions I had. Thank you for the amazing service. More

Very kind and great service! Im a lot satisfied and appreciate the service. Thank you! Im a lot satisfied and appreciate the service. Thank you! More

Dominique is a great customer service Rep and the work is always done in a timely manner always done in a timely manner More