House of Imports - Service Center

Great service! Bill took care of everything. I sat in the waiting area, had coffee and a snack. Bill let me know when the service and car wash was completed. Ev Bill took care of everything. I sat in the waiting area, had coffee and a snack. Bill let me know when the service and car wash was completed. Everything was great, I even had a video of my tires and brakes, they looked like new! More

Melissa was very nice and friendly. I would like to go again. i was very satisfied. I would like to go again. i was very satisfied. More

Nice customer service and nice ficility. It was enjoyable to be here every time. Would like to recommend friends here. It was enjoyable to be here every time. Would like to recommend friends here. More

Our service agent was Allison Enciso and her communication and effort on our part was exceptional as well as informative. Allison stays on top of our service issues and never fails to provide us communication and effort on our part was exceptional as well as informative. Allison stays on top of our service issues and never fails to provide us with alternatives as well as keeping us up o date on our service warranty. More

Kris is Very detail, friendly him,thanks! ! Also My car is clean I'm happy ~~~ ! Also My car is clean I'm happy ~~~ More

Sam Huang sales team and my service rep Sabrina are all excellent, I am very happy with House of imports excellent, I am very happy with House of imports More

Best customer service from Dominic. She's really helpful and knows customers needs. That's She's really helpful and knows customers needs. That's More

Came in to check on my dead radio/lcd screen on my 2014 GL450. Paid $280 for full diagnostic which took 2 days so had to leave my vehicle there. Was told that my Command Center unit is faulty and would cos GL450. Paid $280 for full diagnostic which took 2 days so had to leave my vehicle there. Was told that my Command Center unit is faulty and would cost almost $5700 to have it replaced. And even if the unit is replaced, they said they can't guarantee that the LCD screen would work and could cost even more to replace that. $5.7k is probably 1/2 of what the car is worth so makes no sense for me to have it done just for some music. I saw some used unit on eBay for $300-400 but need to have it reprogram by the dealer due to the Anti-Theft Protection on these things. Called them and ask how much they'd charge to reprogram and they said they won't do it if the part didn't come from them. I don't expect cheap services on a Benz but unless you're willing to give this dealer an arm and a leg, you're left in the cold. The service rep was nice but that didn't really resolve my issue. More

My service has always been good there. When there have been a bit of concerns they have made it Great right away. When there have been a bit of concerns they have made it Great right away. More

Exceptional service and my advisor Brian Hoffrichter (sp? ) very professional and knowledgeable - was a pleasant experience and all staff are very friendly and helpful. ) very professional and knowledgeable - was a pleasant experience and all staff are very friendly and helpful. More