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House of Imports - Service Center

Buena Park, CA

4.8
465 Reviews

465 Reviews of House of Imports - Service Center

Sort by
July 21, 2023

I have purchased my car at South Bay Dealership and changed service to House of Imports for convenience. The service advisor, Luis Cardenas was very courteous. More

by soojunglee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Cardenas
Report | Print
Jul 26, 2023 -

House of Imports responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 18, 2023

The service advisor was very honest and professional. He only recommend what was needed and in detail why it was needed or not . More

by stran2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Chow
Report | Print
Jul 30, 2023 -

House of Imports responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

July 16, 2023

Worked with Luis Cardenas. He was very helpful and kind. Did not try to sell me something extra. Highly recommend coming here for service. More

by cam532
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Cardenas
Report | Print
Jul 20, 2023 -

House of Imports responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of House of Imports and we hope to be of service again in the future.

July 14, 2023

Good system, setup and service; however, not the best. Still skme room for improving the communication for waiting guests. More

by Cskiyohara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabrina
Report | Print
Jul 18, 2023 -

House of Imports responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 12, 2023

This was my first service at House of Imports, my service advisor Bill Chow was knowledgeable and helpful. The service required 3+ hours, so he arranged to have a loaner for me to pick up my car the followin More

by Cyberslug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Chow
Report | Print
Jul 17, 2023 -

House of Imports responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

July 08, 2023

The online service scheduler is very convenient and loaner car is available. The service consultants are knowledgeable and showing care of your car. More

by Michelle Hong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Sharma
Report | Print
Jul 11, 2023 -

House of Imports responded

Hi Michelle, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 08, 2023

I’ve been bringing my GLK to the House of Imports since purchasing it here in 2014. I am always pleased , and my GLK is smiling. Thank you!! More

by twiggy552000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Chow
Report | Print
Jul 11, 2023 -

House of Imports responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 06, 2023

Services was good. Person(Andrew)was very kind and explain to me about the service . More

by sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
Jul 07, 2023 -

House of Imports responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

July 02, 2023

The service advisor Kris Sharma was very courteous and professional! He listened to my concerns and resolved them. Thank you Kris! More

by Cynthia
Recommend Dealer
Yes
Employees Worked With
Kris Sharma
Report | Print
Jul 05, 2023 -

House of Imports responded

Hello Cynthia, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

June 30, 2023

Got GLE63s in for recall service as well as a radio issue and temp sensor issues... Ryan and Allison were awesome as usual! Got the car in, loaner taken care of, and then Bam! done! Thanks to the great team More

by medistudt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Anderson, Allison Enciso
Report | Print
Jul 04, 2023 -

House of Imports responded

Hi, we're happy to hear you had such a positive experience with our team! If you need more help, our team is available to talk -- safe travels!

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