House of Imports - Service Center

The sales department provides whatever you need for purchasing a new car. The service department is not. They don’t answer your calls and they don’t reply your massages. purchasing a new car. The service department is not. They don’t answer your calls and they don’t reply your massages. More

Nick Salama and Jason (Financial Advisor) were excellent and outstanding customer service. I am treated well fairly. Fast service especially with my paperwork processing. Every paperwork I sign is care and outstanding customer service. I am treated well fairly. Fast service especially with my paperwork processing. Every paperwork I sign is carefully and properly explained to me in details. Nick Salama is a great asset to Mercedes Benz Company, he is a great motivator to win the heart of a car buyer, very detailed and explain everything upfront and easy to deal with. To Nick, keep up the outstanding performance And good work, and I will not hesitate to get my next car from him again. From a very satisfied customer: ROWENA B More

Initial interaction with a team member was very quick and my car’s problems were properly diagnosed. However, there were no refreshments in the waiting area - water or coffee. my car’s problems were properly diagnosed. However, there were no refreshments in the waiting area - water or coffee. More

The best customer service , straight to the point regarding condition of your car👍like it regarding condition of your car👍like it More

They are very kind. Jung wha is a great helper. I am very satisfied with this regular inspection. Thanks everyone. Jung wha is a great helper. I am very satisfied with this regular inspection. Thanks everyone. More

Very nice service and speedy response. It's really an acurate and clear for all of steps. It's really an acurate and clear for all of steps. More

Andrew is the best ! He is awesome a Filipino service guy ! He update me and he charge my car . He is awesome a Filipino service guy ! He update me and he charge my car . More

Always pleasant to work with. Adam was great and very helpful. My car is working great. Adam was great and very helpful. My car is working great. More

It seems services advisor show no interest to have my business due to the age of my ML 350 2013 . Asked to quote my 4 tires and repair the compartment . Provide no qoute. Beside , dealer provide no business due to the age of my ML 350 2013 . Asked to quote my 4 tires and repair the compartment . Provide no qoute. Beside , dealer provide no transportation if I leave my car for services. I talked to service manager ( Brian ) but can’t resolve my concern . More

House of Imports, Buena Park A message that showed all four tires on my GLB 250 read: Please CORRECT TIRE PRESSURE. I thought how it could be possible that all four tires' pressure needed to be correcte four tires on my GLB 250 read: Please CORRECT TIRE PRESSURE. I thought how it could be possible that all four tires' pressure needed to be corrected. All tires were inspected, and only a reset was required. The service advisor communicated with me during the servicing of my vehicle. Great customer service. More