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House of Imports
Buena Park, CA
952 Reviews
House of Imports is the best place for new Mercedes-Benz vehicles and pre-owned cars in Orange County. Our expansive showroom features an extensive inventory of new Mercedes-Benz vehicles, as well as having a large selection of pre-owned cars, trucks, and SUVs for sale. And if you can't find that perfect new or pre-owned Mercedes-Benz, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Buena Park, on Auto Center Drive just off of the 5.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 952 reviews
August 27, 2026
Khris Sharma with Service Department is great Service Advisor and extremely helpful; I would highly recommend requesting him for all your MB Service Needs. Advisor and extremely helpful; I would highly recommend requesting him for all your MB Service Needs. More
by Mitulbpatel1976
Employees Worked With
Khris Sharma
August 17, 2026
House of Imports has always provided an excellent experience with their Mercedes-Benz service department. Everyone is friendly, professional, and genuinely helpful. Anytime I have a question, they ar experience with their Mercedes-Benz service department. Everyone is friendly, professional, and genuinely helpful. Anytime I have a question, they are happy to take the time to explain everything and make sure I understand. Service is always fast, easy, and convenient, and I really appreciate how smoothly everything is handled from start to finish. I always feel confident bringing my Mercedes here and highly recommend their service department! More
by ivonnegodinez
Employees Worked With
Andrew
August 07, 2026
I went in to get an oil change. The service representative was Sabrina M. She didn’t smile or greet me. It was barely 8:45 am and it already looked like she was having a bad day. Th The service representative was Sabrina M. She didn’t smile or greet me. It was barely 8:45 am and it already looked like she was having a bad day. There was an issue with my “free oil change”, and she was unfortunately unable to be professional and talk to me. She was rude and disrespectful. I had asked to speak to her supervisor and the supervisor was conveniently out. I stepped out to make a call to get a better idea of the situation. Upon my return she was sitting there in the dirty make shift office with her co workers talking unkindly about me and my situation. I stood there and told her she was rude, she just smirked and laughed. I asked again for a supervisor and there was no supervisor on the premises. I got in my car, I called Fletcher Jones in New Port told them my situation at Buena Park and they gave me an amazing deal and welcomed me as a loyal customer. Don’t go to Buena Park. It’s dirty and everyone is unprofessional, disrespectful and rude!!! More
by Nessa330
Employees Worked With
Sabrina M
August 03, 2026
Jane Kim did a great job explaining the services my car needed and what had to be done. She also processed my loaner car quickly and efficiently. I really appreciate her excellent customer service needed and what had to be done. She also processed my loaner car quickly and efficiently. I really appreciate her excellent customer service More
by hwanginmi7
Employees Worked With
Jane Kim
July 29, 2026
Our salesman James was awesome from the start. Kept in constant contact and worked the deal smoothly. We arr definitely happy with him and our purchase. Will definitely recommend James when some Kept in constant contact and worked the deal smoothly. We arr definitely happy with him and our purchase. Will definitely recommend James when someone asks about buying a vehicle More
by Rporras1970
Employees Worked With
JAMES JOO
July 15, 2026
Service advisor AH reached out to me to inspect and check issue from the initial Service A performed on June 15. Once I arrived to House Of Imports, I was informed a new survey was emailed to me and that I n issue from the initial Service A performed on June 15. Once I arrived to House Of Imports, I was informed a new survey was emailed to me and that I need to change my original rating from 2-Stars to 5-Stars before they would start any services. I told him I am uncomfortable rating any service prior to the job being done and that I would give a rating after the maintenance was completed. He then stated that this is coming from the “manager”, so I told him I’ll take my car elsewhere because I will not rate a service before hand. After that back and forth, service advisor AH, said they would take of my vehicle. Later that evening, service advisor AH called to inform me that my vehicle had a cracked hose, then proceeded to say they will fix it as soon as I change my survey review. I said I thought we had an understanding before I dropped off my car and left the premises, so now you’re extorting me? He replied that I was extorting him by not changing the 2-stars to 5-stars. I then replied that we have reached an impasse and I will pick up my vehicle in the morning. He did call back about 20 minutes later to say they would fix my vehicle, but due to his previous stance, I lost all trust that any maintenance performed would be of quality standards. And if matters weren’t bad enough, I discovered I was given a falsified diagnostic from the service inspection. I immediately took my vehicle to get serviced elsewhere. My vehicle was fixed within 30 minutes! The mechanic also told me that I didn’t have a cracked hose as stated by AH, that only the clamp was loose. Service Advisor AH severely inconvenienced me for 2 days by using false inspection findings then holding my vehicle hostage in the attempt to coax a change of my initial rating. I am thoroughly appalled and disappointed that an authorized Mercedes-Benz dealership would utilize such bullying and extortion type tactics just to secure a 5-Star survey rating. More
by yu1tme
Employees Worked With
Allan Halina
