House Ford Chrysler Dodge Jeep Ram
Red Wing, MN
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I really want to say a big Thank You to David Turek and Justin Burke and team 🙂 at House Ford in Red Wing. Y’all were so helpful, knowledgeable and kind. I now have beautiful new (to me) truck!!!! Thank Justin Burke and team 🙂 at House Ford in Red Wing. Y’all were so helpful, knowledgeable and kind. I now have beautiful new (to me) truck!!!! Thank y’all so much!!! ❤️💜❤️ More
Took a truck in at 9 a. m. for oil change and to check tire and to seal leaking tires. Check for truck sticking in reverse. Told them they could keep it all day. They did m. for oil change and to check tire and to seal leaking tires. Check for truck sticking in reverse. Told them they could keep it all day. They did not get to the oil change until after 3:00. When I called I was told they would not have it ready that day. Turns out another customer got put in front of me even after I had made the appointment a week previously. Then they tried to tell me there was nothing wrong with the tires even after I had told them they were down 20 lbs. of pressure after a couple of months of winter storage. I got excuses and hollow apologies from the service manager who caused the scheduling problem. This is the second time I have had trouble with House Ford in Red Wing. Fool me once, shame on you. Fool me twice, shame on me! I need to add that they will tape your phone conversation with the service manager to put the blame on you and/or exonerate the service manager. Update: I got home and had time to review the bill. I was billed over $160 for them guessing at a diagnosis of the driveability issues with the truck. They didn't even suggest a fix or a part nor did they measure brake pads or do a voltmeter test on the brake switch etc. Do not use the service here unless you want to pay for the hot air spewed by the management and the time wasted for personnel to check their facebook pages and bill you for diagnoses that weren't done. More
Justin Burke, Jacob Foster, and Flip were tremendous! I found the car I wanted online and worked with them over the phone and email to get the deal done. Justin and Jacob went above and beyond to send spec found the car I wanted online and worked with them over the phone and email to get the deal done. Justin and Jacob went above and beyond to send specific pictures of the car, contact Ford on my behalf about a few questions I had, and organize my transportation for the trip! Flip in finance also played a key role in making sure the terms of the deal were laid out before I made the trip, and negotiated rates better than my preapproval. John picked me up at the airport and drove me for an hour out to Red Wing. He was a great conversation piece and gave me an awesome history lesson on the dealership and the area as a whole. Jacob met me at the door and answer EVERY question I had about the vehicle and took me on a dope test drive. Justin popped in (on his day off) to shake my hand and thank me in person... 10/10 great experience! I'll be headed back to Red Wing, MN for my next Ford. More
If I could give them less than one star I would. Had an alternator replaced. Ford factory alternator referb because they do not make new any more - but it was still a Ford product - It went BAD - IN LESS alternator replaced. Ford factory alternator referb because they do not make new any more - but it was still a Ford product - It went BAD - IN LESS THAN A WEEK. Not only did it lock up and was so hot to the touch you could not touch it. The garbage alternator House put in also fried out my Cluster (and who knows what else because the vehicle wont even start). House Ford refuses to go good on it. They want ME to pay for the damages their product caused. Justin the service advisor, Dwight the service advisor manager and even Jessica the GM all told me straight out that they would not pay for the additional damage the alternator caused to my vehicle. DO NOT go there. Don't buy vehicles there, Don't get your service work done there. If they mess something up or their parts are defective they refuse to go good on it and make things right. More
Great and quick service Not feeling pressured and rather feeling in charge of the sale made the process more comfortable. They were quick to get things in order, using their Not feeling pressured and rather feeling in charge of the sale made the process more comfortable. They were quick to get things in order, using their resources to ensure I was getting the best deal possible! More
Awesome I wanted a certain color, they found it, acquired it, and did everything to get it here, also helped with getting seatback TVs installed, Thanks 😎 I wanted a certain color, they found it, acquired it, and did everything to get it here, also helped with getting seatback TVs installed, Thanks 😎 More
Very pleasant, not rushed or pressured. Everyone at the dealership was very knowledgeable and very helpful in answering questions. There was no pressure into buying things we did not want. Everyone at the dealership was very knowledgeable and very helpful in answering questions. There was no pressure into buying things we did not want. The salesman took the time to go over everything in a clear and concise manner. Encouraged us to come back if we had any questions. More
Amazing!! This dealership is absolutely amazing!! The layout of the showroom is very nice, the selection of vehicles is vast and seems to be growing! To top it This dealership is absolutely amazing!! The layout of the showroom is very nice, the selection of vehicles is vast and seems to be growing! To top it off they were more than knowledgeable about the vehicle, the sales man showed me everything and he me walked through the entire thing including the tops and electronics!! More