Hoselton Auto Mall | Page 8

Lack of Integrity Approximately 12 months ago I purchased a 2009 Cadillac CTS from Hoselton. I commute from Chicago every other week and simply needed a reliable used Approximately 12 months ago I purchased a 2009 Cadillac CTS from Hoselton. I commute from Chicago every other week and simply needed a reliable used vehicle to travel back and forth to my work location in Bloomfield. I had only driven the vehicle 4,000 miles when the following issues developed. 1. The driver’s side door handle would not operate, 2. the check engine light was coming on / off intermittently, 3. the ABS / all-wheel drive / traction control service light was on. Additionally, I requested an oil change and tire rotation. I had to sign an agreement to charge $480 for diagnostics, which would go towards the repair in the event I elected to repair the vehicle. Two hours after dropping the vehicle off at the dealership the problems had been diagnosed and I was quoted $1,680 to repair the vehicle. I agreed to the repair and the cost. However, after picking up the vehicle and evaluating to specific charges, I began to question the service and the charges. Here are the facts... 1. A single service tech worked on the vehicle 2. From the drop off time to the call to me communicating the service was done was 8hrs 45min. I was charged 8.3 hours in labor, or $1,100. Therefore, the service tech did not take a break the entire day! 3. I was charged 3.5hrs in labor to change the microswitch in the driver’s side front door. There are three screws that hold on the door panel that grants access to the handle and switch. The total charge to repair the door was approximately $600! 4. The mass air flow sensor, which is easily accessible and held on by two bolts took 1.5hrs of labor. Additionally, I can buy the sensor for $60 directly from GM, yet I was charged $146 for the sensor or 143% more than the direct purchase cost. 5. A front wheel bearing had gone bad, causing the ABS / Traction Control / All-Wheel Drive service lights to come on. Approximately $200 for a new bearing and 2.6hrs in labor. 6. I was changed approximately $100 for the oil change and tire rotation. My conclusion is this...I was grossly overcharged for the repairs. I sought out the sales manager who connected me to Drew Hoselton who ultimately had the service manager, Wayne, contact me to let me know I was charged flat rates and that the dealership was unwilling to make any concessions. Hoselton's mission statement claims they are a fair and ethical company with integrity as one of the key pillars in their core values. I bought a car from Hoselton in good faith...yes, a USED car. After driving the vehicle only 4,000 miles, I thought it best to take the vehicle back to the dealership from where it was purchased, as I believed doing so maximized the PROBABILITY of fair treatment. Instead, the dealership has elected to hide behind the "non-published" flat rate labor guide and charge me for virtually EVERY SINGLE second that the car was in their possession while marking up the parts 150%. I'm only a single customer and my decision to never return will not damage their business. However, with today's means of communicating (blogs, social media, Yelp, etc...) these practices will eventually catch up with Hoselton and I will play my part in sharing my experience. More

11 days and 6 people it took to purchase a truck. First test drive, nice black truck but wanted silver, they found one at another dealer and sent it to Hoselton. I left work to test drive it and it was wr test drive, nice black truck but wanted silver, they found one at another dealer and sent it to Hoselton. I left work to test drive it and it was wrong truck and it was white. searching again and found another one but that dealer wouldn't deal with Hoselton. They tried to sell me another truck but the price was much higher so I agreed to buy the original black truck that I test drove. They couldn't find it anywhere. At this point I pretty much gave up. They called and offered me a 2019 with more amenities but it was going to be more money. I said no deal then they called the next day and agreed to the deal I had originally made. In all of the BS the one thing I insisted on was a bed liner. Of course that was overlooked and I never received one. They did however offer to add one for and extra $790 over the course of the loan. No Thank you. My wife and I went to get the truck and we had to sign a damage disclosure because when they brought it to the front lot they had ran into something and had to fix it. I have left a lot of back and forth details out of this review because it is exhausting. This is my 3rd bad experience with them. The other 2 experiences were years ago so I thought I would give them another chance. Never again. This was the worst vehicle buying experience ever. More

Great dealership! I walked in six months ago with my mother and her old clunker of a car and a fairly tight budget. I was greeted by Connor the sales manager who assured us he could help after hearing w mother and her old clunker of a car and a fairly tight budget. I was greeted by Connor the sales manager who assured us he could help after hearing what we had to work with. He referred us to Brian Shepardson on the sales staff who within a few hours had my mother ready to drive out in her new leased 2020 Toyota corolla that totally suits her lifestyle and budget. She loves the car. What stood out the most was these two gentlemen’s commitment to our satisfaction and pride in their product. I returned last week and purchased a leftover 2019 tundra 4 x 4 long bed! Once again I worked with Connor and Brian and couldn’t be happier with my purchase. I shopped other major dealerships in the process and Hazleton Was hands-down the best!! Thanks again! Adrian Seay More

Satisfactorily concluded a purchased 2020 Nissan Altima I just purchased a 2020 Nissan Altima and am greatly pleased with the car as well as with the sales man. The negotiations went remarkably smoothly. I just purchased a 2020 Nissan Altima and am greatly pleased with the car as well as with the sales man. The negotiations went remarkably smoothly. I compliment the sales man for his patience and closing the deal with mutual satisfaction. I would certainly continue using Hoselton in the future after developing a mutual relationship with management. More

Outstanding Customer Focus James Crowell made the buying experience a pleasure. He was extremely customer focused. Finance contact Joe DiGuardi added to that wonderful experie James Crowell made the buying experience a pleasure. He was extremely customer focused. Finance contact Joe DiGuardi added to that wonderful experience. Because of them, we will be back in the future when we need a vehicle. More