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Hoselton Auto Mall

East Rochester, NY

4.7
196 Reviews

909 Fairport Road

East Rochester, NY

14445

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Showing 196 reviews

August 28, 2020

Terrible dealer, sales advertised that “disappear” when you get there. Service department that left me stranded and had to wait a month for a simple brake repair and refused to help. Just said “we’re busy” More

by Jmrw61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Christie Russo
August 15, 2020

Only one The only dealer I deal with. Dave Lempert treats us like family every time we buy a car from Hoselton. This must be our 10th car. Bought our second More

by cphillips
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Lempert
March 04, 2020

Lack of Integrity Approximately 12 months ago I purchased a 2009 Cadillac CTS from Hoselton. I commute from Chicago every other week and simply needed a reliable used More

by djenner25
Customer Service
Price
Recommend Dealer
No
Employees Worked With
David Rogers, Drew Hoselton, Wayne (Service Manager)
Mar 05, 2020 -

Hoselton Auto Mall responded

Thank you for your feedback on your recent Chevrolet Service Experience. We are sorry to hear about the concerns that arose with your vehicle and any frustration or inconvenience that may have caused to you. Our technicians, like the majority of dealership technicians, work on the flat rate job estimating system. This allows us to keep consistent pricing for like repairs regardless of how efficient various technicians are. We are pleased to be able to offer our customers genuine GM parts installed by certified GM technicians at a rate that is competitive in our marketplace. We stand firmly behind the core values that our organization has thrived on for over 100 years and will continue to offer our customers the peace of mind of GM certified service at fair prices well into the future.

February 27, 2020

11 days and 6 people it took to purchase a truck. First test drive, nice black truck but wanted silver, they found one at another dealer and sent it to Hoselton. I left work to test drive it and it was wr More

by Mike B
Recommend Dealer
No
Employees Worked With
Todd,Joe,Matthew,Justin,John,Mike
Feb 27, 2020 -

Hoselton Auto Mall responded

Hi Mike and thank you for sharing your feedback about your recent purchase experience. We take customer satisfaction very seriously and are sorry to hear that your experience was less than satisfactory. We make every attempt to source the exact vehicle a customer is searching for but unfortunately that can be challenging at times with every vehicle having different options, trims, accessories and price points. We are glad to hear that we were able to find a vehicle that you were happy with but we will take your feedback into account when reviewing how to make the sales process more efficient in the future.

January 26, 2020

Great dealership! I walked in six months ago with my mother and her old clunker of a car and a fairly tight budget. I was greeted by Connor the sales manager who assured us he could help after hearing w More

by Aseay44
Recommend Dealer
Yes
Employees Worked With
Conor Dwyer, Brian Shepardson, Christie Russo
Jan 27, 2020 -

Hoselton Auto Mall responded

Thank you so much for the 5-star review, Adrian! We're so happy to hear both you and your mother are happy with your vehicles from Hoselton Toyota!

December 27, 2019

Satisfactorily concluded a purchased 2020 Nissan Altima I just purchased a 2020 Nissan Altima and am greatly pleased with the car as well as with the sales man. The negotiations went remarkably smoothly. More

by jerrya1379
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ms Hoselton
Dec 30, 2019 -

Hoselton Auto Mall responded

Thank you so much for the excellent review! We're glad to hear you had a wonderful experience!

October 28, 2019

Outstanding Customer Focus James Crowell made the buying experience a pleasure. He was extremely customer focused. Finance contact Joe DiGuardi added to that wonderful experie More

by Astro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Crowell, Joe DiGuardi
Oct 30, 2019 -

Hoselton Auto Mall responded

Thank you so much for the 5-star review!

October 16, 2019

RAVES 4 THE RAV4 Purchased a new RAV4 and was completely satisfied with the entire operation at Hoselton. The sales team answered all my question, and help me in deci More

by woodchuck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kody, Jake, Joe
Oct 17, 2019 -

Hoselton Auto Mall responded

We're so happy to hear you love your RAV4! Thank you for the great review!

October 08, 2019

My 6'th Nissan This was the 6;th Nissan I leased from Hoselton. I keep coming back because of the positive experience of dealing with the sales team, The facility More

by W Gill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig
Oct 10, 2019 -

Hoselton Auto Mall responded

Thank you for the wonderful review! We're so glad Craig was able to help you!

October 07, 2019

Purchased 2020 Tundra This is my fourth Tundra purchased from Hoselton. Phil is my salesman. Able to find the truck I wanted, they didn’t waste my time! Great job. More

by Biz
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Degrazia
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