Hoselton Auto Mall
East Rochester, NY
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We received outstanding service from this dealer. We were greeted immediately by friendly staff and shown a number of different vehicles in our price range. There were no high-pressure tactics used, th were greeted immediately by friendly staff and shown a number of different vehicles in our price range. There were no high-pressure tactics used, the price presented to us was fair, and we were also encouraged to view options that the dealership thought might be a better deal for us. Both the sales person (Aaron Wallach) and the business manager (Mike Derks) were very professional and fair. The overall feeling we received was that this was a highly customer-oriented dealership far more concerned about the customer's satisfaction with a quality vehicle than their profit margin. We also bought our last car from this dealership as well, and this was the first dealership we visited for this purchase. I can't recommend this dealership more strongly. More
Hoselton was recommended by a friend. When we arrived there was a great selection of cars that looked better than others we had seen in the 4 dealerships we had visited that day. We were looking for a us there was a great selection of cars that looked better than others we had seen in the 4 dealerships we had visited that day. We were looking for a used, dependable, not too expensive car for our son for college. A gentleman brought a saleman out to us and he was knowledgeable about the inventory, listened to what we wanted and answered any questions we had. He put us at ease right away. We did find one car that our son liked, but decided to check out some other dealerships before a final decision. That was on a Saturday. By Sunday morning I had received an email from the salesman we had met with. The next day a woman called and asked how the search was going. Later that day, the salesman called with information about another car we might be interested in. My son and I returned later in the week and met with our salesman again. I explained exactly what we wanted and he took us to a separate area with cars that had just come in. My son, pretty quickly found one he liked. Since it had just come in, it hadn't been cleaned up yet, but it still looked great. He test drove it and fell in love. It was a bit more expensive than we wanted but, we met with a gentleman and discussed financing etc. I went to my bank for financing, and they didn't feel the car was worth the price. After that frustration, I spoke to the salesman and business manager several times and got financing for the car. The business manager got me a reasonable rate and term that worked for us. By the next Monday, we were picking up the car. It was clean, had new tires like promised and was ready to go. Any questions we had were answered and I signed for the financing and we left with the car. In the week we have had the car, I have gotten a thank you card and two phone calls asking how it was doing and if there were any problems. Three months earlier I had purchased a car from another dealer. It was also used and there were a few things that needed to be fixed. I was told they would be done before I picked up the car. When I picked up the car the repairs had not been made. That was frustrating. Also, once I picked up the car, I never heard from the salesman or anyone from the dealership again, unless I called with a concern. In fact, I have purchased many cars in the past and not one dealership that I have dealt with has ever followed up the way Hoselton has. I may have gotten a call once from a dealership but with Hoselton, you feel like you matter. I don't think I'll buy a car anywhere else in the future. More
I found just the truck I wanted at a fair price so I was an easy sale. The salesman Joe Loverde was very helpful and I picked up my Tacoma that afternoon. an easy sale. The salesman Joe Loverde was very helpful and I picked up my Tacoma that afternoon. More
This was my best experience working with a car dealership. I would recommend this dealership to anyone looking for a car. You will not regret it. dealership. I would recommend this dealership to anyone looking for a car. You will not regret it. More
Greg was very knowledgeable and helpful. He worked with other people in the dealership to get me a great deal on a Used Infinity, a great price for my trade in, and then sat me down with a very friendly fi other people in the dealership to get me a great deal on a Used Infinity, a great price for my trade in, and then sat me down with a very friendly finance person to seal the deal. Everything went very smoothly and was actually exciting and enjoyable (as it should be) as opposed to feeling bullied or rushed. I recommend Hoselton and will be a customer for life! More
Partha Saha was friendly and honest. He did a good job showing us a variety of cars. The dealership is not pushy and very knowledgable about the cars they are selling. showing us a variety of cars. The dealership is not pushy and very knowledgable about the cars they are selling. More
The reason I am giving my review is because I thought the company had gone an extra step to making sure that we were satisfied. And I wanted to say my thank you company had gone an extra step to making sure that we were satisfied. And I wanted to say my thank you More
I purchased a nearly new car from this dealer. It was a great experience, and the salesman Mike Holbein was super to work with. He was helpful, not pushy, and very professional. A few days after My purch great experience, and the salesman Mike Holbein was super to work with. He was helpful, not pushy, and very professional. A few days after My purchase, I realized that I had left money in the car that I had traded in. I called to see if he could help me, and he found it and he even mailed it back to me. This is the type of person I always want to work with. More
I recently purchased a 2007 Mitsubishi Galant ES from Hoselton Auto Mall. From beginning to end I was more then impressed with every aspect of the car buying experience. Never having purchased a car from Hoselton Auto Mall. From beginning to end I was more then impressed with every aspect of the car buying experience. Never having purchased a car from a dealer before, I was slightly nervous about the typical car salesman stereotype. I ended up with Buddy Baur as my salesman and he was amazing and so fineeee! He took his time showing me the car and made me feel like I was the only person in the world he was selling a car to at that time. He even made sure that a small dent in the door was popped out no questions asked before I even committed to buying the car. When I got there for delivery Buddy was ready with all the paperwork and the keys as soon as I arrived and within a half hour I was on the road in my new car. The car is three years old but looks like it’s brand new on the outside and the inside. I didn’t go to the dealership looking for a Mitsubishi but I left with the car of my dreams. Every day I find new things that make me love it even more. More
Unfair pricing and deceptive sales tactics If you're Unfair pricing and deceptive sales tactics If you're considering Hoselton Auto Mall, do your homework!! I had my mechanic take a look at a veh Unfair pricing and deceptive sales tactics If you're considering Hoselton Auto Mall, do your homework!! I had my mechanic take a look at a vehicle which they had for sale listed above clean retail value. Come to find out there were significant problems and the repairs would have cost me between $1500-2000. I cannot recommend this dealership. Based on the condition of the vehicle I was interested in the price was grossly overinflated and the sales rep Mike Holbein, like many I'm sure, engages in the art of revealing as little as possible while he explains that he is a Christian and his kid goes to Christian schools.... blah blah blah. People like this astound me with their arrogance and deception. Will not do business with him or Hoselton ever again!! More