
Hoselton Auto Mall
East Rochester, NY
Filter Reviews by Keyword
By Type
Showing 198 reviews
Andre was who we got the pleasure of dealing with, or could you say displeasure. I had originally talked with the manager and was looking forward to workin was who we got the pleasure of dealing with, or could you say displeasure. I had originally talked with the manager and was looking forward to working with him. But Andre greeted us at the door and we were placed with him. I thought this was fine. Nope, I should of went with my gut. We sat down after the test drive and I was still unsure if I was going to buy or not. He never once asked me if we were ready to purchase. He just went and ran the numbers for a loan. This irritated me at first but I stilll was interested. Then I showed some doubt between my finace and I and he became rude. Saying we didn't know the value of the car, and what a good price we were getting and that this might not be the place for me if I couldn't under stand that. This made me even more mad. He continued with the sale though. Never letting me and my fiance talk it out. He then took us over to the business office and wanted a deposit. We walked in and the receptionist was bothered by our presence, then when we told them we needed a minute to talk, she rolled her eyes and went back to what she was doing. Andre then pulled us aside and continued to be rude. I decided right then and there I would NOT be purchasing from him even if it was a good deal. I will never go back, and I will never reccommend. Andre said he has been with over 200 dealerships, and I realise now that that is because he is a pushy jerk, he is the kind of car salesman that you want to avoid. More
Mike Holbein is always helpful in finding a vehicle just right for me (this is my 2nd). Pleasure to work with him and everyone else at Hoselton. is always helpful in finding a vehicle just right for me (this is my 2nd). Pleasure to work with him and everyone else at Hoselton. More
Mike Holbein is a Great Sales Consultant Mike Holbein is a very friendly, knowledgeable, and helpful sales consultant who made my brother's purchase of a used Camry a very positive experience Mike Holbein is a very friendly, knowledgeable, and helpful sales consultant who made my brother's purchase of a used Camry a very positive experience. More
GREAT SERVICE I GOT AN APPOINTMENT THAT DAY FOR CAR WORK AND A QUICK SHUTTLE TO & FROM HOME! AND TREATED ROYALLY AND I RECEIVED A WARM COOKIE AND CHECKED OVER CAR A I GOT AN APPOINTMENT THAT DAY FOR CAR WORK AND A QUICK SHUTTLE TO & FROM HOME! AND TREATED ROYALLY AND I RECEIVED A WARM COOKIE AND CHECKED OVER CAR AND CHECKED TIRE PRESSURE FOR FREE More
Out of State Purchase I live in southeastern Pennsylvania and recently purchased a pre-owned 2014 Chevy Silverado from Hoselton over the Internet. The below market sale pr I live in southeastern Pennsylvania and recently purchased a pre-owned 2014 Chevy Silverado from Hoselton over the Internet. The below market sale price of the truck attracted me to the dealership. Having never purchased a vehicle out of state, I was apprehensive but Dave Rogers and his team- especially salesman Mike Holbein and finance manager Mike Derks made the process seem routine and seamless. Hoselton gave me a fair trade-in value on my vehicle based on photos and discussions over the phone. I drove to NY to get the truck and the paperwork was in order and the whole transaction only took about 30 minutes. Hoselton was able to arrange PA sales tax payment and initiated the PA registration process. Overall an excellent experience and I would recommend Hoselton without hesitation. Joe N. Collegeville, PA More
Professional operation My family has purchased 7 Toyota vehicles over the past several years. We have never been disappointed with sales or service. Customer care seems to b My family has purchased 7 Toyota vehicles over the past several years. We have never been disappointed with sales or service. Customer care seems to be their way of doing business. The experience is always professional and friendly. Even today with Larry their shuttle driver, he was friendly helpful and a real ambassador for the dealership. It is just a nice place to do business. Whoever does their customer service training is very good. Thanks for the opportunity to say my piece. More
Wonderful experience with Kathy My husband and I have leased cars for years from Kathy. She makes the experience so easy and enjoyable and gets us a great deal every time. I would hi My husband and I have leased cars for years from Kathy. She makes the experience so easy and enjoyable and gets us a great deal every time. I would highly recommend Kathy at Hoselton! More
Amazing Experience at Hoselton Toyota--Great Sales Rep! I have bought two vehicles from Hoselton Toyota (Rav4 and now a Highlander). My sales rep, Ray LeCesse was amazing and easy to deal with. He listened I have bought two vehicles from Hoselton Toyota (Rav4 and now a Highlander). My sales rep, Ray LeCesse was amazing and easy to deal with. He listened to me and found the EXACT vehicle I wanted. His knowledge about the vehicles and professional manner in which he handles himself goes above and beyond what I expected. I was very happy with the deal that we made and how easy the experience was with Hoselton. I would definitely go see Ray again for my next vehicle. Thank you again Ray! More
Amazing lease deal It was time to get a car for my daughter who is a college student. With the multiple incentives I was able to lease a new 2015 Rogue for myself and h It was time to get a car for my daughter who is a college student. With the multiple incentives I was able to lease a new 2015 Rogue for myself and hand down my 2011 Rogue to her. It was Shari Santos' first day on the job. She was energetic and absolutely delightful to work with. I walked out with a lower monthly loan payment. WIN/WIN/WIN More
Great people at Hoselton Toyota service Thank you Dawn and the Green Team for taking care of my Toyota Prius C. I came in for my twice a year maintenance appointment and everything went grea Thank you Dawn and the Green Team for taking care of my Toyota Prius C. I came in for my twice a year maintenance appointment and everything went great. Got some great tips on keeping the mice out of the cabin and air filters :-). I recommend Hoselton Toyota service to anyone who owns a Toyota. More