Horne Nissan Yuma

GREAT CUSTOMER SERVICE+GREAT NISSAN STAFF=GREAT EXPERIENCE My faith in Car Dealerships has been restored because of Sonora Nissan in Yuma, Arizona. I have been to other dealerships and have not had such the p My faith in Car Dealerships has been restored because of Sonora Nissan in Yuma, Arizona. I have been to other dealerships and have not had such the professional services Sonora Nissan had supplied. My wife and I have bought many Nissan and Infiniti vehicles over the past 20 years, so it was refreshing to have dealt with a dealership like Sonora Nissan that went above and beyond the call of duty. From the onset, Executive Manager Jan Bretschneider provided us incredible customer service while always remaining honest and extremely transparent throughout the entire purchase transaction of our beautiful 2019 Nissan Altima Platinum vehicle. Additionally, Mr. Bretschneider always offered us throughout the purchase transaction a fair, straight forward deal without the usual car dealership games my wife and I have experienced from other less than professional dealerships. Accordingly, Car Dealerships can be a quite overwhelming place if having to deal with unscrupulous employees. But you need not worry about this type of shenanigans at Sonora Nissan of Yuma Arizona. This dealership truly places honesty, integrity, and professionalism at the forefront of their customer service business transactions. It goes without saying, purchasing and/or leasing a vehicle in it by itself can be a very stressful experience. But this was not the case with Sonora Nissan. Executive Manager Jan Bretschneider, Finance Manager Octavio Chacon, and New Car Salesmen Cristian Perez and Ricardo Diaz took extra steps and provided us awesome service and customer assistance making for a fantastic and exhilarating experience. Remember, a Car Dealership is only as good as its employees, and Sonora Nissan of Yuma Arizona employees are not only very professional, but exceedingly terrific. Not enough adjectives in the English language to exemplify the high quality of service a customer receives from Sonora Nissan. A personal thank you to Jan Bretschneider, Octavio Chacon, Cristian Perez, and Ricardo Diaz for providing a pleasurable experience and a quite memorable transaction for us while purchasing our dream vehicle, the new 2019 Nissan Altima Platinum. Wow! In short, we highly recommend Sonora Nissan if you are in search of buying your next new vehicle. We can guarantee every employee you encounter in this Car Dealership is friendly, professional, good communicators, and impressively knowledgeable in their respective areas of expertise. The most impressive thing I will always remember is Sonora Nissan employees, especially the aforementioned, will always treat you as a valuable customer, whether you decide to purchase or not. To reiterate, I cannot emphasize enough they are straight forward, very very very transparent with every step in the buying process of your vehicle and there was never any pressure to buy any of their great vehicles. On behalf of my wife and I, thank you Sonora Nissan for a job well done. God bless you all! More

Outstanding product knowledge and customer service! Thank you Ricardo Diaz for pleasant experience at Sonora Nissan. Your product knowledge has made for a great experience while choosing the perfect ve Thank you Ricardo Diaz for pleasant experience at Sonora Nissan. Your product knowledge has made for a great experience while choosing the perfect vehicle for our needs. More

THE 2018 NISSAN ALTIMA PLATINUM IS A MUST SEE AND DRIVE! Thank you Cristian Perez for your outstanding presentation regarding the all new 2019 Nissan Altima, Platinum Edition. From the onset, you immersed u Thank you Cristian Perez for your outstanding presentation regarding the all new 2019 Nissan Altima, Platinum Edition. From the onset, you immersed us into the awesome intricacies of a vehicle catapulted into the latest and greatest technology has to offer. Without a doubt, you are well versed with all aspects of the vehicle. Your dedication to customer service is evident by your enthusiasm and knowledge. Every detail was given, providing my wife and I with a Birdseye overview of this quite beautiful vehicle. We appreciate your attention to detail, in explaining all the new Altima has to offer and would like to personally congratulate you on winning the National Nissan Walk-around Video. Additionally, I would like to extend major kudos to the Sonora Nissan Executive Manager Jan Bretschneiver and his professional staff for their kind hospitality and no pressure pleasant demeanor while assisting us with the search for the purchase of our new vehicle. Thank you Sonora Nissan for a job well done! 👍👊😎 Warmest Regards, J & A Prieto Loyal Return Customers P.S. We would like to also extend our gratitude to Sales Consultant Ricardo Diaz for his excellent presentation ride-a-longs when test driving the Nissan Armada and Pathfinder. You truly know your product. Thanks again for engaging us into the many elements regarding several Nissan vehicles! 😀 More

Daisy was fantastic in putting us in the best car for us. The saleswoman was a fantastic advocate for getting a great car for a good price. Would recommend her to others. The car is great looking. The saleswoman was a fantastic advocate for getting a great car for a good price. Would recommend her to others. The car is great looking. More

Rentals Incredible service and friendly staff. If I could I would give them 10 stars. Always making the customers feel at home. Rental service always going a Incredible service and friendly staff. If I could I would give them 10 stars. Always making the customers feel at home. Rental service always going above and beyond to help you. Thank you so much for a wonderful experience!!! More

Amazing experience! I am recently retired military. I needed to trade my truck in and get a 4 door family vehicle. Wow! I was able to get a great deal and left 100% satis I am recently retired military. I needed to trade my truck in and get a 4 door family vehicle. Wow! I was able to get a great deal and left 100% satisfied. Luis Valenzuela was amazing to work with. Luis listened to my needs and gave many options in order to achieve what I needed. Because of the service I received from Luis and the staff at Sonora Nissan I will look to them when I buy my next vehicle. What a relief to have a local dealership that is fair and accommodating. More

Shazam!! My name is Alexis M and I was a first time buyer. I had a big concern about being hounded and pushed into buying a car that I might not even like. Lui My name is Alexis M and I was a first time buyer. I had a big concern about being hounded and pushed into buying a car that I might not even like. Luis however made it plain and simple. See what appeals to you and test it, if you don't love it, don't worry. We'll work on it. Sure enough I found a car I loved and from there Luis made sure that all of the financial matter was up to par and up to what my needs were. All I can say is that I got a great car at a great deal with great service and attention from Luis Valenzuela. More

POOR CUSTOMER SERVICE She is rude, has no manners, and bad customer service. Wont be renting cars from there anymore at least not while she is the rental clerk. Only good t She is rude, has no manners, and bad customer service. Wont be renting cars from there anymore at least not while she is the rental clerk. Only good thing i got was the great prices and car. I’d rather pay more somewhere else where ill get someone with a better attitude, not my fault shes not happy with her job she should have gone to school to do something she really likes if she is going to have that face. Everyone else in the service dept. is always great. More

First time Nissan customer!! Luis, was extremely helpful since I stepped foot in his office. Luis was very patiently with me which is something I really appreciate!! Luis was very Luis, was extremely helpful since I stepped foot in his office. Luis was very patiently with me which is something I really appreciate!! Luis was very quick on answering any questions or concerns I had his dedication to his job really really shows!! I hope Luis knows that he really met all my needs and expectations. Being said from someone that has NEVER owned a Nissan.I'm a true believer that good and honest people still exist. I give him 100% everyday!! More

Poor communication We did purchase a used vehicle from this dealership. But they fell short during the purchase. Since we are 2 plus hours away we mainly did the deal ov We did purchase a used vehicle from this dealership. But they fell short during the purchase. Since we are 2 plus hours away we mainly did the deal over the phone and all could not have been more helpful and courteous at first. We did not like the bottom price and decided to look elsewhere. After 2 weeks we were unable to find a vehicle like the one they had and decided to make the drive to purchase it. We called and left numerous voice messages with the sales manager Luis Valenzuela and one with the general manager Manuel Rodriguez, neither one returned the call. Finally we spoke with Phil and he made the appointment for us the following day at 11am. When we arrived Octavio (finance consultant) meet us and whisked us into his office, well we wanted to at least test drive the car first! So he gets us Christian a sales consultant who during the entire test drive would not stop talking! He was in his salesman mode and I wanted to tell him to please be quite, you don't have to sell us the car because we are already buying it!!!!! After giving them a cashier's check for almost $32,000 only Octavio said thanks and out the door we went. I have purchased many vehicles both used and new and at that time almost everyone in the dealership comes out and thanks you for purchasing from them and wishes you good luck with your new car, none of this happened at this dealership. too bad that down in Yuma you're stuck with this. Example, we purchased our new Denali from a dealership in Victorville California where all thanked us, followed us out to the SUV and then took photos of us with the new vehicle and posted it on Facebook! If we could have found this vehicle at another dealership rest assured we would have purchased it elsewhere. 2018 Lincoln MKZ hybrid and they were the only one who had one in a 500 mile search. I honestly wanted to walk away and keep looking because of the non response from anyone, but glad we have our new car and wont ever return to Sonora Nissan More