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Horne Mazda Avondale

Avondale, AZ

not yet
rated
838 Reviews

10675 W Papago Fwy

Avondale, AZ

85323

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Showing 838 reviews

May 10, 2022

It was good, but I called the next day and left a message and no one has called me back. More

by Teressa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Breanna
May 11, 2022 -

Horne Mazda Avondale responded

Horne Mazda Avondale thanks you for the positive star rating and feedback, Teressa.

May 07, 2022

Jay is an awesome person and not a typical "car sales person". She is dedicated to the customer and now to Mazda, and truly feels it an honor to help people and I thank her with all of my heart and trust More

by mfourdamon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerald "Nick" Nicholas, PAUL MARSCHALL, JEKAILEN SMITH
May 07, 2022 -

Horne Mazda Avondale responded

Hi there, We appreciate your kind words and we are glad that you are enjoying your Mazda CX-30. Thank you for choosing Horne Mazda Avondale and we look forward to seeing you again.

May 06, 2022

As a first time car buyer, I was already dreading it after hearing a ton of negative stories about car salesmen. I ended up working with Jay, and she gave me the best experience I could’ve asked for. Sh More

by Aniza
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JEKAILEN SMITH
May 07, 2022 -

Horne Mazda Avondale responded

Aniza, thank you for taking the time to share your experience. We at Horne Mazda Avondale are pleased to learn you enjoyed a great dealership experience working with our Sales Team. Congratulations on your new vehicle. Please don't hesitate to reach out if there's anything more we can do.

May 06, 2022

Our salesman was great (5stars). I didn’t appreciate the required additions like ceramic finish, security and door guards (already peeling off). The manager was helpful and the finan More

by msturdivan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omari Billingsley, Christian (finance), Jerald "Nick" Nicholas, PAUL MARSCHALL
May 19, 2022 -

Horne Mazda Avondale responded

Thank you for sharing your review with us at Horne Mazda Avondale. If there is anything else you would like to discuss about your visit, please feel free to reach out.

May 06, 2022

Brianna was great to work with! Thanks for getting me back and forth to work More

by sndslyrs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brianna, Maria Jimenez, Ken Blake
May 07, 2022 -

Horne Mazda Avondale responded

Hello, thank you for the review and 5-star rating. I'm glad our team was great to work with. Come back anytime to Horne Mazda Avondale. Take care.

May 05, 2022

Good customer service provided to me with very important information's about vehicle in good professional manner. Well done service ! Thank you. More

by OMNIPOINT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria Jimenez
May 05, 2022 -

Horne Mazda Avondale responded

Thank you for your positive feedback. We at Horne Mazda Avondale appreciate your business and look forward to helping with any future needs.

May 05, 2022

The service was quick and efficient and the service manager was pleasant and helpful. The online updates were a plus with a detailed explanation of what was being done with my vehicle and asking approv More

by C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Padilla
May 05, 2022 -

Horne Mazda Avondale responded

Thank you for taking the time to leave us a 5-star review. We strive for a high level of customer satisfaction at Horne Mazda Avondale and are pleased to learn that our Service Team provided just that. Please don't hesitate to reach out if there is anything more we can do.

May 04, 2022

Service was quick and employees were friendly. Have had problems with scheduling in the past More

by sydneyb
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria Jimenez
May 06, 2022 -

Horne Mazda Avondale responded

Hi Sydney, sounds like you had a very efficient experience with our Service Team. That's exactly what we like to learn! Thank you for bringing your vehicle to us at Horne Mazda Avondale and we look forward to servicing your car again when needed.

May 04, 2022

All good except the salesman (Omari? ) went home knowing we had an appointment and told no one we were coming. And when he delivered our car he knew it had a defective windshield but said More

by mike
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Laurie, young lady in service dept,, and guy who introduced himself as service manager. , Jerald "Nick" Nicholas, Ahkir Muhammad, Omari Billingsley
May 05, 2022 -

Horne Mazda Avondale responded

Mike, Thank you for taking the time to share your review. I would appreciate the chance to speak with you regarding your interaction with our Sales Team and the condition of your vehicle upon delivery. Please feel free to reach out to me at your own convenience. I look forward to connecting with you. Best, Kim Yett General Manager kyett@hornemazdaavondale.com 623-600-7869

May 05, 2022 -

Horne Mazda Avondale responded

Hello Mike, Thank you for the nice words about our Service Team. I would like to discuss with you your experience with our Sales Team. Would you be willing to contact me directly so we can see how we may be able to assist? Kim Yett General Manager kyett@hornemazdaavondale.com 623-600-7869

May 03, 2022

About the same as anywhere else. The video of "inspection" is kind of cool. The View playing on the TV was a bit harsh. Vending machine would be nice. If there was a vending mach More

by jeffdoubleu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Didn't catch the name.
May 04, 2022 -

Horne Mazda Avondale responded

Hello, I would like to speak with you to discuss your service experience here at Horne Mazda Avondale. We always strive to provide high-quality services for our customers. Please contact me at your earliest convenience so we can discuss your feedback in greater detail. Best, Kim Yett General Manager kyett@hornemazdaavondale.com 623-600-7869

May 04, 2022 -

jeffdoubleu responded

Hi. Thanks for reaching out. My experience wasn’t bad. It was average. To be expected. It was just an oil change, nothing that required too much knowledge or technical explanation. Not sure an oil change needs a “dealer review.” I’ll be back for the next service. Hope you have a good rest of your week. Jeff

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