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Horne Mazda Avondale

Avondale, AZ

not yet
rated
838 Reviews

10675 W Papago Fwy

Avondale, AZ

85323

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Showing 838 reviews

May 23, 2022

Kristine was awesome. She went out of the way to make our experience outstanding. She not only brought the paperwork to us, she delivered our new CX30 to us. She made t More

by sing4golf1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerald "Nick" Nicholas, Ahkir Muhammad, Kristine Becker
May 25, 2022 -

Horne Mazda Avondale responded

Hello, It's nice to learn that our team was awesome and we hope that you are enjoying your Mazda CX30. Thank you for choosing Horne Mazda Avondale and please let us know if we can be of any further assistance.

May 23, 2022

The experience was great. The only complaint I have is that the closing process was very archaic. They need to update their experience to include electronic signatures and ele More

by ssleight
Recommend Dealer
Yes
Employees Worked With
PAUL MARSCHALL, Kristine Becker
Jun 14, 2022 -

Horne Mazda Avondale responded

Hello, Thank you for letting us know you had a great experience. Our team here at Horne Mazda Avondale appreciates your business. Please reach out to me directly if you would like to discuss the closing process further. Kim Yett General Manager kyett@hornemazdaavondale.com 623-600-7869

May 23, 2022

This was my best car buying experience. The sale specialist Jay Smith was very knowledgeable and explained everything in great detail. The process was not long. Everyone was very polite. More

by RJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
PAUL MARSCHALL, JEKAILEN SMITH
May 23, 2022 -

Horne Mazda Avondale responded

Good afternoon, RJ. We are pleased to see that you had your best buying experience here at Horne Mazda Avondale and that our Team was knowledgeable and quick with the whole process. We appreciate you and we hope to get the chance to work with you again.

May 20, 2022

Maria was very helpful and they are quick and efficient. I was very pleased. Thanks. More

by pablos54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria Jimenez, Ken Blake
May 20, 2022 -

Horne Mazda Avondale responded

Hello, We are happy to learn about your timely and efficient experience. Thank you for choosing Horne Mazda Avondale and we look forward to working together in the future.

May 20, 2022

Joseph was an amazing advisor. He kept me updated and I received my vehicle back in a timely manner. Excellent customer service! A video was provided of my inspection (very cool) a More

by elizzybeth294
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Padilla, Ken Blake
May 20, 2022 -

Horne Mazda Avondale responded

We are glad to learn that you were impressed by our Service Team on this occasion. Our team here at Horne Mazda Avondale will be excited to learn about this 5-star rating. Thank you so much for being one of our valued customers.

May 19, 2022

Love the video of the inspection sent to your text! So you can see what’ repairs need to be done . Excellent idea!! More

by BREADLADY63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria Jimenez
May 19, 2022 -

Horne Mazda Avondale responded

Hello, It pleases us to know that you are happy with your service experience. Thank you for choosing Horne Mazda Avondale and we look forward to working together in the future.

May 19, 2022

I brought up an issue with my car that I thought was caused by turning on my a/c and was charged 170$ for it even though the issue was not resolved. More

by xamitl13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joseph Padilla
May 19, 2022 -

Horne Mazda Avondale responded

Hello, Thank you for taking the time to share your feedback. At Horne Mazda Avondale, we take customer satisfaction very seriously and I would like the opportunity to further discuss your service experience. Would you kindly reach out to me at your convenience? Best, Kim Yett General Manager kyett@hornemazdaavondale.com 623-600-7869

May 18, 2022

Jay Smith was amazing, she explained everything in great detail. The entire team was very nice and amazing to work with. If there were more than five stars I would give it to them. More

by RJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
PAUL MARSCHALL, JEKAILEN SMITH
May 19, 2022 -

Horne Mazda Avondale responded

We strive to provide top-tier service to all of our customers and we're glad you experienced that, RJ. We look forward to seeing you back to Horne Mazda Avondale again in the future!

May 17, 2022

Was a very professional, pleasant, experience from the moment I reached out online until I drove off with a vehicle. More

by angietrepanier
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian- finance, Johnnie Sanders, David Potts
May 18, 2022 -

Horne Mazda Avondale responded

Sounds like you had a great experience at Horne Mazda Avondale from start to finish, which makes us very happy! We are glad to learn you didn't feel pressure and you left with what you wanted. We are looking forward to taking care of any of your auto needs in the future.

May 16, 2022

Very polite, fast, excellent customer service and communication. Helpful with questions. Clean, informative, had lots of information. More

by lalabear198690
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Blake
May 16, 2022 -

Horne Mazda Avondale responded

Hello, It's nice to learn that your experience was excellent, communicative, and informative. Thank you for choosing Horne Mazda Avondale and please let us know if we can be of any further assistance.

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