Horne Mazda Avondale
Avondale, AZ
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Excellent, service and they sent me a video of what the car looks like from the engine to the entire car Great job Madza out did themselves. Thank you for the great job car looks like from the engine to the entire car Great job Madza out did themselves. Thank you for the great job More
Maria was very friendly and understood my concern. She was easy to work with. I was a little surprised that I had to contact the service desk 5 minutes before closing for the weekend because no one co She was easy to work with. I was a little surprised that I had to contact the service desk 5 minutes before closing for the weekend because no one contacted me to update me on my car. I have to wonder if I would have even been given an update if I hadn’t called. I was disappointed to have to bring my car back a second time after the mechanics couldn’t duplicate the issue the first time. I even supplied a video showing the issue. The issue happened repeatedly and constantly so I found it frustrating that they had a hard time replicating it. They were able to identify and claim to have fixed the issue after bringing the car back a second time. More
had my car for over 2 weeks just got an diagnosis of what was wrong with it and then told me the wrong thing once they figured it out. was wrong with it and then told me the wrong thing once they figured it out. More
I was very impressed with this dealership. The service adviser was very courteous and my care was serviced promptly and well. I was particularly impressed with the video they sent me during se The service adviser was very courteous and my care was serviced promptly and well. I was particularly impressed with the video they sent me during servicing where the tech showed all the elements of the check - brake condition, tire condition, fluids, etc. More
Second time running. Service writer never communicated with me. Did not update repair status in the online app. Did not respond to my first three messages. Lied to me Service writer never communicated with me. Did not update repair status in the online app. Did not respond to my first three messages. Lied to me about a Lyft coming to pick me up. Had to arrange my own ride, which I don’t care about, but I waited 30 minutes for the dealer arranged Lyft that was never actually requested. I am happy with the work the technician did but I can’t deal with the incompetence just to get to the technician. Definitely costing you business. More