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Horne Mazda Avondale

Avondale, AZ

not yet
rated
838 Reviews

10675 W Papago Fwy

Avondale, AZ

85323

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Showing 838 reviews

June 16, 2022

Excellent, service and they sent me a video of what the car looks like from the engine to the entire car Great job Madza out did themselves. Thank you for the great job More

by D.PEARSON4716
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria Jimenez
Jun 17, 2022 -

Horne Mazda Avondale responded

All of us at Horne Mazda Avondale are very pleased to read that you had such an exceptional experience with our Service Team. We are thankful for your five-star review and thank you for your business!

June 15, 2022

Maria was very friendly and understood my concern. She was easy to work with. I was a little surprised that I had to contact the service desk 5 minutes before closing for the weekend because no one co More

by mas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria Jimenez, Ken Blake
Jun 18, 2022 -

Horne Mazda Avondale responded

Hello, Our goal here at Horne Mazda Avondale is to always provide a high-quality service experience. We would appreciate the chance to speak with you about your recent visit. Please reach out to us so that we can address your feedback. Thank you, Kim Yett General Manager kyett@hornemazdaavondale.com 623-600-7869

June 14, 2022

Good attention, good service, kindness, they explain everything related to the services they provide, thankful for my car. More

by aylinrojas05
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omari Billingsley, Maria Jimenez, JEKAILEN SMITH
Jun 17, 2022 -

Horne Mazda Avondale responded

We're so grateful for this positive review. Customer satisfaction is our main goal, and it pleases us to receive your positive rating.

Jun 17, 2022 -

Horne Mazda Avondale responded

We're so grateful for this positive review. Customer satisfaction is our main goal, and it pleases us to receive your positive rating.

June 14, 2022

Service was overall good. Thought price I was charged for tire plug was too high though. More

by howmarker29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria Jimenez
Jun 17, 2022 -

Horne Mazda Avondale responded

Hello! We are glad that our Service Team was good! We appreciate your review and feedback of us here at Horne Mazda Avondale.

June 13, 2022

had my car for over 2 weeks just got an diagnosis of what was wrong with it and then told me the wrong thing once they figured it out. More

by L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ahkir Muhammad, David Potts, Omari Billingsley, Lynn Davis Sr., Maria Jimenez, Ken Blake, PAUL MARSCHALL
Jun 17, 2022 -

Horne Mazda Avondale responded

Hello, We appreciate you sharing your review regarding your recent service with Horne Mazda Avondale. Customer satisfaction is extremely important to our dealership. Could you connect with me using the phone number or email address listed below to share with me your experience? I look forward to hearing from you. Kim Yett General Manager kyett@hornemazdaavondale.com 623-600-7869

Jun 18, 2022 -

Horne Mazda Avondale responded

Hello, We appreciate you sharing your review regarding your recent service with Horne Mazda Avondale. Customer satisfaction is extremely important to our dealership. Could you connect with me using the phone number or email address listed below to share with me your experience? I look forward to hearing from you. Kim Yett General Manager kyett@hornemazdaavondale.com 623-600-7869

June 10, 2022

Service was efficient and my advisor kept me up to date on all periodic maint. requirements. More

by atucker7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria Jimenez
Jun 16, 2022 -

Horne Mazda Avondale responded

Hi there, sounds like you had a very efficient experience with our Service Team. That's exactly what we like to learn! Thank you for bringing your vehicle to us at Horne Mazda Avondale and we look forward to servicing your car again when needed.

Jun 17, 2022 -

Horne Mazda Avondale responded

Hi there, sounds like you had a very efficient experience with our Service Team. That's exactly what we like to learn! Thank you for bringing your vehicle to us at Horne Mazda Avondale and we look forward to servicing your car again when needed.

Jun 18, 2022 -

Horne Mazda Avondale responded

Hi there, sounds like you had a very efficient experience with our Service Team. That's exactly what we like to learn! Thank you for bringing your vehicle to us at Horne Mazda Avondale and we look forward to servicing your car again when needed.

June 10, 2022

I was very impressed with this dealership. The service adviser was very courteous and my care was serviced promptly and well. I was particularly impressed with the video they sent me during se More

by rmarmon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria Jimenez, Ken Blake
Jun 16, 2022 -

Horne Mazda Avondale responded

We are thrilled to read that you had such a fine experience with our Service Team. We really appreciate your giving this kind review. Thank you for being a customer at Horne Mazda Avondale!

Jun 17, 2022 -

Horne Mazda Avondale responded

We are thrilled to read that you had such a fine experience with our Service Team. We really appreciate your giving this kind review. Thank you for being a customer at Horne Mazda Avondale!

Jun 18, 2022 -

Horne Mazda Avondale responded

We are thrilled to read that you had such a fine experience with our Service Team. We really appreciate your giving this kind review. Thank you for being a customer at Horne Mazda Avondale!

June 09, 2022

Second time running. Service writer never communicated with me. Did not update repair status in the online app. Did not respond to my first three messages. Lied to me More

by jeffmoon518
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Maria Jimenez
Jun 12, 2022 -

Horne Mazda Avondale responded

Hello Jeff, Thank you for sharing your review. I appreciate you bringing your service experience to my attention. I would like the opportunity to speak with you to discuss the feedback you have shared. Can you please email me with your preferred contact information? Best, Kim Yett General Manager kyett@hornemazdaavondale.com 623-600-7869

Jun 13, 2022 -

Horne Mazda Avondale responded

Hello Jeff, Thank you for sharing your review. I appreciate you bringing your service experience to my attention. I would like the opportunity to speak with you to discuss the feedback you have shared. Can you please email me with your preferred contact information? Best, Kim Yett General Manager kyett@hornemazdaavondale.com 623-600-7869

Jun 17, 2022 -

Horne Mazda Avondale responded

Hello Jeff, Thank you for sharing your review. I appreciate you bringing your service experience to my attention. I would like the opportunity to speak with you to discuss the feedback you have shared. Can you please email me with your preferred contact information? Best, Kim Yett General Manager kyett@hornemazdaavondale.com 623-600-7869

June 09, 2022

Very customer service oriented the check in was quick and efficient they knew what I needed More

by mberg52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria Jimenez, Ken Blake
Jun 12, 2022 -

Horne Mazda Avondale responded

Thank you for sharing your review of the customer service you received here at Horne Mazda Avondale! Be sure to come in any time you need quality service in the future.

Jun 13, 2022 -

Horne Mazda Avondale responded

Thank you for sharing your review of the customer service you received here at Horne Mazda Avondale! Be sure to come in any time you need quality service in the future.

Jun 16, 2022 -

Horne Mazda Avondale responded

Thank you for sharing your review of the customer service you received here at Horne Mazda Avondale! Be sure to come in any time you need quality service in the future.

June 09, 2022

No issues in and out fast very nice inspection video (Sweet). Regards, Cindy E McCoog More

by CINDYMCCOOG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria Jimenez, Ken Blake
Jun 17, 2022 -

Horne Mazda Avondale responded

Hi Cindy, thank you for taking the time to write about your service visit with Horne Mazda Avondale! We are very happy to learn of your experience with our Service Team. We look forward to continuing to help you over the years to come. Thank you for choosing to bring your vehicle to us!

Jun 17, 2022 -

Horne Mazda Avondale responded

Hi Cindy, thank you for taking the time to write about your service visit with Horne Mazda Avondale! We are very happy to learn of your experience with our Service Team. We look forward to continuing to help you over the years to come. Thank you for choosing to bring your vehicle to us!