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Horne Mazda Avondale

Avondale, AZ

not yet
rated
838 Reviews

10675 W Papago Fwy

Avondale, AZ

85323

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Showing 838 reviews

June 23, 2022

Prior to my most recent service visit my rating would hav been a 5 star...but, this most recent 13,000 mile service (1.6 hrs) cost $192.00 labor charge. That seems an extraordinary rate in excesses of $100 More

by edsoftinaz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Blake
Jul 07, 2022 -

Horne Mazda Avondale responded

Hello, I appreciate you taking the time to share your review. Customer satisfaction is very important to all of us at Horne Mazda Avondale. I would like the opportunity to further discuss your experience with our Service Department. Would you kindly reach out to me at your convenience? Best, Kim Yett General Manager kyett@hornemazdaavondale.com 623-600-7869

June 22, 2022

They had the car I was looking for and gave a good trade price. Over all was impressed with team and delivering my new Mazda More

by matt Iannarella
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Sanders, Ahkir Muhammad, Omari Billingsley, PAUL MARSCHALL
Jun 23, 2022 -

Horne Mazda Avondale responded

Matt, thank you for your high star rating. We're happy to see that your experience with our team here at Horne Mazda Avondale was excellent! We strive to deliver a great experience to all of our valued customers. We hope to see you again soon!

June 22, 2022

David helped us here and he was super patient and knowledgeable! I would definitely come back to this dealership in the future because the expierence overall was perfect More

by ciaraalvidrez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Potts, PAUL MARSCHALL
Jun 23, 2022 -

Horne Mazda Avondale responded

Thank you for taking the time to leave this wonderful feedback and five-star rating! It was our pleasure to provide a perfect Dealership experience. We look forward to welcoming you back to Horne Mazda Avondale again down the road.

June 22, 2022

They went above and beyond to make the sale & me happy! They have called multiple times to make sure everything is good. Much appreciated! More

by stubug2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerald "Nick" Nicholas, Ahkir Muhammad
Jun 23, 2022 -

Horne Mazda Avondale responded

Hi there! Thank you so much for sharing your positive feedback! We are pleased to learn our Sales Department went above and beyond in helping you during the car buying process. It also delights us to know our team followed up with you after your purchase. If there is anything else we can do for you here at Horne Mazda Avondale please let us know! Take care!

June 21, 2022

This was a very good experience. When you think of Dealerships being a hard sell Horne Mazda was not that. Jay was then best to work with explained everything to us. Nick was wond More

by jakestir8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerald "Nick" Nicholas, PAUL MARSCHALL, JEKAILEN SMITH
Jun 22, 2022 -

Horne Mazda Avondale responded

We're fortunate to have an amazing Sales Team and we appreciate you taking the time to write such a nice review about our staff here. I'm thrilled to learn your time at Horne Mazda Avondale was productive, efficient, and an overall positive one. We look forward to seeing you again!

June 21, 2022

Je is helpful & explained the details of the car I purchased well. She did not pressure me as most salesperson would do. More

by hee.annie
Recommend Dealer
Yes
Employees Worked With
PAUL MARSCHALL, JEKAILEN SMITH
Jun 22, 2022 -

Horne Mazda Avondale responded

Thank you so much for your kind words! Our Sales Team had a great time working with you and we hope to see you again! Have a wonderful day and stay safe!

June 21, 2022

Third visit back for an ongoing issue as well as a tire replacement. Problem still not solved for my issue having to do with safety. Was quoted a wait time of an hour to an hour and a half and waited well More

by tlturkal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Maria Jimenez
Jun 22, 2022 -

Horne Mazda Avondale responded

Hello, I appreciate you taking the time to share your review. Customer satisfaction is very important to all of us at Horne Mazda Avondale. I would like the opportunity to further discuss your experience with our Service Department. Would you kindly reach out to me at your convenience? Best, Kim Yett General Manager kyett@hornemazdaavondale.com 623-600-7869

June 20, 2022

Very customer oriented, specific information was provided no BS. Got me in same day. And sent me a video of my car's inspection. More

by elsacreynoso
Recommend Dealer
Yes
Employees Worked With
Joshua
Jun 22, 2022 -

Horne Mazda Avondale responded

Thank you for choosing the team here at Horne Mazda Avondale to handle your car's inspection. We appreciate your business.

June 17, 2022

One of the best and easiest car purchases I have ever made. These guys are great! More

by jrunion070
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Sanders, Omari Billingsley, PAUL MARSCHALL
Jun 17, 2022 -

Horne Mazda Avondale responded

We at Horne Mazda Avondale are pleased to read that you had an exceptional experience with your car purchase. We appreciate your honest review and look forward to seeing you again soon!

June 17, 2022

Great online and then in person experience. Worth the 3 hour drive. Thanks to Nick ( sales manager) and Omarion ( internet sales manager). More

by ynorm2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerald "Nick" Nicholas, Omari Billingsley, PAUL MARSCHALL
Jun 19, 2022 -

Horne Mazda Avondale responded

Hello, we here at Horne Mazda Avondale and our Sales Team are so excited to learn that you had a great experience with your new purchase. We also wanted to thank you for taking the time to give us a wonderful five-star review on DealerRater. Hope you are enjoying your new ride.

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