Horne Mazda Avondale

I like the video review and options of communication. Some communication options have glitches in their function. Some communication options have glitches in their function. More

Purchased a 2022 CX 5 on Feb 19 2022. Sales person AJ and me (my wife included!) agreed that Roof Rack Cross Bars we’re included in purchase contract (verbally). The agreement was in plac Sales person AJ and me (my wife included!) agreed that Roof Rack Cross Bars we’re included in purchase contract (verbally). The agreement was in place until Gen. Sales Manager Johnnie Sanders became involved in the process. He denied the agreement, A multi million dollar auto dealership denying an agreement a customer a part worth $200 .00. Gen. Sales Manager Johnnie is obviously not interested in establishing long lasting customer relationships. I will be following up with letter to the Better Business Bureau and Mazda Corp in Mlleaukee, Wi. A dealership mission statement.... integrity, honesty, and customer is number one. Not so with Mr. Sanders. So sad he became involved in the process. But....as they say finalize the contract and get the automobile off the property. More

They worked very quickly to get me into the car I wanted. There was minimal hassle and finance did not try to sell me anything after I had already declined, which was much appreciated! There was minimal hassle and finance did not try to sell me anything after I had already declined, which was much appreciated! More

Went in for a oil change. Great service from representative, friendly and attentive. Would recommend. Great service from representative, friendly and attentive. Would recommend. More

I was greeted as soon as I arrived and was checked in for my car maintenance. The staff was friendly and service was excellent. My car was washed, looking better than when I brought it in. Thank you for the my car maintenance. The staff was friendly and service was excellent. My car was washed, looking better than when I brought it in. Thank you for the great service. More

Third times a charm, Avondale Mazda did fix the issue! Thank you so much and the team members , it was a small issue but i am a happy camper, the fact they deep dive and correct the issues and do not give Thank you so much and the team members , it was a small issue but i am a happy camper, the fact they deep dive and correct the issues and do not give up is my main reason for depending on this site. More

I feel like I’m driving a brand new car. Thank you for expertly replacing my broken side mirror. I also asked for a detail and WOW what a difference. My interior looks brand new my paint jo Thank you for expertly replacing my broken side mirror. I also asked for a detail and WOW what a difference. My interior looks brand new my paint job looks bright and shiny. I’m always impressed with the customer service at Horne Mazda I really like the fact that you send me a video of the work that was done. My car looks 5 years younger! More

We drove by to check out new 2022 Mazda CX-5 after work. I immediately noticed Horne Mazda don't have people outside waiting for you to pull up so they can fight over who gets your sale. I was finally appro I immediately noticed Horne Mazda don't have people outside waiting for you to pull up so they can fight over who gets your sale. I was finally approached by Jay and the first thing she asked was if I had any questions and I had plenty. She answered all of my questions and doubts with honesty, I immediately noticed that she was different as a salesperson because she didn't pushed me to test drive a vehicle or once ask me to come inside and talk and look at numbers. She made me and my girlfriend feel completely comfortable, we both felt welcomed. This Mazda dealership is not doing any dealer markup and in this crazy car market right now that's a huge plus.their service was great and very friendly. David was also helpful, friendly and him and Jay were very respectful towards us. We purchased a new CX-5 Preferred in machine grey. It has honestly been a very good vehicle so far. We are happy with our purchase and would go back and buy from them again. Thank you Jay and David and also Horne Mazda. More

Great communication and positivity. I found the personalized video that detailed what was working and not working on my CX-9 so helpful! Excellent service! I found the personalized video that detailed what was working and not working on my CX-9 so helpful! Excellent service! More

Overall the service is very good, however there was a tired special going on that I was not told about. It wasn't until I got home and started to research that I discovered the "Buy 3, get 1 for $1" spe tired special going on that I was not told about. It wasn't until I got home and started to research that I discovered the "Buy 3, get 1 for $1" special. The service managers should be informed so they can tell the client and save time for everyone concerned. More