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Horne Mazda Avondale
Avondale, AZ
838 Reviews
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October 11, 2024
They have had my car for 3 months to fix an ABS sensor they told me needed replaced. Three times I picked it up, all three times it still had the same exact problems (dash warning light, no functioning br they told me needed replaced. Three times I picked it up, all three times it still had the same exact problems (dash warning light, no functioning braking system) but also now has no brake lights. Emmanuel has absolutely no clue what he is talking about, just useless. He told me the ABS module won't work until I pay $149 for a brake flush. (Of course, I did, and that didn't fix anything.) Maria Jimenez is rude, sarcastic, and doesn't know the first thing about cars. I drove an hour, then sat for an hour waiting to speak to the GM, Kim Yett, who could not care less about my issue. He told me the brake lights worked when I drove away, implying I broke my own brake lights each of the three times as I drove it off the lot, and I must have made the warning lights come back on the dash. Today, the service manager called and told me they won't be working on my vehicle anymore, and asked where would I like it towed. I still have the exact same issue I took it in for in July, and they refuse to refund the $1,700 I paid them to fix it. Stay far, far away from this incompetent dealership. More
by njmasson76
Employees Worked With
Emmanuel Cervantes, Kim Yett, Maria Jimenez
June 27, 2024
Had agreement & written proposal to purchase new CX-50 that was in transit to the dealer. Upon arrival at the dealer 4 days later, the actual sticker MSRP was lower than what was on the proposal. They w that was in transit to the dealer. Upon arrival at the dealer 4 days later, the actual sticker MSRP was lower than what was on the proposal. They would not change the proposal MSRP to reflect the actual vehicle being delivered (nothing else had changed), and instead cancelled the deal at my request after they started changing all the numbers to try and still get that money from me another way. They tried to cheat me out of my money by presenting a fake proposal with fake MSRP numbers. Don't trust these guys! More
by RCH
Employees Worked With
Adrian Alvarez, Clayton St Clair, Kim Yett
December 13, 2023
Was getting ready to buy a used Lexus ES350 from this dealership. Liked Andy (general manager) and was shopping around. I eventually picked them and was 15 miles from my house. Had the check in hand but dealership. Liked Andy (general manager) and was shopping around. I eventually picked them and was 15 miles from my house. Had the check in hand but wanted to do a pre purchase inspection first. Adrian (sales rep) said, "yes" and asked to meet me at a nearby mechanic shop and then there was another text saying, "Adrian will go with you to the shop." Then, silence...then Adrian texted me and told me that I don't need to go and said, "We have certified techs here who make sure our vehicles are front line ready." Then, another salesman called me up and said, "I don't know how this went so far but we don't do that here...they (the mechanic) will always find something wrong." WELL, ISN'T THAT THE POINT? I would have liked to deal with this dealership since I liked the manager and was looking to buy a CX-5 turbo. (Lexus was my business vehicle and the CX-5 would have been my personal vehicle.) But I just can't trust a dealership that doesn't stand behind their work. More
by iballz401
Employees Worked With
Adrian
July 24, 2022
AJ helped me to understand about the features of the car, He spent good amount of time to make sure I understand all of the functionalities of the car by demoing them. It was great working with AJ to finaliz He spent good amount of time to make sure I understand all of the functionalities of the car by demoing them. It was great working with AJ to finalize the car that was looking for. More
by girish p
Verified CustomerEmployees Worked With
Johnnie Sanders, Ahkir Muhammad
July 09, 2022
Enjoyable purchasing experience at Horne Mazda. Connor Balzan was great to deal with. No high-pressure sales and no markups. Would definitely buy another vehicle from this dealer. Highly recomm Connor Balzan was great to deal with. No high-pressure sales and no markups. Would definitely buy another vehicle from this dealer. Highly recommended. More
by jlagerhausen
Employees Worked With
Connor Balzan, Jerald "Nick" Nicholas
June 24, 2022
Shawn at Horne Mazda was an Angel. He wasn't pushing me to buy, he was helping me find exactly what I wanted. Shawn threw in a lot of extras! He made me extremely happy and I will al He wasn't pushing me to buy, he was helping me find exactly what I wanted. Shawn threw in a lot of extras! He made me extremely happy and I will always send business his way! ASK FOR SHAWN More
by christi.chapman
Employees Worked With
Deshawn Chambers
June 23, 2022
Very friendly and helpful. They also keep you updated and use video to show how your car is doing and show any concerns your vehicle may have. They also keep you updated and use video to show how your car is doing and show any concerns your vehicle may have. More
by azjtaylor
Employees Worked With
Maria Jimenez, Ken Blake
