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Horne Kia - Service Center

Gilbert, AZ

2.4
68 Reviews

68 Reviews of Horne Kia - Service Center

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May 24, 2016

oil change First oil change. Mr Rodriquez courteous. Waiting room clean and comfortable. Oil change completed in advised time. Checkout not complicated. Car wa More

by Lin 123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rodriguez,Erik Lua
May 12, 2016

New Kia owner I recently purchased a used 2015 Kia soul. I brought it in to horne kia for a routine oil change. When I was told the dealer who sold the vehicle had More

by goodcustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erik Lua-Rodriguez, Jimmy Powell
April 30, 2016

awful Worst customer service ever. Service rep had to be hunted down. Never called me back as to what was wrong with car. Cashier who took payment was rude. More

by ABCD4321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Pereyra
May 03, 2016 -

Horne Kia responded

Mrs. Duval, Thank you for taking the time to speak with me yesterday. I am glad we where able to work together to find resolution, we do apologize for failing to provide the exceptional service you have been accustomed to from Horne Kia. We will work to correct these issues and see you next visit. Thank you, Jimmy Powell Service Manager

December 08, 2015

Took car into service department for recall work In my 47 years of driving and buying cars I have never had a worse experience or been treated so badly. I took my brand new 2016 Kia Sorento LX in for More

by 005847
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Pereyra and service manager Jimmy, Jimmy Powell
May 12, 2015

DO NOT GO HERE If you want to go to a dealership that is going to take care of your issues and treat you with respect as a customer DO NOT GO HERE. I have never deal More

by KiaConsumer17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jimmy- Supposedly Service Manager
September 25, 2014

Flat Tire I had the unfortunate experience of getting a flat tire on a Saturday morning, and after 12 hours of getting the run-around from roadside assistance a More

by jsl08391
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Snyder, Mike Housh
July 17, 2014

Horne Kia COMMITMENT!! Big SHOUT OUT to Jimmy (Service Manager)! I wasn't in the best of spirits when I had to call him to vent my frustrations on a 106 degree day during o More

by tkilanowski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy (Service Manager)
July 01, 2014

What an AMAZING experience! Great service! Got there upset by another service department at another dealership and Josh, along with all the help that was put into my Kia, made me More

by Bcolliau
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Kirby
June 20, 2014

kia owner They do all the customer service stuff right but as you would expect they charge above market for everything. Oil and filter, $35.00 that can be had More

by dadz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 10, 2014

Terrible Customer Service! If your Kia needs service DO NOT depend on Horne Kia's service department to help. They forget to order the parts and do not return phone calls but wi More

by BritaNaz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Christopher Khars
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