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Horne Kia - Service Center

Gilbert, AZ

2.4
68 Reviews

68 Reviews of Horne Kia - Service Center

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December 21, 2019

Jason Ross always takes care of us at Horne Kia. Hands down the best place we have taken our van to be serviced. We appreciate the professionalism and excellent customer service he provides. More

by cschreiber
Recommend Dealer
Yes
Employees Worked With
Jason Ross
September 13, 2019

Quickest hour * JStern Went to Horne Kia for my first 5,000 mile service appointment. Mike Freeland immediately asked if I needed help even though I arrived early before the More

by JStern
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Freeland
July 25, 2019

Excellent Customer Experience Bought my Stinger in September 2018. Easy purchase and the Sales Team very professional. Have just taken my car in for its second routine service and More

by Darius
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonny Riberio - Service, Darrell Craig
May 01, 2019

Horne Kia is doing it right sales and service give Jose a sp Horne Kia is doing it right sales and service give Jose a nice spiff. Always fast & very warm & friendly greeting followed by car getting into servic More

by Neil5555@
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose service writer, Jimmy Powell
February 28, 2019

In town from NY The timely repair stunned me. (in a good way). Mr. Kirby (service agent) explained in detail what was going on with my 2012 Sportage . And then the More

by Joseph of Morris NY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Kirby (service agent)
Mar 01, 2019 -

Horne Kia responded

Hi Joseph, Thank you so much for your review! Our customers come first and foremost, I am glad it was apparent during your visit with us! We are so happy to have you as part of our Horne Kia family and I hope we will see you again. Best, Josh Bauman, General Manager jbauman@hornekia.com (480) 725-5220

January 15, 2019

Excellent Service Every time I have an appointment at Horne Kia I receive nothing less than excellent service from all employees. Thank you this time to Jason for assi More

by Gabstar13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason and Mike, service advisors
Jan 16, 2019 -

Horne Kia responded

Hi Gabstar13, Thank you so much for your review! I am so happy Jason and Mike are continually able to assist you. We truly appreciate the opportunity to earn your business and love having you as a part of our Horne Kia family. Thanks again, see you next time! Josh Bauman, General Manager jbauman@hornekia.com (480) 725-5220

December 21, 2018

The customer service, the job done on my car, everything wa! Soon as I drove in John came up to me so profesional asking what I needed for my car, direct me right away to Andrae who take care of my car needs rig More

by Carchama for14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbara Bloss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrae and John
Dec 27, 2018 -

Horne Kia responded

Hi Carchama, Thank you so much for your wonderful review! I am so happy for the opportunity to earn your business and hope you will visit us again soon. Thanks again, have a happy new year! Best, Josh Bauman, General Manager jbauman@hornekia.com (480) 725-5220

December 19, 2018

Warranty & Recall Updates, 2017 Sportage I called Horne regarding a letter from Kia advising a recommended software upgrade for the Engine Control Unit (ECU). Jose Gandara called back to sch More

by Zipper Driver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Gandara
October 28, 2018

Once they get their sale, you're no longer worth their time. Please do not do business with this company! My experience with Kia has been an absolute nightmare. When I originally bought my car from here in 201 More

by PhxAsh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrae Hickmon, Jimmy Powell
October 03, 2018

Excellent service from Erik at Gilbert Kia Horne I have always gotten great service at Kia Horne in Gilbert Erik is great they help me keep my car in top running conditioning. Thank you for the great More

by Kbfunk55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erik Lua-Rodriguez
Oct 03, 2018 -

Horne Kia responded

Hi, Kbfunk55! Thank you so much for your kind words! I am so pleased to hear you Erik is able to assist you when you visit Horne Kia! I truly appreciate your patronage and hope you will reach out to me directly for any future vehicle needs, be it service or sales. Thanks again, see you next time! Best, Josh Bauman, General Manager jbauman@hornekia.com (480) 725-5220

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