Horne Kia - Service Center

Can someone please call me back-bought new 2023 K5-back window defective- went in for repair waited 5.5 hours. Came home AND when I tried the window it is NOT WORKING again. Called and Called- they have no window defective- went in for repair waited 5.5 hours. Came home AND when I tried the window it is NOT WORKING again. Called and Called- they have not called back. Another issue in which we have been waiting months for them to get the part in was due to a parking sensor bracket . Called them and found out that they had the part- but no one called us. Now we're waiting for a call back and it has already been a week. PLEASE CALL DAWN OR CHARLES HOLMES CAN YOU PLEASE CARE ABOUT YOUR CUSTOMERS AFTER THE SALE ALSO? YOU HAVE OUR NUMBER. CAN YOU BUY THE CAR BACK AND GIVE ME MY $10,000 THAT I PUT DOWN? More

Highly recommend this dealership! I had a wonderful experience with Horne Kia. Everyone there showed me amazing service& happy faces. Now that I think about it I have never had an exp I had a wonderful experience with Horne Kia. Everyone there showed me amazing service& happy faces. Now that I think about it I have never had an experience like Hone Kia provides. I just want to thank everyone who helped me at Horne Kia you guys are truly amazing!!!! More

Josh Kirby was very helpful and worked magic getting our car done quickly on a recall item car done quickly on a recall item More

Just another Kia dealership that smiles to your face and stabs you in the back. They'll tell you anything to sell a car. When that piece of crap they sell you is defective, good luck getting them to fix it. stabs you in the back. They'll tell you anything to sell a car. When that piece of crap they sell you is defective, good luck getting them to fix it. Folks, you really don't want to buy a Kia. Defective engines, recall on connecting rods, possibly of catching fire and of easily being stolen. Also transmission and electrical issues. These are just problems I'm aware of, no telling what else could go wrong. If you don't believe me please look it up yourself. More

Horne Kia service has always been great. Came in on 08/25/23 for apptmt with Mike B. and was to he was out. They had Todd Zamboni help me. He quoted me $469 for the 60000 mile package wh Came in on 08/25/23 for apptmt with Mike B. and was to he was out. They had Todd Zamboni help me. He quoted me $469 for the 60000 mile package which is what I signed up for online when making my appointment. I asked to not have wipers changed because I just paid $40.00 for new wipers. He said he would just give me a set of wipers to have installed when I need them again. When I picked up car he mumbled through what they did and said they changed wipers. When I said he told me they would not change them he said oh I forgot to tell them. When I went to pay the girl said $606.00. I was astounded since I was quoted $469.00. When I asked Todd why I was charged more than quote he lied and said he quoted me $590. Although it cost me over $100 more than quote it will cost Horne Kia more. I work with the public and will be sure to let everyone know how Horne Kia operates. Todd Zamboni should learn how to treat people instead of scamming them. More

Sadly, By far the worst service Dept to take a KIA to get serviced. Money hungry place. TRY TO TAKE ADVANTAGE OF WOMAN! Horrible service dept. PLEASE DO NOT EVEN TAKE YOUR KIA HERE TO BE SERVICED ! On th serviced. Money hungry place. TRY TO TAKE ADVANTAGE OF WOMAN! Horrible service dept. PLEASE DO NOT EVEN TAKE YOUR KIA HERE TO BE SERVICED ! On the 13th of this month I took my car here to get ONLY RECALLS done on my car. DROVE my car there with no problems & had my car towed back home, never a heads up from the dealer, that my car was no longer starting. Car is no longer in a running condition. The service manager, Andre as well as Mike Zaccardo , kept speaking to me like I never had a car in the state of Arizona and they both stressed that it was my battery and I should start there to ”save me some money. And as I love how Andre states “if I even have a warranty on my battery” not knowing I purchase top notch batteries 🤣 on top of that just purchased my battery 2 months ago. I did take my battery back to car quest and have my battery tested and it tested GOOD right away and the tech stated my car should have no troubles starting with this battery in your car. The problem is still a mystery as this Kia service dept won’t take my car back to see what they screwed up on , they want to charge me a tow fee and a $200 diagnostic fee to see what’s wrong with my car that NO LONGER STARTS UP after I DROVE MY VEHICLE THERE MYSELF RUNNING PERFECTLY FINE. They also put WATER in my coolant bucket, which I have never seen before in my car! Mike also did a WALK AROUND MY CAR WHEN DROPPING OFF THE VEHICLE AS THIS IS PROTOCAL AND TESTED MY BATTERY AND IT PASSED AS WELL . 🤔🤔😩😢😢😢❤️‍🩹❤️‍🩹 More