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Horne Kia
Gilbert, AZ
717 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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717 Reviews of Horne Kia
April 30, 2012
I had a wonderful experience purchasing a car at this dealership. I worked with Todd by email to locate the specific car I was looking for and to discuss pricing details. When I came to the dealership dealership. I worked with Todd by email to locate the specific car I was looking for and to discuss pricing details. When I came to the dealership to purchase the car, I worked with Bob and he honored the agreement that I had made with Todd by email. The entire experience was very simple and the staff was helpful and friendly. I will be recommending this dealership to anyone looking to purchase a Kia! More
by MRitch
Employees Worked With
Todd, Bob
April 29, 2012
Alain made this experience very enjoyable. I can not thank him enough for having such a smooth experience. I did not know I was able to trade-in my car so effortlessly. I did not realize I was able to b thank him enough for having such a smooth experience. I did not know I was able to trade-in my car so effortlessly. I did not realize I was able to buy a brand new car for the payment I wanted. I also did not know that I had such a good credit score. I am a business owner and will be sending all of my clients to you. Thank-you again. You are excellent. More
by dramatics
Employees Worked With
Alain Duval
April 25, 2012
Every employee at this dealership were very friendly and accommodating. Alain Duvall was an excellent salesperson. I most certainly will let my friends know of this dealership. accommodating. Alain Duvall was an excellent salesperson. I most certainly will let my friends know of this dealership. More
by mollypolk
Employees Worked With
Chris Nall and Alain Duvall
April 02, 2012
Awesome service Monty, Joe, Diago were awesome they worked with me on my trade in and I appreciate them taking their time and understanding the situation I wad in. Thanks guys u rock.. worked with me on my trade in and I appreciate them taking their time and understanding the situation I wad in. Thanks guys u rock.. More
by lovett
Employees Worked With
monty, diago, joe are all awesome..thx
April 01, 2012
Bad! bad! bad!!!! customer service, never have been treated so bad. I brought up and confronted managers that their sales person lied to me about leasing program and he said he worked there for 5 year treated so bad. I brought up and confronted managers that their sales person lied to me about leasing program and he said he worked there for 5 years when in fact he is only in training, lol (of all things to lie about), anyway the managers thought that was so small of a thing that they tried blowing it off like it was not a big deal and they even said "is that all your complaining about". well... I didn't like that reaction and asked to talk to his boss, he didn't like that and was trying to blow it off and change the subject, I wouldn't go for his BS sales tactic and was very persistent with wanting to talk to his boss, so the next comment I got was if you want we can settle this in the back, basically he threaten me. You might say that so hard to believe, well can you imagine what I was thinking. After all, I finally got to talk to Sam Cooper General Manager for about 15 minutes and explained everything that I had gone through with the lies and being threatened, he said and promised me that all parties involve will be talked to, anyway... BFD! to late. Bottom line, if you want bad customer service and a manager with a bad attitude, Horne Kia is the place for you. FYI Horne Kia, I went down the street to Mark Kia and bought a brand new Optima and will be writing and doing a Great review for them. More
by roycehrobinson
Employees Worked With
Joshua - sales person
February 25, 2012
Everyone was really nice. Helped me work out the payments i wanted and a price i can afford. Made my first car buying experience very easy. I love my new car!!! i wanted and a price i can afford. Made my first car buying experience very easy. I love my new car!!! More
by amandam.bentley
Employees Worked With
Bob, Elvis
February 03, 2012
BEWARE! Dishonest! Test drove mini cooper A/C didn't work and transmission slipped. Internet sales manager told me not to worry, get extended warrantee and they can pay to fix the car. I asked to have mechan and transmission slipped. Internet sales manager told me not to worry, get extended warrantee and they can pay to fix the car. I asked to have mechanic look at car and call me with issues. They never called and car is still on lot for unlucky sole to buy. More
by myke
Employees Worked With
Internest sales manager
January 29, 2012
I went in to buy a used car and found a 2004 PT Cruiser which I liked so I started going through the process of buying it. Signing the paperwork was a nightmare. He handed me paper after paper. I wish I which I liked so I started going through the process of buying it. Signing the paperwork was a nightmare. He handed me paper after paper. I wish I would have read all of them.One paper I signed was the Theft Protection Progrm which cost me $199. I laer told him I did not want it, but he said it was to late. I chandged my mine about the Lift Insurance, but he said it was to late and the bank would not take it unless I had it. I signed two contracts. The first one was too high for my pudget and I told him no, after two days, and the second one was within my budget, I wanted to just get my old car back and go somewhere else, but he dated the second one the same day I signed the first one and said I could not do this. Ray, the finance manager told me that AZ had no 3 day law so when I signed the papers it was final. I am not happy with the service and would not recomend Hone Kia to any one. More
by mjavey
Employees Worked With
Allen, Elaine and Ray
