Horne Kia

Went to the dealership to see and test drive the Kia Soul. After seeing the car one day, brought my wife back for a test drive the next. It was here that the high pressure started, and left the dealer Soul. After seeing the car one day, brought my wife back for a test drive the next. It was here that the high pressure started, and left the dealership because I was late for work. They had me fill out some paperwork, saying we could finish the deal the next day. After getting home, I realized this was not the deal for me and called to cancel. I was then told I had "signed a binding contract" by the salesmanager, who then intimated they would sue me for the balance if I didn't come back in, purchase, and take delivery. I retained legal counsel, and canceled the deal with the attorney's help. Very BAD EXPERIENCE. They are still dragging their feet crediting me back the down payment. More

I bought a used car from them and it wasn't a Kia so they didn't know much about it. Tyler was great and very helpful but he didn't know what an in lieu tax form was for military members. Also the credit sco didn't know much about it. Tyler was great and very helpful but he didn't know what an in lieu tax form was for military members. Also the credit score he got from somewhere was almost 40 points lower than the one we had printed with us. Todd was also very helpful. the only downside to the sales was no matter how hard we kept telling them we wanted an out the door price they completely ignored me and kept talking monthly payment. Now on to Diego...This guy has no customer service skills whatsoever i called because i was overcharged for my license plate. i have never bought a car and got a plate that is only good for 2 months but they did it yet they charged me for a full year??? after a couple of calls they eventually sent me a refund check minus 4 dollars. Once again i called Diego who told me he would go talk to the lady about it. Four days later i call him back and he tells me that because it is the end of the month he didn't want to bother her. He even had the nerve to tell me to come down there and he would give me 4 bucks like it wasnt a big deal. Next i went to a general manager whose assistant was very helpful and she went to talk to whoever this lady was Diego didn't want to bother. Apparently they kept the 4 dollars as an "additional service fee" and when i said "for what calling to say you overcharged me?" i got a refund check a few days later. I will not be taking my car to Horne Kia for the free oil change they offered me and it is all because of Diego. Maybe if they send him to some customer service classes and he treated customers like people and not dollar signs it would be different. More

Was looking for a new Forte. Tyler is a great talker but would not show the break down of how he came up with the difference between the sales price and out the door price. Over the phone he would rattle nu would not show the break down of how he came up with the difference between the sales price and out the door price. Over the phone he would rattle number off but would not put it in an email to review. That was the first thing that made me a little suspicious but I made an appointment to test drive the car anyway and when we got there, we stood around for waiting for Tyler or his partner to help us, finally we gave up and left. A few days later I get an email from him titled "Are you still alive" Huh? you weren't too oncerned when I was standing around waiting for you now you want to know if I am alive? I ended up negotating my sale over the internet at Tempe Kia. It wend smoothly there the expection of the finance guy (at Tempe) trying to sneak my finance rate up a point. Be cautious read everything and do all you negotating via email. It makes the process much easier and you can review everything to make sure you are getting a great deal More

Tyler, Todd, and Diego worked very hard to help my lease a new Kia Forte for my mother, whose old car had just died. Time was of the essence and this team worked hard to make the deal happen quickly and wit a new Kia Forte for my mother, whose old car had just died. Time was of the essence and this team worked hard to make the deal happen quickly and with the right price. Tyler and Todd were great: I was able to negotiate my deal over email and phone before my arrival at the dealership. That was a real plus. Diego was able to get a low lease payment for the new car with Kia/Hyndai Finance, despite a few credit dings. I was impressed. He seemed to actually care about our situation. When I handed over the new car to my Mom, she was so elated and relieved her transportation problems were gone. A warm and hearty "thanks" to Tyler, Todd, and Diego! Jeff K Gilbert AZ More

Have 680 credit score and not upside down on my car. gave them my credit app. they jack up the price on the car to 37000 for a car that I can get anywhere else for 30000. I told them no to a 725 a month paym them my credit app. they jack up the price on the car to 37000 for a car that I can get anywhere else for 30000. I told them no to a 725 a month payment for 72 months and I would like to lease. said they could. they did not even call me back after my dad called them two days later. I would not use this car lot. waste of your time. Shea, More

Angel was a very nice gentleman he knew wht he was Angel was a very nice gentleman he knew wht he was doing.Really appreciated the service I recieved.Would reccomend Horne Kia.They even accepted othe Angel was a very nice gentleman he knew wht he was doing.Really appreciated the service I recieved.Would reccomend Horne Kia.They even accepted othe coupons from mdifferent places for a oil change and tire rotation.I only wish they send deals out to clients once in awhile.Thanks More

After a bunch of run around from another dealership (Sands Kia), I went to Horne and got a straight forward, honest, friendly car buying experience. No BS. No games. Really appreciated. The 3 gentlemen (Sands Kia), I went to Horne and got a straight forward, honest, friendly car buying experience. No BS. No games. Really appreciated. The 3 gentlemen I worked with, Todd, (who had the #'s worked out before I got there) Alan (from Canada) and Alan in financing were respectful, appreciative of my time and courteous. It made a financially stressful experience pleasurable and easy. Thanks. More

Tyler was honest and maintained his word in an industry where few do. The price quoted was the price I got. There were no quarks in the deal. The finance guy was sincere and honest about his excess warrant where few do. The price quoted was the price I got. There were no quarks in the deal. The finance guy was sincere and honest about his excess warranties as well. Overall it was great experience. More