Horne Kia

BEWARE! Dishonest! Test drove mini cooper A/C didn't work and transmission slipped. Internet sales manager told me not to worry, get extended warrantee and they can pay to fix the car. I asked to have mechan and transmission slipped. Internet sales manager told me not to worry, get extended warrantee and they can pay to fix the car. I asked to have mechanic look at car and call me with issues. They never called and car is still on lot for unlucky sole to buy. More

I went in to buy a used car and found a 2004 PT Cruiser which I liked so I started going through the process of buying it. Signing the paperwork was a nightmare. He handed me paper after paper. I wish I which I liked so I started going through the process of buying it. Signing the paperwork was a nightmare. He handed me paper after paper. I wish I would have read all of them.One paper I signed was the Theft Protection Progrm which cost me $199. I laer told him I did not want it, but he said it was to late. I chandged my mine about the Lift Insurance, but he said it was to late and the bank would not take it unless I had it. I signed two contracts. The first one was too high for my pudget and I told him no, after two days, and the second one was within my budget, I wanted to just get my old car back and go somewhere else, but he dated the second one the same day I signed the first one and said I could not do this. Ray, the finance manager told me that AZ had no 3 day law so when I signed the papers it was final. I am not happy with the service and would not recomend Hone Kia to any one. More

I got straight talk from the beginning, no misleading statements or lies. I got all the incentives available to me without a hassle and no mark ups. I also got a good price for my trade-in. Negotiatio statements or lies. I got all the incentives available to me without a hassle and no mark ups. I also got a good price for my trade-in. Negotiation process was painless and focused on my needs rather than on theirs. Finance department was honest and did not try to squeeze me or sell me what I didn't need. All personnel was friendly, helpful and kind. I'd come back any time and for sure will refer my friend to them. More

Before I go into the reasons for my ratings - I need to make it very clear that Mario and Chris had nothing to do with my bad experience - it had everything to do with the man who walked out of the financi make it very clear that Mario and Chris had nothing to do with my bad experience - it had everything to do with the man who walked out of the financial office - If you want to be misled and lied to this is the place to shop for a vehicle. I went into this dealership to by a Kia Sorento and for the record _ I bought a Kia Sorento the following day at a dealership that actually has integrity. We were flat out lied to - I had a very specific upgrades that I wanted to have on the vehicle and was not flexible on - so out comes the man from the back room and low and behold he found the only one available in the western United State - what a crock - we found 4 the next day - and then because it was so hard to find there was going to be a premium added to the MSRP because of what they were going to have to trade to get the vehicle for me. All the figures were scribbled on the back on a piece of paper (nothing professional at all) they could be scratched out and changed very easily. We were not told about one rebate that was available and the payments figured on the sheet were figured incorrectly. The bad experience did not occur because of bad credit - we have excellent credit - our credit score is above 800 - or lack or a down payment - we put $10,000.00 down when we bought the car elsewhere the following day - we did not misrepresent ourselves in any way - and treated everyone with respect. What we got in return was the exact opposite - I will NEVER go back to this dealership and have shared this experience with everyone I know that is thinking of buying a vehicle - as well as how well we were treated when we walked into a DIFFERENT dealership the following day. If you value HONESTY and CUSTOMER SERVICE drive right by this lot! More

This is the worst dealership in the valley. Total con-artist's who will take you for the ride of your life. These seemingly nice people will change your agreed numbers back in the finance office. Don con-artist's who will take you for the ride of your life. These seemingly nice people will change your agreed numbers back in the finance office. Don't be at all surprised when you see added unapproved items that you never signed for. READ READ READ your paperwork, don't let these people reprint anything because you allegedly "signed in the wrong box" the entire contract will be different with new prices. I'm sure these people won't be in business very long. Do your homework, go to Kelly Blue Book and get your trade-in value, don't ever sign up for warranties, service contracts or Gap Insurance through a dealership. They may sound like a great idea but they are a scam. Horne Kia's Gap Insurance $600 My Insurance Companies charge for GAP a one time $29 fee. "Service contracts" are the biggest scam of all....."its only $199 at Horne Kia....read the fine print after they miss lead you.....turns out to be a $900 cost for a couple of oil changes and filters. Theft protection is a complete waste of money....Horne KIA has this already written on their contracts to make it appear it required.....it's an option... make them cross it off the contract if you must purchase a vehicle from these dishonest people. More

I have no patience to buy cars the old fashion way. I called Chris, negotiated a price over the phone went down the same day worked with Joe, drove it, signed and split. Doesn't get any better than that called Chris, negotiated a price over the phone went down the same day worked with Joe, drove it, signed and split. Doesn't get any better than that. I will definitely buy from these guys again. More

My experience with Horne Kia was exceptional. Not only were all the employees we came in contact with very professional, they were also very caring and made it clear that their priority was our satisfact were all the employees we came in contact with very professional, they were also very caring and made it clear that their priority was our satisfaction. My wife, Maureen, and I were the responsibility of Floyd Foster ( Sales) and Elvis ( Finance) and they made our experience pleasantly memorable. We certainly recommend this dealership. More