Horne Kia

somewhere around the 15th vehicle purchase in my adulthood and by far this was the most satisfying experience. the personnel, environment and the product are all first class. and the price...wow. we adulthood and by far this was the most satisfying experience. the personnel, environment and the product are all first class. and the price...wow. we only had to counter-offer once and our deal was accepted. as long as i'm a resident in the Phoenix area, i will be a repeat customer at Horne Kia for my vehicle needs. More

I would rate all 10s if I could. Nicest people ever at Horne Kia. I have never been treated so good when looking at cars. That in itself made me possitve I wanted to buy from them. The salesman, Floyd , Horne Kia. I have never been treated so good when looking at cars. That in itself made me possitve I wanted to buy from them. The salesman, Floyd , was wonderful. No pressure, friendly and honest. Thank you Floyd, I LOVE my new Kia Soul. More

Purchased a new Kia Soul, The vehicle comes with the Black Shadow Paint and some minor scratches were found on the vehicle, One one area an attempt was made to buff them out by someone. The vehicle als Black Shadow Paint and some minor scratches were found on the vehicle, One one area an attempt was made to buff them out by someone. The vehicle also has a slight pull to the right. We brought the vehicle back to the dealership one Friday and contacted the salesman whom I had notified previously of the issues, He examined the paint and brought back a manager by the name of Jason who examined the areas and drove the car around to someone in the back of the dealership while my wife and I conversed with our salesman, Dean, who helped us make an appointment with the service department to address the issue of the front end pull. Jason came back and told us to bring in the Soul that next Tuesday and the paint issue and alignment would be addressed. My wife went back that day, waited for two hours and was told nothing was done. Nick in service told her the car was put up on a rack and nothing unusual was found, She was also informed by Nick that after 1000 miles, Kia Souls will NATURALLY HAVE A PULL TO THE RIGHTt!!! She also was told that natural curves in the road will force a pull to the right (why not to the left?). The paint issue was not corrected, the excuse was that the technicians were told by Jason that the paint problem was on the INSIDE, not outside! My wife was furious and left, calling me later on in the day on this, When I called Jason that Tuesday, he promised to look into this and stated the dealership did not want to lose our business and would have to contact a manager (Nick;s boss) in the service department. It is Saturday and of yet I have not heard back from the dealership. I am 60 years old and have had in my lifetime, six new cars, all in Washington State. With that in mind, I have never experiences such poor customer service treatment. I have absolutely no confidence in this dealership now and am stating my case not out of bitterness but try to alert others that in my opinion, if you are looking for a Kia, avoid this dealership. Don't make the mistake my wife and I did by choosing Horne Kia. More

customer awareness, courtisy, and timely processing led to a very possitive and pleasurable procurement experience. I would recommend this dealership to anyone looking to procure a KIA vehicle. to a very possitive and pleasurable procurement experience. I would recommend this dealership to anyone looking to procure a KIA vehicle. More

This is the 2nd car we have bougth there we think they are great! I can not wait to get my next new car there as well. are great! I can not wait to get my next new car there as well. More

I have purchased over 15 new vehicles in my lifetime but due to Gina & Obe this was my most pleasant vehicle purchase. Horne Kia is my new favorite dealership and we wouldn't purchase another vehicle withou due to Gina & Obe this was my most pleasant vehicle purchase. Horne Kia is my new favorite dealership and we wouldn't purchase another vehicle without going to Horne Kia. Everyone we met was very knowledgeable, professional and so friendly. Thank you Gina and thank you Obe! More

Had a great car buying experience getting a used Spectra from Chris Nall Told him what I needed and he came through that week. Great car buying experience. I live in Casa Grande and Chris dealt with m from Chris Nall Told him what I needed and he came through that week. Great car buying experience. I live in Casa Grande and Chris dealt with me via email/texting for the whole process and I really appreciate the extra effort. I will be back soon for the wife's upgrade. Loren Bills More

Stephen Snyder made buying a car painless and enjoyable. He is a very courteous and caring individual who bent over backwards to meet my expectations, wants and needs. Stephen made this experience of buyin He is a very courteous and caring individual who bent over backwards to meet my expectations, wants and needs. Stephen made this experience of buying my sons and our family's first Kia a pleasant one. Stephen's up beat attitude and his caring for you as a individual is second to none. I am thinking about purchasing another car form Stephen at the Horne facility. More

Lowest price in town for a Kia. I with the internet pricing reflected destination fees and did not call them savings I felt this was miss leading. Overall very clean dealership and it was not a slimey pricing reflected destination fees and did not call them savings I felt this was miss leading. Overall very clean dealership and it was not a slimey cay buying experiance. More

It has been the most awesome experience in car buying for us, the best part of it was that there was not any kind of pressure placed on us whatsoever. Mr Snyder was very friendly, respectful and most of all us, the best part of it was that there was not any kind of pressure placed on us whatsoever. Mr Snyder was very friendly, respectful and most of all very professional. Mr Jason in car sales management was also friendly and respectful, it is usually a scary thougth of going to a car dealer knowing that sales pressure is going to be upon the prospective buyer. but I must acknoledge that Horne Kia has the right attitude in this field based on my personal experience. I would not hesitate of going back when the time for buying another vehicle arises, and I would also not hesitate to post a negative review if I was treated different. Thank you Horne Kia. Francisco Segovia. Mesa Az. More