Horne Kia

awsome everyone is very polite and very informative to all my questions. The waiting area is large and comfortable. ( I do miss the free popcorn ) Eric is v everyone is very polite and very informative to all my questions. The waiting area is large and comfortable. ( I do miss the free popcorn ) Eric is very professional and knowledgeable about what I should be aware of. More

Service department Great service and very friendly and fast service. I would recommend Horne kia to my family and friends. Next time I need anything done with my cadenza Great service and very friendly and fast service. I would recommend Horne kia to my family and friends. Next time I need anything done with my cadenza I now know where they will do good and honest work to my car. More

oil change First oil change. Mr Rodriquez courteous. Waiting room clean and comfortable. Oil change completed in advised time. Checkout not complicated. Car wa First oil change. Mr Rodriquez courteous. Waiting room clean and comfortable. Oil change completed in advised time. Checkout not complicated. Car washed by the service dept. More

New Kia owner I recently purchased a used 2015 Kia soul. I brought it in to horne kia for a routine oil change. When I was told the dealer who sold the vehicle had I recently purchased a used 2015 Kia soul. I brought it in to horne kia for a routine oil change. When I was told the dealer who sold the vehicle had not changed 2 important filters there was a discrepancy between the 2 dealerships.The service manager at horne kia, Jimmy Powell stepped in. He listened, went to the service center to see for himself, and decided to take care of the filters for me. I appreciated his professionalism and willingness to help. He assured me if I have any problems in the future I can go directly to him. More

Refreshing experience, finally! I'll keep this short, but do want to highlight a couple of people at Horne Kia of Gilbert for making a daunting task pleasant. First, car dealersh I'll keep this short, but do want to highlight a couple of people at Horne Kia of Gilbert for making a daunting task pleasant. First, car dealerships give us all the same feeling in our gut and the idea of engaging with a car salesman... probably makes you wonder what other forms of self-torture you would prefer to endure instead. Our experience at Horne Kia plain and simple have changed how we look at car shopping/buying. Our "tour guide" as he put it, Ricky Lopez was a young but well spoken PROFESSIONAL. We had as much knowledge about the vehicle we planned on buying that the Internet offered to us... Including the infamous "internet price" that you never seem to get. Ricky not only explained every feature that we cared about in a way that seemed almost custom tailored, but also explained some other details of the model that we had not even considered. Amazing and the type of service I would really only expect out of a luxury level purchase. Two words to describe Ricky; transparent and efficient. The "man behind the curtain" that gives you too little for your trade and could care less about your budget was an unexpected breath of fresh air, also. Now, normally I only deal with a salesman and then finally the loan department. This time, the manager (Justin) was involved throughout the visit. I was thanked initially for my visit, then again upon returning back to the dealership from the road test to see how we both liked it and then again before we drove off in our new car. It made the whole process like dealing with friends, not sales people. Nissa was very patient particularly with my wife during our final signing of the paperwork. Normally, I know that we will be signing paperwork for an hour due to my wife being thorough and reading every line of type... Nissa answered all of our questions so clearly and confidently that it eased so many of the nerves you expose when spending tens of thousands of dollars! Thank you Horne Kia, Ricky, Nissa and Justin. We look forward to our first service and also the survey from JD power or the manufacturer to relay the satisfaction we both feel by having dealt with such a friendly and knowledgeable staff! We will be back! (Just hopefully not too soon, cars are not getting any cheaper!! ) More

Horne Kia is the best! I have bought multiple cars at various dealers all over the valley, and I always go back to Horne Kia, Justin and his staff always make sure I am take I have bought multiple cars at various dealers all over the valley, and I always go back to Horne Kia, Justin and his staff always make sure I am taken care of, courteous and friendly, they make buying a car a painless, easy process. If you are considering buying a car I would make Horne Kia your first stop :) More

Experience Barbara and Jarvis made it easy for my transaction both were kind considerat and quite knowledgeable I hope to see them again since they treated me li Barbara and Jarvis made it easy for my transaction both were kind considerat and quite knowledgeable I hope to see them again since they treated me like a person and not a number More

Great experience! We stopped into Horne Kia to check out leasing another Kia Optima. We were greeted by our sales person Barbara Bloss. What a wonderful positive expe We stopped into Horne Kia to check out leasing another Kia Optima. We were greeted by our sales person Barbara Bloss. What a wonderful positive experience. She really knew her product and was so warm and friendly we immediately felt at ease. We struck a great deal and we were very pleased. Since we were out of state residents Nissa Stuhmer went above and beyond to make sure that we had all the necessary paperwork to take back to SD with us for tax and licensing. We already love our new Kia Optima and the special hugs from Barbara! ?? More

Took car into service department for recall work In my 47 years of driving and buying cars I have never had a worse experience or been treated so badly. I took my brand new 2016 Kia Sorento LX in for In my 47 years of driving and buying cars I have never had a worse experience or been treated so badly. I took my brand new 2016 Kia Sorento LX in for recall repair. I got my vehicle back damaged by the service department and no one wanted to correct this. I was only told to use my insurance. I have worked for 50 years with the public and never would any of the places I work have treated a customer so poorly. The service manage was rude and condescending I may be older and a women but I am not stupid. Please there is many other service departments in this state of Arizona for Kia go to a different one I rate this one a -10. You will be disappointed. More