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Horne Kia
Gilbert, AZ
599 Reviews
Whether you're from Gilbert AZ, Tempe, Scottsdale, Phoenix or anywhere in between, you can rest assured that when you shop for a new or used Kia, you're shopping for quality and reliability, no matter which model appeals to you.
Qualifying for a loan or Kia lease couldn't be easier with our on-site financial enthusiasts at your back. We know all of the ins and outs of finding quality financing solutions, and that means you can spend less time going over paperwork and more time enjoying your new car.
Once you're behind the wheel as an owner, Horne Kia continues to support your driving needs through our onsite service center. Our team is well-versed in everything automotive and utilizes the latest Kia parts, so you can count on solid routine maintenance and timely repairs when they're needed.
When you can come to Horne Kia, you can have your Kia wishes granted. And let's face it: you deserve nothing less. Located at 1465 E Motorplex Loop in Gilbert. We know our job isn't finished until you're completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 599 reviews
October 12, 2016
Charged me for 1.5hrs labor, done 10 mins. work I went to have a problem with my door lock not locking when I pushed the button on my ley. I was told it would cost $66 for the evaluation of the pro I went to have a problem with my door lock not locking when I pushed the button on my ley. I was told it would cost $66 for the evaluation of the problem. After it had been evaluated, I was told the problem was the Junction box assy (IPM) and would take 1.5 hrs to replace it. I watched through their waiting room window of the service floor. It took the mechanic 10 mins. to replace it but they charged me for 1.5 hrs.($198). When I confronted the service manager about this. His reply was basically: 'that's the way it is' Lesson: if you take your car to this location, watch through window all work done and then check labor charges. More
by buldog2424
Employees Worked With
Joshua Kirby, Jimmy Powell
September 23, 2016
Amazing experience everyone was very helpful and great! Eric Soto was great from the beginning to the end he got me the deal I asked for he was very helpful. Everyone else was very friendly Wayne Zapata in Eric Soto was great from the beginning to the end he got me the deal I asked for he was very helpful. Everyone else was very friendly Wayne Zapata in financing was great also. More
by Marlene
Employees Worked With
Eric Soto and Wayne Zapata
September 10, 2016
A little disappointed My wife and i helped our daughter with her first car. We bought a Scion TC from Horne Kia. It was used and the car was in good condition. Our salesper My wife and i helped our daughter with her first car. We bought a Scion TC from Horne Kia. It was used and the car was in good condition. Our salesperson was Barbara Bloss and she is the main reason the dealership got any stars at all. She was fantastic and sweetheart of a lady to our family. We went into Horne Kia with our own financing. Our own financing. No haggling, nothing. We knew the car we wanted and just needed to see it and drive it. Our daughter was excited. We arrived at 5:05 pm. My daughter test drove it and we told The dealership we will take it. That was about 5:20 pm. We had our own financing. Yes , I repeated myself because we did not see finance until 7:20 pm. The place was not busy . There was 1 more sale and another couple looking for a car but they were with a salesperson. I did not say anything because I did not want to ruin my daughters night for her first car. Once we drove home, my wife said they forgot to fill it up. I thought , ok, they forgot. I talked to the Internet sales manager Eric Soto. He said we only fill up Certified Pre Owned and new cars. I did not know a dealership would be that cheap! I forgot to mention we drove an 1 hour to get there. We live in Surprise,Az. I am big on customer service. They may seem like small things but waiting 2 hours for financing when you are pre approved thru your own bank , driving an hour to get there, and not showing a thank you for buying a car and filling up the fast tank. It would have cost them maybe $15.00 in gas. Thank you Barbara for being very nice. You were great. The rest . Enough a said. I will not go back again! More
by serdesash
Employees Worked With
Barbara Bloss
August 08, 2016
Service Dept Had my Kia Sportage in for service work and an oil change. Bryan did a great job and I was very satisfied. Car was clean and work was done in a time Had my Kia Sportage in for service work and an oil change. Bryan did a great job and I was very satisfied. Car was clean and work was done in a timely manner. Would recommend him to others. More
by Vicki Sportage
Employees Worked With
Bryan
July 31, 2016
Horne Kia Just bought a new Kia Forte and I am loving it! One negative thing is too long to wait to get everything done from the start to finish. Just bought a new Kia Forte and I am loving it! One negative thing is too long to wait to get everything done from the start to finish. More
by Tesa5597
Employees Worked With
Michael Freeland
June 28, 2016
Horne Kia Service Always friendly, professional, and exceptional service! Crystal addressed all of our concerns and the service team never tries to sell something that Always friendly, professional, and exceptional service! Crystal addressed all of our concerns and the service team never tries to sell something that isn't needed... --The Bellmans More
by The Bellmans
Employees Worked With
Crystal Haro
June 28, 2016
GREAT SERVICE I haven been there at least 6 times in the last 2 years each and every time I have been very pleased with the service . on 6/28 My Optima was servi I haven been there at least 6 times in the last 2 years each and every time I have been very pleased with the service . on 6/28 My Optima was serviced and I dealt with Erik Rodriquez he remembered me from last visit and made me felt welcome . More
by Happy customer
Employees Worked With
Erik Lua -Rodriguez
June 13, 2016
Leased my 3rd car from Horne Kia Had another outstanding and excellent experience with the chaps at Horne Kia (my 3rd time in 6 years getting a new car). Other than an unusually long Had another outstanding and excellent experience with the chaps at Horne Kia (my 3rd time in 6 years getting a new car). Other than an unusually long wait to get to financing (because they were so busy) the whole experience was excellent. Actually my salesman (Dave Z) got me lunch because the wait was so long. Can't say enough good things about them! Justin More
by Justin C
Employees Worked With
Dave Zommick
June 11, 2016
Oil change for my 2015 Kia Soul I had my 2nd oil change for my Soul and had an appointment at 10:30. I met with Crystal Haro, and she helped get me checked in. She found that my batt I had my 2nd oil change for my Soul and had an appointment at 10:30. I met with Crystal Haro, and she helped get me checked in. She found that my battery was low, and told me that I could get a new one at N/C. I appreciated that, because since I live in AZ, I do not want to have a dead battery in the middle of the summer. She gave me an estimated time on when the work would be completed, and it was done right as expected, with no delays. She's definitely a keeper! More
by Michael Oase
Employees Worked With
Crystal Haro
June 05, 2016
All that and bag of popcorn First service on my Kia Soul. Excellent customer service Erik was very attentive. Waiting area clean and comfortable - all that and a bag of popcorn! First service on my Kia Soul. Excellent customer service Erik was very attentive. Waiting area clean and comfortable - all that and a bag of popcorn! More
by Souljane
Employees Worked With
Erik Lua-Rodriguez
