Horne Kia

Best car buying experience EVER! Barbara Blosson is an amazing salesperson. She was very low-key and didn't push at all. She thoroughly answered all our questions. We left her deal Barbara Blosson is an amazing salesperson. She was very low-key and didn't push at all. She thoroughly answered all our questions. We left her dealership to "think about it" two days ago. We ended up going back today and bought our car. But not before a nightmare experience at a different dealer. We went the next day to look at the exact same car at a different dealership. What a difference. We went from peace to chaos. The other dealer played with numbers and somehow made a $6000 "mistake" when they converted the amount financed to payments. The sales guy actually told me he wasn't sure what it was but it was probably tax and license. $6000 t&l on a $28,000 car???? I don't think so. They fixed the "mistake" and we were going to come back the next day to buy the car because it was a better deal. When we got home we realized that the VIN number in the paperwork didn't match the VIN number on his business card and not only was it the wrong VIN, it was for a Sorrento L, not the LX. Was this a bait and switch by the other dealer? When I called him about it, I was told it was another "mistake". I told him my xx meter was going crazy and I no longer had trust in him or his dealership. We went back to Barbara and told her we wanted the same car, same color, and what the price and financing were at the other dealer. She didn't match their price and financing, she beat it. With ZERO haggling. And we were given better accessories at a better price. She presented us the numbers, we agreed, we bought the car. EASY. PEACEFUL. PLEASANT. When we met the business manager, Jarvis, we were once again pleasantly surprised. What a delightful man. Once again, peace, not chaos. Once again, no pressure. We were offered things and with no pressure allowed to make informed decisions. We zipped through the paperwork and the only disappointment was not having more time to spend with such a great guy, with a great sense of humor,a man of obvious integrity. Back to the other dealership...the guy bragged about their integrity right before he made expensive "mistakes" that seemed more like we were being cheated. If you have to brag about integrity, because it isn't apparent by your business practices, maybe you should just be quiet. Jarvis didn't mention integrity...he oozed it. We were walked out to our new car, beautifully detailed, full tank of gas, with giant smiles on our faces. Best car buying experience EVER. I'm actually glad we had the nightmare the day before, it gave us a huge point of comparison. More

Horne Kia scammed me. As a professional in the airline industry I am giving you advice. "DO NOT DO BUSINESS WITH HORNE KIA." Check out Yelp, various people say the same t As a professional in the airline industry I am giving you advice. "DO NOT DO BUSINESS WITH HORNE KIA." Check out Yelp, various people say the same thing. They will scam you. They trick you with so many numbers and get you into a contract at a high risk loan no matter what your credit score. I was stressed and in a bind. But after talking to my bank my credit score was excellent. Does matter to Horne Kia. They had me in a high risk Loan to guarantee themselves that u HAVE to buy that car. They lied to me and told me I had high risk credit when I just closed on a house. High risk credit? Arizona does not have a Lemon Law or a Cooling Off Period! Others dealers were offering the same car for $8,000.00 to $9,000.00 with 34,000 miles with a Certified Warranty and Horne Kia sold me a car with twice the miles at $17,000.00 with no warranty. Please, Please, Please learn from my experience. Do not do business with them one iota! Thanks to my credit union I got 2.25% and helped me tremendously. I was far from high risk. Tow branch managers at two different banks BOTH were stunned at the contract Kia was holding me to. It was never an issue with the car or the Kia brand but the shoddy service and crooks I was dealing with. Horne Kia is a sham! Nissa Juarez who is the finance manager was aweful. I told her what comes around goes around and the universe has something in store for her. I have filed complaints with the Better Business Bureau, the Attorney General's Office, YELP, CarGuru and several boards that they are a scam! ~ Donald Heitzmann American Airlines Flight Attendant More

Not as advertised Horne Kia advertises a price they have no intention of honouring. Be prepared to pay several thousand dollars above asking price. Several similar re Horne Kia advertises a price they have no intention of honouring. Be prepared to pay several thousand dollars above asking price. Several similar reviews. Con artists extraordinaire. More

Second review Had to review again after my first. Eric finally got back to me and explained the confusion. Raise my overall to 4 from 2. Still not the Autotrader p Had to review again after my first. Eric finally got back to me and explained the confusion. Raise my overall to 4 from 2. Still not the Autotrader price with all its hoops, but better. They do have a great inventory, so if you want to sit at the desk and work the deal, I believe Eric will do his best. But still irksome that advertised quoted prices are rarely achievable. And this is for all dealers. More

AL was very dishonest; will never go back My husband went in and met with Al and was given a price for a vehicle. We returned the next week for a test drive and Al was busy but stopped by as My husband went in and met with Al and was given a price for a vehicle. We returned the next week for a test drive and Al was busy but stopped by as we started to discuss terms. As my husband reminded him of the quote he responded, did you get it in writing?(No) he told us to come back midweek but not to tell anyone. My husband went in today and he denied ever giving him that quote. Tremendously dishonest and we will purchase from another dealer. More

Great Experience with Horne Kia! Went in to purchase our daughter's first car, and we were greeted by Phillip Khoen who treated us very nice. Everyone was very helpful in finding the Went in to purchase our daughter's first car, and we were greeted by Phillip Khoen who treated us very nice. Everyone was very helpful in finding the right car to fit our budget. After test driving a few cars we found a great car that our daughter was very happy with. Then off to finance we met with Jarvis Newman to finish off out deal. Jarvis was very nice, and explained everything just right in a way that was very easy to understand. He made the finance process very simple, and got us going in a timely manner. Thank You to Jarvis Newman, and all the staff that made this a great car buying experience for us. Sincerely, The Torres Family More

internet manager was horrible the internet sales material was very misleading. read the fine print. He was even saying things after we walked out!! Not good. I would not the internet sales material was very misleading. read the fine print. He was even saying things after we walked out!! Not good. I would not trust this guy. More

my experience with Horne Kia I've been working with Horne Kia for five years and have purchased two cars, the first totaled after three months and I replaced it with a similar mod I've been working with Horne Kia for five years and have purchased two cars, the first totaled after three months and I replaced it with a similar model. I was so impressed with the way the Optima protected me in the crash that I wanted the same car again. The sales staff worked with me to make this happen. Since purchasing my second Optima all service work has been performed by their service department, in addition I have purchased tires and battery here. I've found the service department to be competitively priced, friendly a prompt. The new showroom and waiting area is clean and comfortable and a pleasant place to be. When I've left the car for service rides to and from the dealership have been provided without delay. My car is always returned clean and properly serviced. More

Great staff but not enough to get a sale My husband and I pulled into Horne Kia as we were very interested in the dealer promotions they were having on specific vehicles. Our interest was the My husband and I pulled into Horne Kia as we were very interested in the dealer promotions they were having on specific vehicles. Our interest was the Sorrento or Sportage. We had a budget for payment that we were looking for along with a good trade in for our 2014 Honda Odyssey. Our sales guy was good. He was able to respect our price range and budget that we needed to keep to. He showed us the several vehicles that could provide us that. We fell in love with one vehicle but after long night and back and forth conversations they just could not budge on the interest rate. It was much higher than we expected with a great credit score. Additionally they just could not match the trade in value that we got from another dealership with excellent interest rate so Kia lost our business in less than 24 hours. More

People are great services could be better I took my car and they had it for 24 hours due to my schedule, I asked them to vacuum not done, wiper fluid wasnt even filled for 140$ I got an oil ch I took my car and they had it for 24 hours due to my schedule, I asked them to vacuum not done, wiper fluid wasnt even filled for 140$ I got an oil change and my brand new wiper blades replaced (I did not ask for that mine where very nice and expensive ones I'm sure the mechanic is enjoying on his car). I told them when I needed the car but I had to call to make sure it was done. If I didn't want services done at the dealership I wouldn't go back. The people are fine but it always feels so rushed and Incomplete. More