Horne Kia

Warranty & Recall Updates, 2017 Sportage I called Horne regarding a letter from Kia advising a recommended software upgrade for the Engine Control Unit (ECU). Jose Gandara called back to sch I called Horne regarding a letter from Kia advising a recommended software upgrade for the Engine Control Unit (ECU). Jose Gandara called back to schedule the update that same afternoon, and sure enough, he was ready with details and explained the ECU upgrade, plus he also found a recall to replace the Inhibitor Switch. So, with two updates/upgrades on the docket, Jose coordinated both actions and ensured the work was completed while I waited...and quicker than estimated, to boot! Great customer service; thanks to Mr Gandara. More

Amazing service This is the 4th car we have bought from barb when we buy a Kia this is my go to person always a great experience This is the 4th car we have bought from barb when we buy a Kia this is my go to person always a great experience More

In love! I am amazed by the customer service and highly recommended doing buisness with this wonderful woman Barbara! As well as Wendy and Allen, what a great I am amazed by the customer service and highly recommended doing buisness with this wonderful woman Barbara! As well as Wendy and Allen, what a great experience buying a car More

Amazing experience We had a great experience purchasing our vehicle from this dealership. Barbara and Kylor were absolutely phenomenal. We purchased an electric vehicle We had a great experience purchasing our vehicle from this dealership. Barbara and Kylor were absolutely phenomenal. We purchased an electric vehicle and they did everything in their power to get the car charged and ready for us. Honestly, they went above and beyond to ensure that we had adequate equipment for the vehicle. We were able to ask questions and received knowledgeable answers. If they didn’t know the answer right then, they researched it and within minutes had an accurate answer. The energy of both Kylor and Barbara was fantastic. They seemed just as excited about the vehicle as we did and that was greatly appreciated. If you are looking to purchase a vehicle from a place that puts all the information right out there for you honestly (no issues they are trying to hide), and allows you time to make your decision (doesn’t rush you into an answer), we recommend this dealership and seeing Barbara and Kylor. Even the finance department was pleasant and knowledgeable. More

leasing new car The Horne Auto group, with out a doubt one of the best dealerships around. Horne Kia specifically, Amazing facility. Very user friendly, high class, y The Horne Auto group, with out a doubt one of the best dealerships around. Horne Kia specifically, Amazing facility. Very user friendly, high class, yet everyone is treated equally. The amount of help,with questions,service,amenities is nothing short of amazing! I have purchased from them before and would recommend anyone to buy from them. More

My boy friends car! Horne Kia is a great place!! I don’t know much about the whole car dealership stuff but Barbara was sooo nice and helped me find the perfect car for m Horne Kia is a great place!! I don’t know much about the whole car dealership stuff but Barbara was sooo nice and helped me find the perfect car for me! Wendy was a great finance manager any questions we had she made sure to get the right answers. They both had great personalities made me feel very comfortable! More

Once they get their sale, you're no longer worth their time. Please do not do business with this company! My experience with Kia has been an absolute nightmare. When I originally bought my car from here in 201 Please do not do business with this company! My experience with Kia has been an absolute nightmare. When I originally bought my car from here in 2012 it was an ok experience at best. The usual “Let me talk to my manager…” then hiding in a room for a minute before coming back with a new offer. I didn’t receive the offer I was originally promised, but I purchased the vehicle anyway. Big mistake. This year, my Sorento engine completely failed. The only way to get a new one was through the dealership. This is where the nightmare begins…I have waited FOUR MONTHS for a new engine because so many Sorento engines have died. Many had been recalled, but for some reason they have left many of us Sorento owners of this recall. We were told ours would be replaced on goodwill because it “wasn’t involved in the recall”. How do you explain an engine completely failing in 6 years that has been well taken care of otherwise? After no communication from the dealership (mainly Andrae Hickmon) or Kia consumer affairs and promise after promise of trying to get us a rental car, we finally got our Sorento back. One month later, we’re back. This engine has failed, too. They’re refusing to get us a rental again and we have no idea when we’ll ever get our car back. Kia keeps dodging our calls, telling us that upper management is nowhere to be found, and consumer affairs never returns our calls. We have been treated so disrespectfully and our car is basically being held hostage. They even made us pay for a new battery after it died from rotting in their lot for four months. Now I expect they’ll want us to pay for another new battery four months from now. Do yourself a favor and avoid this place like the plague. More

Quick honest place Found a crossover online, put in a request online for info and got a call within 20 min. Barb was quick and courteous, was able to get me a deal that Found a crossover online, put in a request online for info and got a call within 20 min. Barb was quick and courteous, was able to get me a deal that works with my family's budget. More

Did footwork for buying new car while daughter was at work Barbara was very helpful and pleasant in our dealings for a new Kia Optima, The deal we made was a great deal for our situation. Barbara was very helpful and pleasant in our dealings for a new Kia Optima, The deal we made was a great deal for our situation. More