Horne Kia

The old car sale game all the way around I recently made an appointment to test drive a Kia Sportage. I made it clear before coming in that I was beginning to look at SUVs and had several in I recently made an appointment to test drive a Kia Sportage. I made it clear before coming in that I was beginning to look at SUVs and had several in mind. I was contacted no fewer than 8 times before my appointment so I felt they were a little "pushy" but I still decided to go test drive. The sales person (Darrell) was very nice and showed me a car he had selected and while I liked it the numbers had to work. He and I did the test drive and we sat down to chat. I did like the care but it sat a little lower to the ground then I wanted. Once Darrell and I spoke, he left the cubicle and came back with Matt who started to talk numbers. His numbers were so out of range and budget and just didn't make any sense given the price of the car. He also 'lowballed' my trade. I don't think he realized I could read all the numbers on his worksheet. The lowball trade offer (I got a better offer from Carvana) and inflated interest rate were insulting and I decided to walk away. While I was on my way out the door, I was offered $10000 off the purchase price. I really despise when anyone plays this type of game. Give me your best price up front, don't play games and be honest... While Darrell was great to work with, Matt blew the deal. Matt tried to tell me I would pay the same the Toyota I was also interested in (he had no way to know that) More

Excellent Service Every time I have an appointment at Horne Kia I receive nothing less than excellent service from all employees. Thank you this time to Jason for assi Every time I have an appointment at Horne Kia I receive nothing less than excellent service from all employees. Thank you this time to Jason for assisting me and Mike is always outstanding. More

July 4th Roxana in Sales Greeted by Roxana and told her we were looking for a car for our grandson to take to school. She was kind, sincere and very knowledgeable of her prod Greeted by Roxana and told her we were looking for a car for our grandson to take to school. She was kind, sincere and very knowledgeable of her products. She had the exact car we were looking for at the price we wanted to pay and the whole buying experience went very smoothly. I will be looking for another Kia for another grandson in 10 months and will seek out Roxana. The present car is out of state where our grandson goes to college so I can't comment on Horne Kia's service department. Overall we were totally satisfied with the whole buying experience with Roxana. Barbara was of great help too in delivery. Jerry and Marsha Carroll, Chandler, AZ 85249 More

Fantastic service I came in looking for a KIA Shortage, other dealers could not find the Sportage I was looking for and would not make a deal I was happy with in till I I came in looking for a KIA Shortage, other dealers could not find the Sportage I was looking for and would not make a deal I was happy with in till I met Roxana, she listen, worked hard to find the right KIA for and help me negotiate a fantastic deal on my new Sportage ! I am very happy with her service, deal and my new KIA. Thank you Roxana and thank you Horne KIA. More

Kia Soul I compared pricing with another dealer in Scottsdale and Horne Kia worked with me to get the best price. I appreciated Roxanne’s help in making the pu I compared pricing with another dealer in Scottsdale and Horne Kia worked with me to get the best price. I appreciated Roxanne’s help in making the purchase efficient and also appreciated the ability to work through the Internet department to get pricing known before even entering the dealership. I do love my little Kia Soul! More

Overall Terrible Experience Terrible experience from start to finish. They add on ridiculous additional add-ons to add thousands onto the asking price. When they engine blew in t Terrible experience from start to finish. They add on ridiculous additional add-ons to add thousands onto the asking price. When they engine blew in the 1st week they would not take my calls and when I got to speak with someone I got the run around. They refused to give me my money back and the replaced the engine with a higher mileage engine. I will never buy from Horne again. More

Very easygoing. Quick process Process very quick and easy. Professional We were able to get our price and rate. Faster auto purchase I ever had. This was my 8th vehicle purchased Process very quick and easy. Professional We were able to get our price and rate. Faster auto purchase I ever had. This was my 8th vehicle purchased at Horne Kia. More

Great Process I was in and out in minutes—Roxana was professional—and direct. There was no haggling or back and forth to make a deal—I told her what I wanted—and i I was in and out in minutes—Roxana was professional—and direct. There was no haggling or back and forth to make a deal—I told her what I wanted—and it was done! I would definitely return to her and Horne Kia for future purchases. More

Professional, knowledgeable and kind throughout the process. It was a pleasant surprise. I would not hesitate to recommend my friends and family. They were thorough and helpful. Great Teamwork, (Sales, and Se It was a pleasant surprise. I would not hesitate to recommend my friends and family. They were thorough and helpful. Great Teamwork, (Sales, and Service) both. More

Kia soul Thanks for the quick sale met a price quickly, no games. Roxana was very helpful. Phil got me taken care of over the phone. Kia Soul Thanks for the quick sale met a price quickly, no games. Roxana was very helpful. Phil got me taken care of over the phone. Kia Soul More